Ameritex Movers, Inc

Don't use!! This company is a rip off. I was told there would be a $600.00 trip fee. Ok. That sounded reasonable to travel from Houston to Austin and bsck to Houston. No!! The $600 fee was only one way. I had to pay $125 an hour for the driver to drive from Austin to Houston and it took him over 4 hours. Me and my husband made it in 3 hours after stopping to get gas and use the restroom. The office people kept telling me that they told me that in the beginning. They did not! Whem I complained, they kept saying 'we told you the $600 trip charge was only one way' which makes no sense at all. A trip charge should be just that..travel time. Then they said if I refuse to pay it would be theft of services. On top of that, they didn't have enough room for all my things and we had to move some things in my husband's truck and those things got rained on. On top of that, the driver showed up at the storage unit in Houston with an extra helper. No winder it took him so long, he was teaveling in Houston during rush hour traffic to go pick up another person. Do not use. Worst office people ever. Will not work with you at all. I'm contacting an attorney.

Move size: 1 Bedroom Home Service cost: $1735

TLDR; Worst service ever - DO NOT USE!! "Professional movers" are really just teenagers; was promised wardrobe boxes, but didn't get them, when I called main company to complain they wouldn't work with me, promised me a $50 refund, which I never got.

I hired them to move my family (husband, me, and newborn son) from our 2 bedroom apartment into our new house (Pasadena to La Porte, roughly 8 miles) since I was only 4 weeks post-c-section. One of the best selling points on their website and when I spoke to them to book my appointment was the wardrobe boxes for the hanging clothes.
Fast-forward to moving day: the "professional movers" that showed up were 2 - 18-year-old boys and a mid-20s guy. They proceed to load all the heavy furniture first (couch, bookcases, bed, TV stand, etc.), no problem..the 2 boys kept picking up random objects and playing with them though (I had an over-the-door pull up bar they spent a good 5 minutes playing with instead of moving my stuff).
So they've got all the big stuff loaded, and they're loading the boxes, and I asked them about the wardrobe boxes..they said they didn't have any. So now I'm really mad, because we didn't pack up any of the hanging clothes, specifically because I was guaranteed wardrobe boxes. And I've got my 60 y.o. mother and my 4-week-old son with me and now no way to move all these clothes.
So I call the main number while we're on our way to the new house, because again, the guys loading my stuff have said there are no wardrobe boxes and they've loaded up everything else and insist on leaving to go unload at the house. The lady who answered said they had wardrobe boxes on the truck, and they're supposed to load that first..well that's not what the guys told me, they said they didn't have wardrobe boxes. She insists they're on the truck, and says because they were on the truck, it was somehow MY responsibility to ensure they got used!?!?! So we go back and forth for awhile, I'm telling her the guys lied to me and refused to use the wardrobe boxes, she's telling me they had them and they should have used them..blah, blah, blah. In the end, she said there was nothing they could do, so I asked to speak to her manager. Manager gives me the same BS runaround..so now I've been lied to and cheated, and my 60-year-old mother had to load all our clothes into my car and her car, and drive them to the new house.
I called again once the baby was settled and spoke to another manager who said they could give me a $50 refund..on an over $450 service!! I never did get that check and when I called to ask about it they said they never promised me any portion of a refund.
Worst company ever. Never use. Horrible service.

Move size: 2 Bedroom Home Service cost: $600

These guys kicked butt. Alex and Ron arrived right on time and hustled for 8 hours moving us from an apartment to a condo, plus two trips to a storage facility. Our complicated move included an upright piano, that I witnessed these gentlemen pick up and carry like it was weightless. They took care with furniture placement and every detail. I feel lile I really lucked out finding them, and am hiring them again next weekend for a goodwill and dump run. They are full service. Best of all, extremely competitive rates. Do not hesitate go with Ameritex, truly professional.

Move size: 2 Bedroom Home Service cost: $2850

They helped me move into 5th floor walk up apt, after several moving companies turned me down. Form beginning to end they were very punctual and well communicative giving me regular updates throughout the day about their exact arrival time (which was within the window they gave me). They were also very nice and a pleasure to work with throughout the whole process, not to mention quick! Price was the best of all the companies I spoke to.

I will definitely be calling them again for my next move, and highly recommend them to all my friends and family!

Thank you guys!

Move size: 2 Bedroom Home Service cost: $750

After talking to too many none sense moving companies, I finally talked to someone from Ameritex and I could immediately tell that this company is serious and professional.

After a reasonable quote, we have decided to work together.

From there, the company sent the documents for me and the landlord, all was clear and set up.

The day of the move, 2 very nice and pro guys arrived and ready to move my stuff. They were super careful with the breakables, very organized and fast.

