Atlas Van Lines

The sales team and more coordinator were excellent and I felt I was in good hands. Then my worst nightmare happened. The driver/loader/packer team. A father and son team, didn't pack our items with any sort of care. I was promised that every item of furniture would be blanket wrapped and shrink wrapped. When they came they didn't do any of that. But driver promised once our items were moved to the bigger truck he would properly wrap them. Alas when our items came off the truck my couch was only partially wrapped with a blanket and the cushions were laying on the dirty floor of truck. I paid for our mattress to be boxed, which they did but not the box spring. Both the box spring and couch were dirty. They broke our dresser, side table, a vase, and a mirror. The claims department offered us 600.00 for the damages. So $100 after our $500 deductible. I am still awaiting a response from the customer relation dept. so we will see if they make things right. I chose atlas based on two recommendations by personal friends. A company is only good as their weakest link. It all depends who your driver/packer is. Our driver actually laughed at how much bubble wrap and shrink wrap we used. Glad we did! Only items that broke were the ones they wrapped. If you can, pack yourself and drive yourself. I was hoping for the price of $5600.00 I would be stress free but not the case. I could have moved myself for $3,800.00 but justified the extra cost for the ease of someone else moving us. So not worth the money. Unless you get lucky and have no issues.

Service cost: $5000

I cannot believe my things are gone forever!! Who would take them or why would anyone take them?? Thought the company was reliable but was wrong. Items stolen or gone can never be replaced. Has anyone tryed to find them, I bet not!! Dont use this company do your home work. Someone  should be accountable for our things missing.. I have asked them to locate the other two families that were on the van the same time and ask them if my stuff was delivered to them, I have not heard anything..I hope I never see this company on undercover Boss!! Its a big joke and we are at their mercey as soon as the truck pulls away. Next time it  will be Mayflower again..They stole nothing!! I will tell everyone I know  this was a bad experience.

Service cost: $2000

They moved my daughter from Austin, TX to Madison, WI and gave us a quote of 3002.00 with certain delivery dates that didn't work for us. We gave them the last possible delivery date and they said they could do that but it would cost 750.00 extra dollars and we agreed. They called the week of delivery and said in fact her furniture would arrive on the very last day so started driving to meet them. They called the day before and said that it would be a day late which besides being a HUGE problem for us I said I would not pay the extra 750.00 since they did not keep their end of the contract. They told me I had to pay the full amount to get the furniture and take it up with claims later. Before I had a chance to make a claim we got an email saying they would only give us 200.00 of the 750.00 back because they were only a day late. I said this was ridiculous and only an idiot would have agreed to those terms. (I checked my contract and it says nothing about paying the extra and only getting a portion back for each day late). Now no one will talk to me or return my calls. This is a very unethical company and I would tell anyone to RUN the other way from ever entering into a business contract with them.

Service cost: $3755

This moving company is horrid. I was moving across a few states. The organization in Atlas is a cluster. The office was not coordinated with the first moving crew was not coordinated with the second moving crew. I had to repeat everything three separate times to each, even though it was written down in contract. The first moving crew was rude and grumpy and spent a lot of time smoking in front of my house. They unloaded all my stuff at a warehouse in between each house and didn't cover furniture like they were supposed to. When the second moving crew dropped off my stuff, the numbered stickers for "organization" were messed up, they admitted. I had to "check off" each number as they came in which was pointless!! because boxes and furniture were missing numbers or had more than one number! The crew leader also constantly and loudly pointed out scratches and marks in my house. "OH HEY DID SEE THIS LOOK AT THIS SCUFF." He wanted to avoid liability but then his crew drastically damage my antique, irreplaceable dresser. I wrote down in the moving contract, told the office crew, told the first crew, told the second crew the bedroom set was delicate and how exactly to handle it. They inserted the accompanying mirror into the back of dresser and ripped out the metal bracket that holds mirror from dresser. GIANT CRACK. I heard them as they did it and they were being careful my butt. It was heartbreaking to listen to these careless guys force-ably jam the mirror into only one of two brackets and ripped it out. BRING IT DOWN THROUGH THE BRACKETS AT THE SAME TIME ITS NOT ROCKET SCIENCE. I couldn't get up to the bedroom in time to stop them. This company is the worst. Don't use them.

Move size: 2 Bedroom Home Service cost: $4600

I moved with Atlas Van Lines a few months ago. My driver was with Slater Transfer and Storage. He was excellent himself definitely 5 star. My only problem was the crew he brought to my home in California. Rude, looked like they were up all night. They smelled of alcohol and were drinking inside the trailer. I have see a few other reviews about what I am assuming is the same crew. Andrew, Gabriel and Joe. I would recommend the driver and his Texas crew but definitely will let everyone know that if you are moving out of California make sure you don’t get this crew. Not to mention they could not finish the job in one day. Loaded out of a storage unit. So when I went back after they left there were several empty 12 pack of beer left in my storage unit.

