AMJ Campbell Van Lines

Bottom line: Do not trust this company. They lie and do not show up on moving day - even if you submit to their overpriced quote. They are irresponsible and incompetent. With much advance notice, a move from the USA to Canada had been arranged over the telephone and email many times, including the transfer of important documents required for Canada Customs. Written assurances including a confirmation number and a registration number were repeatedly provided. I thought that agreeing to an unreasonable quote (tantamount to highway robbery) would provide enough of a financial incentive to get the job done.     Nope. One day before the actual move date, I did not receive a call to confirm a packing and loading time. No one in Mississauga responded to my repeated calls or emails on this day. The next day, being the actual move day, no one showed up. After more desperate phone calls and emails, someone finally responded. I never got a straight answer but it seemed as if no one passed on the registration number across the border. I cannot confirm this because every time I spoke to someone different, I received a different (and equally untrustworthy) response. At times, the person on the other end of the line had the audacity to become annoyed at my repeated calls when it was their actions that put me in this awful predicament. Unfortunately my plane tickets were booked the following day to coincide with the end of my rental lease. Without a place to stay, I had to leave the country but I also had no place to store my goods. No other moving companies were available. At such short notice, not even junk disposal companies were available. Aside from what I could take on the plane, I had to take the painful step of personally destroying all my worldly possessions which were all in good working order. To add insult to injury, while I was physically on the plane from the USA to Canada, AMJ Campbell had emailed me to say that because I hadn't responded to their email within a few hours, they assumed I had found another moving company and my case was now closed. As a final spit in the face, now I have to purchase everything again that I had been forced to destroy. I thought that having spoken to someone over the phone and receiving email updates frequently with confirmation and registration numbers in hand - even agreeing to an unreasonable quote - made the move a done deal. I was wrong. In the end, none of this amounted to anything. I was still hung out to dry. As a direct result of this experience, I will never recommend AMJ Campbell to any decent human being on this earth. This company is utterly incompetent and irresponsible. They have caused me a great deal of pain and hardship - something I will never forgive or forget!

Service cost: $5000

My move took place on December 14 2012, I hired AMJ Campbell mainly because I thought I would be wiser to deal with a big company that stands behind their name. Their estimate was not much higher in comparison with smaller companies that did not specialize in south border long distance moves, except that the other two companies I had considered were giving me a fixed price based on a full truck and not by weight, I had one estimate for CAD $3,577 and the other CAD $3800, AMJ Campbell's estimate came in at USD $4084, based on a detailed list following an in person visual of all the items to be moved. The salesman came over twice, once  for the initial consult and a second time when we signed the documents, and he took my credit card information, he initially based his price on a total weight of approximately 7000 lbs., but then he sent me an email at 5:00 PM the day before the move revising the weight estimate to 8000 lbs. instead of 7000lbs.! Needless to say, it was too late at that point, and I did not want to get more stressed out as it was already a difficult time and an emotional and stressful move. Mr Groulx was up to that point very pleasant professional and reassuring, he made me feel comfortable that everything would go smoothly, and he promised that they would start early because there was a cut off time for the use of the elevator which was at 5:00 pm, all buildings have that regulation. Unfortunately it did not turn out that way, the movers were supposed to arrive between 8:00 and 9:00 AM, they showed up at 11:00 and the huge 55 footer showed up at 2:00PM, he supposedly got delayed at the border!! not my problem mine was to finish the move before the cut off time!. So they started rushing, it was chaotic and disorganized, we did not finish until 9:00 PM, I got yelled at several times by the security guards and the manager of the building, they threatened to stop the move, in which case it could only resume on Monday. since It was a Friday and no moving is allowed on the weekend, I lost my $250 elevator deposit for violating the rules. It was a horrible day that I wish I could forget! the truck arrived to Cleveland a day earlier than promised, the driver had his father and two local men unloading, the work was not professional, they banged the sofa into the wall breaking the foot of the sofa and causing damage to the wall, they scratched the wood floors, my leather sofa was scraped on the arm, a dresser had a broken leg, and my antique armoire door was broken. and when they were finished I was handed a copy of a receipt for an amount  that had already been charged on my credit card without my knowledge or permission for $5,430, which  is $1,346 higher than the estimate. They did not respect their own contract which states that I would not have to pay more than 110% of the non-binding estimate of cost.
 
