Arpin Van Lines

Movers were polite and courteous. The move was on time. We were misinformed by the salesman of Geipe movers which subcontracted with Arpin. The weight was honest but we paid a total of an additional 1100 dollars due to the over sized truck that they used.  (It had a very big extended cab.) This was from an additional 550 dollars at pickup to move my goods to the moving truck via a smaller "shuttle" truck. Other movers  have been seen moving goods for other residents in our apartment complex directly on and off of a semi truck. We felt that we had no choice and we had to pay 550 dollars more at destination for the same reason. Our destination apartment is very easily reached by a straight shot from the connecting street. It was hard to believe that they needed a shuttle truck for this, even with their massive oversized truck. Regardless, we were misinformed by the salesman that we could avoid a shuttle fee on pickup as the salesman stated that their truck would fit.

Service cost: $5000

I've been in the military for 14 years and been through 5 moves and never had a move like this. I'm currently going through the hassle of trying to get my items delivered to me. Packers came on the 20th of May and took my stuff on the 22nd. Today is the 9th of June and my stuff is still in the warehouse back in OK. Normally I wouldn't freak out but my husband is getting ready to return overseas and he returned to the states just to help me and my 2 kids move from OK to CA. So because Arpin doesn't have enought drivers to deliver my items, we will be left sleeping on a air mattress for God knows how long. Every time I call the customer service department the representative has been straight forward and bluntly told me she couldn't give me a date for delivery because they are swamped. So if you have an option.. Do not use this company.. Unless you want your stuff to be sitting somewhere for however long.

Service cost: $1000

Good Evening,      I would have wrote to you earlier but I am still in the middle of getting my house in order.  I just wanted to say how pleased and satisfied I was with the move.  The office was checking on me and actually cared about how everything was going for me and my family.  The movers were extremely professional and kind.  I felt my property was in safe hands.  I would recommend this company to any military personnel and civilian.  I have moved so many times and never dealt with this kind of professionalism before.  I hope that when it is time for me to move again in the next 2 1/2 years I can get this company again. It is always nice to have your things come back to you all in one piece.  Thank you again for you awesome company.  .

Service cost: $80000

I purchased the full amount of insurance available. Good thing, because they didn't prep my washing machine, so of course it didn't function upon delivery. Though I have a document signed by the delivery driver stating that it was not properly prepared, these people had the audacity to send a letter saying my claim was denied because there was no evidence of mishandling or damage on transit..

Long story short, no matter how much insurance you purchase or how much evidence you have that they are at fault, they will send you an offensively small check because it will cost you an additional $300 to dispute it with an external organization.

Service cost: $7000

This company is horrible.  In the 26 years I've moved with the military, including 3 times overseas, I've never had the experience I had with this company.  The company they had to pack my household goods packed expensive flower centerpieces in boxes with kitchen utensils which damage them and forced items in boxes.  They did not or poorly wrapped bedroom furniture and my furniture turned up broken, chipped and with dings in it.  Not to mention that they told me they would deliver my furniture on a certain day and a week later call me the day prior to tell me they could not deliver my items because they "did not have a large enough truck".  I insisted that they would deliver my household goods when they said they would and they said they would be there with "half" delivery and after 1100 in the morning the day of the delivery, still had not arrived with the "half" delivery.  I called the company and told them I was leaving and going to work and they could delivery it whenever, so they called the delivery guys who showed up less than 10 minutes later with fast food bags in their hands, mad.  They were so unprofessional and made such a mess until I got frustrated and told them to leave after they had brought everything in the residence.  They company refused to pay for all of the damaged items and instead of going back and forth with them I just accepted whatever and made up my mind that they would never put their hands on anything I own ever again.  And, I will ensure to let other military members know to avoid this company at all cost.  They are horrible and very unprofessional in my view.

