Ameritex Movers, Inc

This company is anything but “stress move experience”. The crew showed up with a truck way too small and did not speak English. They did not respect our requests to load the truck in a way to protect our itens, and complained about us to their supervisor. Our rugs got to our new house all vender and full of uneven surface, our kitchen items broke, our furniture was severely damaged, and our new house got dents on the walls and baseboards they even damaged our brand new refrigerator that was installed on the same day by another crew. Their supervisor called us due to his crew complaints about us and did not take our side of the story. They did not offer a second trip to pick up the other items that did not fit in the truck that was way too small and not properly loaded to optimize space. They even treated us like their were doing us a favor and were very disrespectful when speaking to us. No refund has ever been offered for all the headaches and damage caused us, regardless of our complaints. Please do yourselves a favor and never hire these guys.

Move size: 4+ Bedroom Home Service cost: $1450

Stress-free move? More like move-free move! We booked them for Sunday and despite three calls confirming our move date, they didn't show up on Sunday. In the morning, when they were 3 hours late, someone in the office assured us they would be there within the 7 hour window we were given. We woke up early to wait around all day without a call that they were going to be late or cancel. After noon nobody even answered at the office. Nobody ever showed up. On Monday they tried to re-schedule and kept lying to us about when they would be there. Eventually they showed up at 4:15pm Monday, 30 hours late. Movers themselves were good, but the customer service could not have been worse.

Move size: 2 Bedroom Home Service cost: $400

The opposite of a stress free move. The movers accidentally knocked our sofa into the wall, leaving a (4"x4") hole in the sheetrock wall. It was a mistake they made - not a big deal in and of itself, but the company's response has been atrocious. It cost me $700 to get the hole fixed, so I filed a claim with Ameritex to get refunded and sent them the receipt. They told me it was not covered by their policy and sent me a check for $100 instead. Very disappointing that they would not cover something that was clearly a mistake on their end. Would never use these guys again. If they accidentally knock into your garage or damage your house in any way you will be responsible for the damages! Would think twice if you are going to use them, if you can afford to cover for their mistakes. I had a small move, so the $700 I had to pay to get the wall fixed nearly doubled the price of my move. They could have kept me as a customer by reimbursing me for their mistake, instead they have lost a customer for life.

Move size: 1 Bedroom Home Service cost: $1000

Have used Ameritex Movers twice. Both times major issues. The first time I moved across the country with all my furniture, cats, plants in a uhaul. I had a scheduled date & time for them to unload my uhaul. They cancelled which caused me to have to get a hotel. It was very challenging b/c of the plants & cats. When they finally did come the entire move only took them 90mins and the team was great. I decided I would use them again for the next move. I requested to have that same team of people, but that did not happen, eventhough they said I would. On 1.17.22 they were scheduled to be there for 2-7pm. I waited all day then at 7:15 they arrived. It was not the same team. When the crew arrived the leader reprimanded me for not having all my things packed. I hired them to move and pack. I had already moved a majority of the boxes myself so I knew this was going to be an easy job. They did not bring the proper tools to pack & instead used my sheets by tying them together & wrapping up my clothing. I had to cut my sheets to get my clothes. There was really not that much stuff. I have no idea what took them so long to get to my new house. They arrived to my new house very late & I noticed I was missing 1 large planter that is 12ft tall. I contacted the company several times & was told the manager would contact me, but no one did. When I went to my old apartment I noticed they never packed up anything in the kitchen. All the doors were wide open. They ransacked my fridge and they threw bottles and cans all over my living room. A/C was blasting and all the lights were on. They didn't finish packing up the kitchen, bathroom, bedroom our 1st patio. I had to rent a uahaul and finish the move myself. When I finally got all the unpacking done I noticed that I was missing several items: a playstation with 2 controllers, 6 games, 3 large paintings. I was charged 943.75 this time & last time only 300. Manager never contacted me. The employees are thiefs. The person I spoke to told me I was supposed to stay and watch their employees and honestly I gladly would have if they starts during the time they had said. I have a child with special needs who needs medication at 8am & 8pm. If they would have told me in advance I could have hired a sitter, but leaving me no other choice I had to leave to take care of my child. Regardless, why have a team of employees who cannot be trusted?

Move size: Studio Service cost: $945

We have used Ameritex Movers three times since moving down to Texas in 2019. The first two times they were great. This last time in February 2022 they were horrible. A crew of four men showed up to move us from a one bedroom apartment to another one bedroom apartment one floor down in the same building. They came and moved us like "bats out of hell" and in the process severely scratched one of our bedroom nightstands. We noticed the damage after they left. We took pictures, researcher the value of the nightstand (bought in NJ from Macy's) and submitted everything along with the requested paper to Ameritex. The claim was denied and no reimbursement of the damage was made. Shame on Ameritex. You had a valued customer who used your service multiple times and you choose to turn and look the other way. A modest monetary credit and an apology would have gone a long way. We will never use your services again. Buyer beware.

Move size: 1 Bedroom Home Service cost: $300

Do not use this company. They attempted to overcharge us for boxes and shrink wrap. We caught them and they admitted the "error" and adjusted the bill. Two of my wife's rings were missing after the move. I can't prove anything but they didn't just disappear. Watch them closely. We hired them to pack as we are elderly, and they just threw everything in boxes willy-nilly. Again, watch them closely. I am not by nature a whiner. This is the first negative review I have written. I will never use them again. Their legal structure is also a problem from a liability and risk standpoint. Their lead mover is not an employee; he's an independent contractor. Further, he hires his own crew who are independent contractors to him. The effect is that Ameritex is doubly insulated against complaints.

Move size: 1 Bedroom Home Service cost: $1000

I don’t know where to start but this experience with Ameritex was truly THE WORST EVER EXPERIENCE I ever had with any company not just a moving company. If I could give it ZERO stars I would, better yet this company and my experience this truly deserves a negative rating. My move was on June 29, 2020 and it is now July 29. I have given this company numerous chances to reach out to me and over the course of the month I have talked to one person and that was earlier this week and that one person didn’t have any solutions and said a manager would call me and he has yet to call me. This left me no choice but to write this review. I will elaborate on this review at a later date but the key points of this TERRIBLE experience is below.

My bullet points

• Takes advantage of costumers: Paid almost 3K but if I did it like I asked it would have been half as much. I left up to the so called “expert” to provide the best way for me to move.

• Did not provide what they said they were going to provide: No wardrobe boxes or tv boxes and had to pay for extra boxes since the wardrobe/tv boxes weren’t provided.

• Workers took a couple of sh!ts at property when told that the complex was out of water for a few hours due to plumbing work. Didn’t find out until next day cleaning the outgoing property

• Workers although were nice and worked hard they took a hour break and I paid for 30 minutes of it.

• Response/Communication was/is god awful after I expressed my concerns.

• Its been over a month and I have yet to talk to management about my experience.

Move size: 3 Bedroom Home Service cost: $3000

Movers stole my daughters Nintendo Switch when they moved her last week.

We've called the company twice, both times they've denied the theft.

We are filing a police report today

I'm trying to give the company the chance to make things right

We want the Switch returned...no questions asked, just return it

Or refund the moving fees to cover the cost of a new Switch.

We have and will continue to leave negative reviews & tell everyone about our experience with this company.

According to the reviews, we are not the only ones the movers are stealing from.

Move size: Studio Service cost: $350