Move size: 3 Bedroom Home Service cost: $8000

When I was in the room everything was packed with excessive care. Bamboo cutting boards wrapped in layers of paper. When I wasn't in the room things were randomly tossed into a box and a piece of paper put on top. If their customer service people insist on being unpleasant, unhelpful, and unresponsive they shouldn't expect a lot of repeat customers. I have never worked at a company that would have retained me if I treated my customers the way they treated me. The whole thing was handled carelessly, they took an excessive amount of time to get my stuff to me, and frankly took advantage of the fact that I was in a bind. I will never use them again.

Service cost: $4300

What an idiot I was to not read the reviews of this company before hiring them. I paid $6000 to move across the country. They lost items. They damaged many items. My furniture got broken and pieces were missing. I had over $20,000 in loss. I eventually filed a lawsuit against them and they admitted in court that over 3% of all of their moves end up in lawsuits (I imagine the other 90 % just don't bother to file). But beware! After they deny your claim, you have to take them to court quickly because there's a short statue of limitations. PS rather than spending money paying a slimebag to defend their horrible company in court, they should pay for their damage and train their employees not to treat your precious belongings like trash.  .

Service cost: $6000

 Words cannot describe how disappointed I am with this moving company and how I regret choosing them! NEVER ever have I been treated with such ignorance and criminal manners as by them! They have ripped us off our valuable possessions, and aren´t ready to compensate any of them as promised in their contract in case of damaged/lost items!    Before selecting this company for our move, I´ve moved around all over the world, and never have I experienced anything like this! First of all - only few movers (Smart Move/atlasworldgroup) came to pack our stuff in Texas, so it took AGES for them to get all packed. Late in the ultimate hour many of the boxes were labeled erroneously (wrong numbers to wrong boxes, or no numbers), and then at the end when not all items could be squeezed into those two containers they brought along, rest had to be placed outside the existing containers, in their van, to be taken to their storage in San Antonio, and later to be placed by them into an additional third container.     Because of my husbands sudden job start in NJ, the entire lot of our possessions was stored at the Smart Move´s storage in SA, until we would know where we could settle down (we were new to the area) and were the stuff could be moved to. We were sent a confirmation email from Smart Move confirming our earlier negotiation that our stuff would be transferred to us in NJ within 10 days after we inform them our new address. When we did, we were informed unexpectedly that we couldn´t get any of it until 3 weeks later than promised because they didn´t have any other drives this way! Excuse me? That left us for weeks in our new home without any of our stuff - no furniture, no clothes, no appliances, nothing. We tried to negotiate them to compensate at least a new gear of clothing to my husband to be able to start working before his clothes would arrive, but were denied immediately, them just saying it wasn´t their fault. Who´s fault was it then if not the company´s that sold us their services?? We were just forced move to on on our own without anyone giving any customer support to us what so ever!     When the stuff came at last, 5 fellows came and downloaded the lot, box after box, coming in and going out, one guy after another, and almost none of the boxes had matching numbers, or lacked numbers all together, resulting in most of the items on the list written by the movers were incorrect - they simply didn´t match at all. A real mess in other words! Many items were broken, too, and what´s worse - it turned out one ENTIRE BOX was missing!! THAT I didn´t come to realize until I had unpacked all the boxes during the next days - my valuable gold plated cutlery, along with some rare family items from my grandparents weren´t anywhere to be found!! I called the moving guy that was head of the team (Albont B.Collins or something) but he said he didn´t know anything about it. Yet he did admit (when I was asking) that they´d taken one of the two red carpets we had, sort of "accidentally". They tried to take another nice blanket as well earlier, claiming it was their "moving blanket" (yeah, sure) but I made them to return it. Now afterwards thinking, it wouldn´t surprise me at all that the red carpet was used to cover up the stolen goods.. I gave them ALL a handsome tip before they left (as we did to the movers in SA), and thanked them, as I just felt so incredibly relieved that we finally received our home from Texas, and our several weeks of painful waiting was over!   Frames of several paintings from Europe were chipped, one valuable mirror completely ripped off from it´s beautiful wooden antique frame which had missing several big chunks of wood (of which a representative from the claims department named Bradley Beyer had stomach to claim was the due to "climatic control damage" ?? Hello??! He certainly couldn´t get that from the repairman, who said the damage was clearly due to a hard managing of goods! Since WHEN can they start making own valuations of goods from their offices, when the repairman who SAW the item himself gave a completely different kind of statement??). Half of that custom made, special pattern colored design mirror is completely ripped off from the frame itself, and the repairman said he couldn´t fix it because it was completely ripped off and the chunks missing on the frame itself were so different from what he was used to repair, so he simply didn´t have the know-how to patch it up. He said to me to keep the broken pieces as evidence, which I have, and his boss that I called said he didn´t deny ANY of the claims, that they ALL were admitted! So how can THIS man, Bradley Beyer, who sits in his office, decide it´s a thing called "climate control damage"?? Valuating the damages to ZERO??!    