Service cost: $3000

I've hired Arpin twice, once in 2010 when we moved from Los Angeles to Madison, WI and the second time in 2014 when we moved from Madison to near Champaign, IL. The first move was pretty smooth, there was some damage but we worked it out. On the second move they destroyed (broke beyond repair) a pair of loudspeakers and a large credenza. The worst part of the experience was that the driver/foreman told us the items were damaged. He took photos with his phone and "documented" the damage, which made us feel better. As if we would be covered. When we filed a claim to get the items repaired/replaced - Arpin refused to contact the driver. After I sent his contact information to the claims adjuster, they wouldn't tell me their findings. They have dug in their heels and refused to adequately compensate us for the damaged items (they've offered is 30% of the claim amount). They were rude, insulting and dismissive in my conversations. The claims adjuster even blamed us for the damage. We paid them $6,000 for the move and now have repair/replacement bills exceeding $3,500.I contacted their customer service and have tried every avenue to reach an agreement but they refuse to work with me. I filled out a complaint with the BBB, the D.O.T. and I will make sure that I use my voice to tell anyone who will listen NOT to use Arpin.Arpin is dishonest and unprofessional.Arpin lied to us, violated their contract and won't work towards a solution.Arpin won't stand by their word and don't honor their commitments.Arpin won't fix what they break or right their wrongs.Arpin lied to us in order to deny damages claims, even ones their agents admit was their wrongdoing. Do yourself a favor and use a different moving company. I promise you will regret using Arpin.

Service cost: $6000

If you cherish your belongings and don't want to get scolded for not having certain things disassembled after you were told by the estimator, "our movers will disassemble-This is included in the estimate"- pass on this company. I was also told I should have used another destination to have my furniture stored because this one was too far.. or should I say scolded once again. Help seemed to be hired on the spot for unloading. The worst part of this misery was the crew dented my brand new aluminum door in three places without even bringing it to my attention.. just a little surprise for the family that purchased my house. To top this off there wasn't even an apology. Of course this didn't surprise me after my biggest scolding, for not having my wifes treadmill taken apart which I wasn't told I should do by the estimator. I called the companies office and reported the dented door and was told I would receive a call. Guess what? I never received one. Also I must report the broken legs off my couch and the dents and scrapes on my brand new $900.00 dresser! I learned my lesson.

Service cost: $1600

Where do I begin.. It took 2 weeks the get a quote they are currently 3 days late and my pregnant wife and I will have to sleep on a blow up mattress with a suit case until they arrive. They have no care or understanding for your needs. You are essentially paying them to book other jobs along the way. I'm fine if your late just tell me when you are coming. They couldn't even do that. This is not 1970 where there are no cell phones and there is no gps. These people should just sto doing business and make the world a better place.

Service cost: $7500

This company is the worst. There is a reason there are so many terrible reviews on almost every major review site. They gave us a 2 week window and then were a week late beyond that. When they finally arrived much of our property was damaged, which was not surprising after I watched the way they handled our belongings. Nothing was wrapped in any kind of protective padding. I watched them set our couch down sideways directly on a dirty New York City sidewalk. Our dining room table had multiple chips and scratches. Many items were damaged and whole boxes missing. The bill was over $2000 more than the “estimate.” I submitted a request to the claims department for compensation for all the damage they did. Every single claim was denied with explanations that made no sense. Throughout the whole process we had one contact person who was really difficult to get ahold of and often would not even return our calls. These people are true crooks. Avoid this company at all costs.

Move size: 3 Bedroom Home Service cost: $6000

We contracted ARPIN Van lines to move our house from Washington State to Oklahoma State in December 2017. When packing up the house there were valuable items left in the garage for pick up, including brand new toys, classic car parts, fans, etc. I packed up the kitchen myself but one of the boxes were full of control substances such as Zyprexa that were prescribed to my husband. ARPIN used Golden Services as a third party mover. All of these items including the prescriptions were stolen from us. When we made a claim we were told that since the items were not on the inventory there was nothing that could be done. I tried disputing the decision but they never called me and denied the dispute as well. The movers never added the items that were taken from the garage to the inventory so we did not know the items were stolen until we unpacked our boxes. Another item stolen was a keyboard. This item was on the inventory list and when our belongings were brought to our new home, the driver was informed that the keyboard was missing. We were told to take it up with corporate. Even that item was denied on our claim.

Not only were we stolen from but the furniture that did come was damaged including our sofa, dining room set and bedroom set. We paid for our furniture to reassembled and the movers did not do that either. Also we were quoted that the move would only take a week. It took to two weeks.

The most concerning issue here is the stolen prescriptions. That shows a huge problem with the employees this company uses if prescription drugs are stolen.

During the claims process the person handling our case was Carolann. She did not return calls and was very hard to talk to and did not listen to our complaints. I have filed a police report and will be taking other steps. Do not use this company they will steal from you and then blame you for it.

Move size: 2 Bedroom Home Service cost: $5374