I moved many times in my life this was the worst move ever! I called Mr Groulx and complained about the price and the damages, nothing was done, I wrote to the company and explained all that had happened, I never got a reply or even an acknowledgement of the issue. I would never recommend them to anyone I know!!
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Service cost: $5430

I have been trying to communicate with Daryll Brown the general manager, since he took my belongings back in March 2014. He fails to return calls or to commit to dates, his movers told me that everything had to be tagged and marked, but Daryll did not mention that, so a TON of scrambling had to be done. It is August and I have yet to hear, the last time I tracked Daryll down he told me my belongings were beng moved to Vancouver, I have yet to hear and when I call I get the run-around. Terrible!

Service cost: $3000

Do not use this company for your move.  The saleman was nice at first, helping out my wife to make the decision on how to move our items, giving a visual estimate on costs, etc.  The distance for the move was approximately 555 km.  The day before the move, July 31, 2015 the company called to advise her that the truck would be there between 8am and 9 am.  Gerry MacKenzie then sent an email to say to the truck would be there between 8:30am and 9:30am.  The truck finally showed up at 10:40am on August 1, 2015, loaded 90% with someone elses items, which were not in any way stacked vertically.  This left approximately 12 feet on the back of the truck in which to pack our items.
 
The two movers were forced to vertically stack out items, floor to ceiling.  The movers also did not do a complete inventory of the items that were loaded on the truck and chose to only inventory major items and none of the boxes that were loaded.
 
We were then informed that the load would not be arriving at our new home until August 5, 2015, 3 1/2 days later, which seems an excessive time frame to drive 555 km.
 
It is now 1:50 pm, August 5, 2015.  Despite numerous phone calls to the company dispatch, they have no idea when the load will be delivered as it was moved from the pick up truck, onto a different truck for delivery.  This was not stated in the original contract with the company.  They have also advised us that they are having to reweigh the truck as the load is now, apparently, 10% over the quoted weight for the load.
 
We have no idea, at this point, what condition our possessions will be in on arrival at our new home, or even if we will be getting everything that was loaded as, again, no inventory was taken of the smaller items.
 
If you can, avoid using this company at all costs and advise anyone that you know who is considering a move to do the same.

Service cost: $2033

AMJ Campbell came highly recommended by friends and family, and so we went with them for our move from Ontario to New Brunswick, even though they were one of the highest quotes we got. We thought we were paying extra to ensure great service and minimal stress on the move. We were wrong.

The night before our move, I was double checking the details on our quote and noticed that they guarantee a confirmation call the day before your move. A call I hadn’t received. That led to a sleepless night, wondering whether anyone was going to show up the next day! I called as soon as their offices opened in the morning and was assured that they were coming that day and would call me back to confirm a time. Again, no call, so we were unprepared when the movers showed up, having expected to have some notice.

A few days later, before my shipment had arrived at my new home, I received an email informing me that they had removed payment from my account. They charged me $750 for shuttle service that I had been quoted for but did not turn out to be necessary. The movers loaded everything directly onto the truck that was coming out here, and I confirmed that with the driver. When I informed them, they said they would “look into it” and then responded that my credit card would be refunded that amount. That was over 3 weeks ago, still no refund. Now I am paying interest on $750 that I never should have been charged in the first place and the accounts manager has stopped responding to my emails.

When my shipment was finally to arrive at the other end, I got a call on the friday saying that it would arrive either tuesday or wednesday the following week, and that they would FOR SURE call on the monday to let me know. Again, no call until late tuesday afternoon to tell me that they weren’t coming until the next day. (Which I had kind of figured out by that point, after a wasted day waiting for them).

Ironically, their salesman had assured us that one of the big differences about AMJ Campbell was that they use their own trucks and movers, they don’t contract it out. The truck and driver that arrived were from Premiere Van Lines, and they were great on both ends. Courteous, organized, they did a great job. Next time I would contact them directly and skip AMJ Campbell altogether.

Move size: 2 Bedroom Home Service cost: $5470

I hired AMJ Campbell movers. The reason I used them is they moved my daughter, who is in the CAF from our home in Waterloo Ontario to Oromocto, New Brunswick and I was impressed with their respect and eagerness to please. When they moved my belongings, they were punctual, professional and respectful of both myself and my belongings. If they were unsure of something they asked me where I'd like it put. They worked diligently and only took one short break in a 7.5 hour move! I would definitely recommend them and if I move again, I would not hesitate to use their services!

Move size: 3 Bedroom Home Service cost: $1500