The movers had quite of a drive and moved all back in the new place, rebuild the bed frame and all was smooth and perfect.

The price and the professionalism of the company is a go-to.

I highly recommend them.

Great job guys!

Move size: 1 Bedroom Home Service cost: $880

“Stress free move” this has been the worst most stressful move to date . The move is scheduled for 2-5 pm .they call at 9:30 to say they are on their way . I call the office stressed out cause they can’t come early cause I don’t have the elevator reserved till 2-5 as clearly stated when I made the reservation . Ok so then they agree on 1 pm and I say ok again on the unload part we don’t have the elevator till 2-5. They text that they are coming at 12:30 pm again to early . I tell them they have to wait till 1 . Takes 20 minutes to load and now we are super early and have to wait for the dock off the clock. It’s 2 they get it unloaded and I go to pay of which I already paid a $50 deposit on . They charge me the 2 hour minimum of $250 . Well they refused to apply my $50 deposit and told me that was a trip & truck fee. Total deception calling it a deposit .

I will never we recommend them or use them ever again. So I paid $300 for 45 minutes of a move . Stay away unless you want to get ripped off.

Move size: 1 Bedroom Home Service cost: $300

The crew worked hard but broke a leg on the couch, several rips in a leather king headboard, broke the kid's dinosaur lamp, scratched two drawers on the jewelry armoire and broke one of the legs, destroyed our fireplace/entertainment

center ( had to be trashed-gouged and fell apart beyond repair, chipped the corners on two bedside stands, and several gouges in the two coat racks. Yes we had their insurance but it does not cover any fiberboard parts of furniture with some fiberboard parts. They pay by the pound for the other things. So we got $240. for all the damages. Not enough to replace anything but the lamp with some left over.

The part about the fiberboard parts is in the tiniest of print that I couldn't read when I signed because I didn't have my glasses. (I am a senior) . The insurance process is difficult -

they want pictures, receipts, weight and dimensions of all the items, They do not pay replacement value. They will only accept a written letter - no phone calls or emails. Pictures must be clear.Took several weeks. Price was 50% over the estimate and had to be continued the next evening as their truck was too small.

Move size: Partial Move Service cost: $1850

This was the most worst and stressful moving company there is. They gave me a window time 8-3 and said don’t worry, we will call you with a shorter window the day before your move. They called me the day before my move was scheduled. They gave me a shorter window 8am-11am. Everything seemed fine until the actual day of the move. The day of the move 10:13am came I was worried, so I called 3 times no answer I called again, They advised me that the arrival time will be 50 minutes. (That was past my window time)

I really needed to move this day and obviously I could not go with another moving company at the time. 50 minutes passed by. I received a text that said your driver will arrive in 62 minutes (yes this was after the 50 minutes) the actual arrival time was 2:36pm (absolute worst)

Yes 2:36pm. So now let’s get into the Move: They knocked my thermostat off the wall so hard, it fell downstairs. I asked what happened and they stated they didn’t know, no one knew. They end up dropping my dryer outside in my driveway on the ground from the truck. I ask what happened, they didn’t know. When it happened they looked around to see if anyone was looking. I have ring video and he captured the whole thing. I tried to report it soon as it happened ( of course there was no answer) before they arrived they told me that they do not unplug or plug any appliances. So when the dryer fell They asked if I wanted to have them plug it to see if it work. We are already on a time schedule for them to unwrap the dryer bring it all the way back in the house and plug it up imagine the time. Then I advised them I was told that you didn’t even plug up any appliances. They just looked at me. I told them to put it in the truck I will be making a report to their boss. Now on to the location, I confirmed they had the correct address, they asked did I want to follow them or they follow me. I said I will follow them. I started following them, they were going the wrong way (kept adding time) I had to get in front of them and tell them to follow me instead. Then after unloading everything to the storage, I called their boss again to report the dropped dryer. They said I need to take photos of the damaged ( remind you the washer & dryer was the first thing to be placed in the storage) I said I have the entire video when it was dropped. They wanted pictures. I’m getting my house built I didn’t plan on taking anything out the storage for 6 months. Long story short The moving company name was stress free Movers this has been the worst and stressful move ever, needless to say I will never use them again from my move to the new house they will not be getting my service. The cost was over 1000$. I ordered 3 men and a truck. The completion time was around 11:40 PM. So 2:36 PM till 11:40 PM (9hours) I had something planned this day, since I was told the window was 8-11a. They showed up 3hrs later. All they had to move was to 2 Bedroom sets,1 living room set, washer and dryer, 1 treadmill and boxes.

Move size: 3 Bedroom Home Service cost: $1125