Atlantic Van Lines

We moved from Saskatoon to Ottawa and the state that our belongings arrived in was simply offensive. Every single box was smashed in, chairs, tables, lamps, and paintings had not been properly wrapped and were destroyed. A few pieces of our furniture never even arrived, so who knows where on earth they ended up. We filed for insurance, and of the measly 400$ they approved, we only got 100$ as there is a 300$ deductible.
The sheer cost of the movers (all of the hidden fees), the condition of our belongings and the despicable remuneration made it the worst moving experience imaginable. Avoid this company like the plague.

Service cost: $4500

Hi all,

Atlantic Van Lines sent me a weight scale ticket from their scale at their warehouse in Ontario.

I was just wondering how many people have received a weight scale ticket from them, and if you could, would you send me a copy of it via email to manningc@hotmail.com, please and thanks as it will be used as evidence at court to prove that Atlantic falsifies the weight scale tickets, which is actually a criminal matter called fraud.

Thanks,

Charles.

Service cost: $1200

We have never moved to another province and we thought we had done an adequate job researching moving companies. The company we chose, Atlanntis Van Lines was one of several we had narrowed down our choice to. They all were quite similar at first glance but I had a long detailed phone conversation with the company's Senior CR Manager Vicky and apparently we were not on the same page because what she told me that day conflicted in many ways to the actual outcome. Because we seemed to have reached a mutual understanding during our phone conversation, when she emailed the contract I did not read all the fine print as I took her at her word. I will never make that mistake again.
I left the conversation assuming: 1) Our stuff would be picked up in the morning
2) Our stuff and my mother's(who was also moving out of her Vancouver apt and moving with us to a shared home in Edmonton) would be on a dedicated truck - I had asked Vicky this specific question.
3) Our truck would arrive on the 1st as I had told Vicky that my fiancee was flying out on the 31st so she could meet the movers.
4) That the cost of our move would not differ greatly from the original quote.
Well reality was far different in every aspect.
1) I was contacted very close to moving time and was shocked to find out the movers would not be picking up in the morning but the afternoon which did not work for us because my Mom had to be out of her place by noon with everything cleaned. I had to get them to pick her stuff up the day before and then they returned to our place on the 31st.
2) So sure our stuff was on a dedicated truck when picked up. What we weren't told is that it would be moved to a larger truck and "consolidated" and would not leave until the truck was full.
3) This led to us not getting our stuff until one week later so we had to find a place to stay for a week while we waited for our stuff
4) Last but definitely not least..we were hit with a final bill of $5150..oh and then hit with an additional 3% for paying by credit card for a total of $5310..our original quote was $1850..so that is 3x the original quote!!
I understood there could be a difference once weighed but 3x the price??
They obviously lowball their quotes to get business and then the actual is more in line where it should be.

**Buyer Beware**

Learn from our experience and do not ever use Atlanntis Van Lines.

Move size: 3 Bedroom Home Service cost: $5155

I got quote for my move from California, US to Toronto, Canada. The initial quote was provided based on lbs and I had submitted the list of items to ship. Later when I paid the deposit of CAD 200 I was told that quote had increased by 1000 CAD as the space required is more in the truck for items. For the dining + 4 chairs + 1 bench the weight was 325 lbs and after paying the deposit when I filled the exact items in the excel provided the weight was considered 500+ lbs. The trick is to provide lower quote and then increase the quote once you fill excel (which has fixed lb calculations irrespective of the weight if actual products.)

The initial list of items that I had provided had two beds, 2 mattresses and when I filled the excel I reduced the items to 1 bed , 1 mattress and added two small tables (IKEA ones which are very light in weight).

I preferred cancelling the trips. My 200 CAD dollars deposit was not returned. I took hit of CAD 200 and saved 1000+ on my move. Lessons leant here on dealing with agencies.

Avoid the company. Telephonic conversations are not taken inti account and executive decline the terms agreed on phone. Make sure everything is in email else you would pay way above the initial quote.

Move size: 2 Bedroom Home Service cost: $3538

I had moved my stuff from Edmonton to Brampton in july took them a month from the pick up date to deliver the stuff. I was travelling with a baby so was very inconvenient as they kept changing and delaying the delivery date. The day I received my shipment my glassware was broken, my fans were damaged, the tupperware boxes were broken. No responsibility was taken by the delivery guy said to contact the office. On contacting them the sales agent jen kirsh sent me a claims form and told me it will take 4-6 weeks. Followed up with them 4 weeks later some anita lady sends me settlement offer of $20 for things worth $700 and says that's all I get accept it or leave it. I refuse to take $20.would like to warn everyone never hire this company please they are ripp offs and unprofessional and unapologetic people they have no offices so you don't know who to go to. Please do not waste ur time and money with this company. They are thugs who steal ur stuff and will give you $20 settlement for things that emotional value and monetary value. I lost all my artwork my pictures and coffe table. Go somewhere else to get your precious items moved or you will regret it.