The other damaged painting frames from Europe, which the repairman wasn´t able to repair since they were so different from what he´s ever seen, was offered a mere compensation of $75 x two by Mr. Beyer, the third one he must´ve "forgotten", ops. That is a far outcry from what it really is going to cost us to repair them! The mirror can´t even be repaired until we can find a specialist to do it (which I actually kept asking the claims department if they could recommend us a place to take it to, along with the other 3 damaged painting frames, but no reply was ever given). The repairman recommended us to find an experienced restaurateur to do the job, and since we don´t don´t know anyone here, we gave the claims department free hands to recommend us a place, but nothing was ever done. Zero dollars is it worth in their eyes.    One of the two valuable identical writing desk pedestals was completely shattered in pieces, yet NOTHING was compensated at all for it, not a dime. The scratches and chipping on the other one was painted and repaired a little bit by the repairman, but the broken one could be done nothing about. Now the entire writing desk can´t be used, as it takes two "legs" to have the tabletop on, not only one. Cardboard boxes have been driving the purpose of table legs.. Mr.Beyer says they were both "repaired" and therefore considered as "compensated"?!    What is wrong with that man??! No moral what so ever does this man seem to have! The report has been sent all okay to him by the repairman and his boss, so I don´t know what Mr Beyer is trying with this? The man is clearly dishonest, rude and treats clients like trash. Never in my world travels have I experienced any moving company being so dishonest in their services! A TRUE disappointment to me, I have to say! Is this what America can offer? Dishonest, criminal workers? From the top level to the little guys?? Never did any of them keep in contact with me, not a single time did ANY of them call me, it was always ME keeping the contact. Asking. Asking more. And when it came to my stolen box, I suggested several times, to several people, that they´d check out if there existed any kind of "surveillance tape" of the moving truck area, or somewhere, to check out if our stolen items were found in someones possession at some point (though doubted they would be seen there, criminals like these do seem to know their way around), but still - it should´ve been checked out in my opinion! Stuff DON´T disappear without someone taking them! Period. I don´t have any idea if my suggestions were ever carried out, but I sure tried, as I would´ve preferred to get our belongings back, instead of money, which we´re not getting now either!! NOT A DIME!! I have told them we have pictures verifying that we INDEED OWNED the lost things that we´re claiming the compensation for (already in the beginning when sending in the claim!), yet Mr. Beyer offers ZERO dollars saying we can´t prove we´ve owned them ("no info by claimant to substantiate")?! He hasn´t even SEEN my pictures yet, and yet he has decided that no proof exists!? This is incredible!!   Since WHEN is the customer considered a liar immediately?? Without even giving her a chance to prove herself right?!! Is that considered a fair procedure in this country?? I come from Finland, and I was educated to believe everyone is INNOCENT until proven guilty, not the other way around! This is outrageous and I sure ain´t going to leave this here!! After 10 polite phone calls, I finally managed to talk to Mr Bradley Beyer a week ago, and once again asked politely if that surveillance tape could be checked out, and the rest settled (items worth several thousands of dollars!!), and he said he would check out and get back to me the soonest. When after one week still no "soonest" phone call came, I called back this week on Monday and asked to talk to Mr. Beyer - not possible, I was told. (He often seems to be unavailable, only once have I managed to talk to him in all these months, yet he´s been the one supposedly "dealing" with our case..). I left a message to Mr.Beyer through his secretary (still politely, but firmly this time) that our ultimate desire was really finally to resolve all after having been waiting patiently for so many months already, and DING..   ..today, Friday the 10/10/2013 (after nearly 5,5 months when they initially picked our stuff in SA, and close to 3 months after we received them to NJ), we received an email from Mr. Beyer´s with his "handsome settlement" the "awesome" $150 ! One hundred and fifty dollars, ladies and gentlemen..   Mr. Beyer obviously wanted to make clear that no one steps on his toes and says to him what to do (even though he himself hasn´t had any decency to give ANY customer support what so ever to us). He is "the boss", and he decides who gets paid, what they get paid, and IF they get paid.. no matter what proof is offered.   Needless to say, we´re starting to search for a lawyer to take care of this now. I still believe in the justice system of this country - may they settle then what is due to us. The Judge him-or herself. The sad thing is that people like Mr. Beyer obviously couldn´t care less, since it´s their company that pays the bill at the end (while he might get a bonus for every claim that he screws). All they want is to get their pay in a timely manner (like they did with us), and then leave the customers to deal with the [EDIT] themselves. But treating honest and hardworking veteran and his wife this way, is below any civilized standard, not to mention the trust it takes away from us to the rest of the honest companies..sad..it´s truly sad.

Service cost: $4216