Asap Movers

I recently had the pleasure of using ASAP Movers for my recent move, and I can confidently say it was an outstanding experience from start to finish!

From the moment I called to inquire about their services, their customer service was exceptional. The staff was friendly, knowledgeable, and answered all my questions promptly, helping me understand the entire process. Scheduling my move was a breeze, and they accommodated my timeline perfectly.

On the day of the move, the team arrived right on time, ready to work. They were professional, efficient, and handled all of my belongings with care. It was impressive to see how well they coordinated with each other, making the whole process seem seamless. My furniture was loaded and unloaded without any damage, thanks to their expertise.

What really stood out to me was their commitment to making the experience as stress-free as possible. Not only did they work quickly, but they also took the time to ensure everything was placed exactly where I wanted it in my new home.

I highly recommend ASAP Movers to anyone looking for a reliable, professional moving service. Their combination of efficiency, professionalism, and excellent customer service sets them apart from the rest. Thank you, ASAP Movers, for turning what could be a stressful experience into a smooth and enjoyable one!

Move size: 3 Bedroom Home Service cost: $500

No onsite estimates offered and read the back of the contract (never shown to me). You must completely unpack and inspect within 3 days and if you take them to court, the contract stipulates you must pay their legal fees irrespective of outcome. SHADY!!

Damages occurred during a pack and move. Company refuses to stand behind their work.
I contacted ASAP Movers via Craigslist. I explained I was moving from Highlands Ranch to Parker. I described my origin home noting 4 bedroom with misc items in both the garage and basement. I requested someone to come by for an estimate. Angela in the ASAP office explained "they don't do that" and from her experience, it should take one 26' truck. I also engaged ASAP for packing services. The packing crew arrived on Thursday, Dec 9th and completed the pack approximately 10 hours later. The crew lead indicated this move might require two loads of the 26' truck. Not what I had hoped and would have been better prepared if ASAP were to have honored my request for an onsite estimate. On Friday, Dec 10th, the same crew arrived at 9am to load and transport my household items to the new house. 13 hours, one 26' truck load and two 14' truck loads later, the move was completed at 10:10pm. The crew lead asked me to sign a document indicating no known damage prior to the move. I asked specifically if this document indicated no damage found on delivery and I was assured it did not. I signed the document and tipped the crew well for their hard work. I asked the crew lead how I file a claim should I find damage and the crew lead indicated I should call the office if I found damage. On Dec 17th, I called the ASAP office in the morning and asked for information on filing a claim and followed with an email. Angela assured me she would be contacting the owner and I would receive a call back within an hour. I did not receive a call and later in the afternoon, I called back. Angela informed me the back of the document I signed with the crew lead contracted a claim period of 72 hours. I informed Angela I was never shown the back of the contract, the claim period was never discussed, and I was given contrary information by the crew lead. Angela hung up on me. I called her back and she said she hung up on me because I was being rude to her. When I mentioned I would be writing reviews on craigslist and submitting a complaint to the BBB, I received text messages from Angela's phone indicating they would sue me for slander and would recover lost wages resulting from their defense. I pointed out we were only talking about a couple of hundred dollars and the response was to sue them. I feel ASAP has not stood by their work, may have committed fraud in as much as when I asked how to file a claim, I was told to call the office. No mention or review of the back of the document took place. I have attempted to resolve this amicably but ASAP does not appear to be interested in such a settlement.

Service cost: $2300

They called at 9:30 and said they would like to come early so we said fine.  Our time scheduled was 2:00 pm.  After they called and said they would be early they arrived at 1:30 and the normal time was 2:00 pm.  So I guess they were a half hour early but we expected early to be around 10:00 - 10:30.  The two kids that moved us damaged a chest of drawers and my sofa.  I have been trying to get someone to resolve my problem but every time I call, all I get is a message from Angela that she will call back in 2 hrs if you leave a number.  She never calls back.  This is the most unprofessional business I have ever dealt with.  I will be turning them into the Better Business Bureau and will not recommend them to anyone.   .

Service cost: $239

In the beginning, they quote you a nice, low price in a small 17' truck for 2 hours. Then, they show up 8 hours later than the original appointment. Then, they show up in a large 26' truck claiming that they didn't have time to pick up the smaller truck, while assuring you that they will still only charge you for the smaller truck. Then, they will claim that your stuff would not have fit in the smaller 17' truck and that they will have to now charge you for the larger truck. Then, they will take over 4 hours to move a small, 1-bedroom apartment 5 miles across town (instead of the estimated 2 hours) to raise the price even more. Then, they charge unadvertised "travel fees" so they can make up an arbitrary amount. Then, they charge a hidden 10% charge for using your credit card. The move didn't finish until after midnight, and I paid hundreds of dollars more than I expected.