Move size: 4 Bedroom Home Service cost: $3300

Worst company evere. Complete liars and scammers. moved from Ontario to Nova Scotia. Not only did they charge us $3000 more than our quote, it took them a month and a half to deliver. Everything was damaged, all our babies brand new furniture was damaged and her toy box was clearly used as a step stool because of all of the boot prints all over it and the entire side of it is kicked in. They broke our coffee table and end tables. Every single box marked Fragile was crushed and broken along with everything inside. Including a one of a kind mug from my dead grandmother, every last one of our dishes and glasses and more. Photos broken, torn, scratches on everything. Told us theybwere wrapping up some of our furnature free of charge then charged us $800 for it. Claims offered $30 bucks for everything which is [EDIT]. We are going to be pressing charges for the frauds they are.

Move size: 2 Bedroom Home Service cost: $4300

Stay away from these scammers. They gave me a quote to move my stuff. Then jaked it up another 1200$ after pick up and told me they would be 18 to 22 days delivering. They call and bring me home a day early cause they showed up 3 to 6 days earlier then tell me they would be here in 30 minutes and I had to pay them before arrival. Then once payment is confirmed they call back and tell me they'll be another 24 hours showing up. Most disorganized scammers I've ever dealt with.

Move size: 1 Bedroom Home Service cost: $2700

After reading reviews of basically all moving companies I was concerned about choosing any one of them. However I did need to send some things which included a dirt bike, a bicycle and a family heirloom rocking chair, from Ottawa out to my son who lives in Edmonton. After using a broker who sent out information to moving companies to make a bid, I ended up choosing Atlantic Van Lines. The main reason was the price that they gave me but also the fact that they had looked up the size of motorcycle that I was sending. Noting that it was not particularly large, they quoted me $100 handling fee to move it whereas other companies were charging between $200-$400. The contact at Atlantic was called Jen. She provided fantastic service, responding immediately by email whenever I contacted her with a question. I was given a choice of 3 dates for pick up, they called the day prior to confirm date and time. They arrived on time, moved all the items that included several boxes that I had packed into the truck and they had wrapped up the chair well to protect it. I was notified of the final weight and cost but already had an accurate estimate. The company also sends out an Excel sheet that calculates weight of items so that customers can keep track of what their shipment is likely to weigh, so there were no surprises. A truck was being deployed to their warehouse in Calgary the following week and did leave within the estimated time frame. We were notified of the anticipated delivery period, sometime between October 31 and November 5; then we were called November 2 to arrange the e-transfer payment and the delivery for November 3. The truck arrived with the given time period given and unloaded. Other than a couple of small scratches on the bicycle, everything arrived in perfect shape. We were so pleased with the whole experience. Having read so many terrible reviews I felt it was only right to post a positive review because they really did a great job.

Move size: Partial Move Service cost: $845

Please don't use that company !! my furniture came broken even if they did the packaging and the wrapping !! worst worst customer service I have had in my life !! they are very rude from the driver to their manager !! they are big big liars !! and finally their manager instead of apologizing at least she is telling me she can't do anything because she knows where I come from !!

Hi Anita,

I believe that insurance issue is in case the driver did an accident or sth unexpected happened.

But in my case, it was the unprofessional work from your compagny( employees) that damage and broke my furnitures.

I have paid 2000$ for a service that I didn’t receive it. You didn’t wrap well the furniture as it should be done and your driver said that, you driver didn’t enter the stuffs inside house. He pushed us to pay before getting our stuffs, otherwise not loading , refused to give a packing list. He was very agressive with abnormal attitude and insulting us. He was even about touching me and push me away. I had to deal with that, live this frustration and call the police. But, your driver ran away.

I think it is unacceptable to deal with customers in that way.

Since, I have paid for service that I didn’t receive it. I am asking for at least to be refunded or send somebody to fix the furnitures. That s not an insurance issue. That is mostly a compagny liability. I feel myself dealing with professional frauder and I hope it is not the case.

Hi Therese,

Thank you for your response to the claim and your feedback.
I understand where you are coming from and I understand your response. However, the coverage that you had with the move, we confirm with you in 3 ways:

1. Email quote which confirms coverage
2. Email confirmation which confirms coverage and offers the option to purchase extra
3. Moving contract where the coverage is offered

All of these options were declined unfortunately. (which is not true )

Without proper coverage there is only so much that we can do.
All moving companies in North America offer the same coverage to all long distance moving companies, and we are no different. Unless the customer declares a value or purchases coverage through a third party, our coverage is very limited.

Move size: 1 Bedroom Home Service cost: $3000