Service cost: $380

I had made a reservation and was not told that the deposit was non-refundable, and later found out when I looked on their website.  They charged $50 for the deposit same day I called and I called them back within 30 minutes to cancel it and they would not refund my money.  Within an hour of making a reservation is not right for them to charge me!!  HORRIBLE CUSTOMER SERVICE!!  If they fight about $50, when they can clearly get someone else to reserve them, they are ROBBING you!  This is how they make their money!!

Service cost: $50

I called explained my situation informed Rob (I believe) of my stairs I was moving out of (16 total directly down) and the small elevator at the new place on the 4th floor.  He stated about 3 hours is all it would take for a 2 bedroom Condo to Condo. The 2 guys arrived 45 minutes late but charged me from 9am. They took 7 hours to half way complete the move. I had stuff they were to bring all over my other place. Took 18 trips in cars to move everything they left. I am disabled with a spinal cord injury.  They scraped up the entry and exit sides of the elevator on both floors. They scraped up the paint in my newly painted Condo. They soiled the carpets had no respect for my personal property.  Cole was alright but I will never trust Anthony. They blocked off 8 spaces in our parking lot that residents did not have access to those spaces while they were unloading.  Scratched up the door to the building bringing stuff in.  They charged me $682.00 and quoted me $316.00.  Total rip off.  The last moving company I used moved the same amount in June 2012 it cost me $350.00 with those movers.  No wonder ASAP had open slots when the other company I used before had no bookings available until the end of January.  I will never and encourage you to never use this company.  I also called to complain to Rob at 720-338-4247 he stated he would have to talk to his guys and call me back, never received a call back from anyone. I paid cash so there is no recourse in the matter.  Never, ever, ever deal with these guys unprofessional and uncaring.  Just want to milk the clock for all it was worth.  I caught Anthony sitting down relaxing 12 times I think he only worked when someone was watching him.  I was nice and cordial so they would be nice to my stuff but they totally took advantage of me and my disability.

Service cost: $682

If I had been told that my inventory sheets would not be completed until the furniture and boxes were unloaded at their warehouse, I would never have hired this company.  Imagine this: the crew shows up a day after delivery had been confirmed, the truck is too small, and THEN they tell you that they will inventory your belongings as they unload them at their warehouse.  They choose what items to put on the truck and leave behind items such as the clothes dryer, Shark floor cleaner, floor lamps, artwork, china, etc.     The driver tells you that you will receive your inventory sheets by email the following day. They put over $1000 on your credit card, close the truck door and drive away with all of your belongings, promising that the upholstered items will be shrink wrapped at unloading. I tipped the crew because all the confusion was clearly not their fault  I tried calling many times to find out about my inventory sheets and 3 days later told the woman who took my call that if I didn't receive the inventory sheets later that evening, they would be hearing from my lawyer.  The owner, Joseph Lopez, called me back immediately, said he was recording the call and to STOP calling his company.  I finally got something resembling inventory sheets the following night, 4 days after they had taken my belongings.   Most of the confusion was because I had to put my furniture into storage at their warehouse--my house sold quickly and I was moving into new construction that was not yet finished.  I paid for 2 storage vaults for a month.  Clearly other customers' belongings were put into my vaults because their 1st attempt at delivery, most of the boxes were not MINE. As they got to the back of the truck, some of my furniture was there, it had never been shrink wrapped and all of the upholstered furniture was trashed.  None of my mattresses were delivered and about half of my boxes.  All of this took place in the dark because the movers arrived around 8:30PM.   Since it was not the crew's fault, we tipped them, signed off in order to let them leave around 11:00PM as the owner wanted them to drive 6-7 hours back to Denver.  The owner spoke to me and my son-in-law and gave us his word that he would personally deliver my belongings the following day, the day before Thanksgiving, and "make things right."  The owner did not deliver the following day, he never showed up, he sent a young man--all by himself--2 days later-- on Thanksgiving day. We spoke to the driver around 11;30 that morning and he told us he would communicate with us so that we would know when to expect him. He didn't call us again.  We called the owner around dinner time to find out where the truck was.  Then we found out that my neighbors had called the Durango police because a large truck was unloading and dragging items across the construction zone and stacking the items on my front porch.  My inventory sheets were never matched, they never assembled my beds, and the owner never made good on his word.  My homeowners insurance company will be filing a claim with the owner's insurance company.   What a nightmare!!          .

Service cost: $2900