Americas Choice Moving and Storage

We initially liked the appeal of this company but don't be fooled by the pretty prices and customer service. We were moving for the military and were estimated at 1600 to move cross country but less than 24 hours before our items were delivered we were informed that there was an overload fee costing 1800 and if we did not pay this price our items would not be delivered until it was paid. Unfortunately, needing all of our stuff was a priority(uniforms, computers, etc)so we paid, informing the company that we would be making a formal complaint. They(the manager) said they would keep in touch and have failed to do so. And anytime we try to reach out for our issue we are devoid of any responses. We have filed with the Better Business Bureau and Americas choice has FAILED to respond to the BBB and their multiple efforts to get in contact. All of this is on top of the damaged goods we received at an estimated $500 worth of damages. AVOID this company at all costs. Original Sales rep: Lisa Wagner, Manager: Dave (didnt get last name.).

Service cost: $3600

 
Where do I begin with this horrible experience we had with America’s Choice Moving & Storage?  So many things went horribly wrong and we were treated so incredibly bad by their “customer service” staff that I feel like bullet points of the incidents best lays it out for future customers.  PLEASE READ THIS BEFORE EVEN THINKING ABOUT UTILIZING THIS COMPANY FOR YOUR MOVING NEEDS, NO MATTER HOW GOOD THAT QUOTE MIGHT BE!
 
 
 
1.      First off, the quote they gave us was just shy of $1500, and even though I gave an accurate inventory of our items ended up being over $2100 on the day they came to pick up the items.  They charge a different, much higher, rate per cubic foot for each cubic foot you go over what they quote you for and they have no reason to quote you accurately as they only benefit from your ignorance to this practice…something you don’t discover until they have already packed ALL of your items on their truck!
 
2.      They gave us a time window that they would be picking up our goods…and changed that time not once but twice and then called that day an hour before they were supposed to be there and moved it back two more hours once again.
 
3.      I was starting a new job on the east coast and so my husband and my 4 month old daughter and I were driving cross-country and were to arrive a week before my new job began.  Due to this, I STRESSED many, many times that we needed our stuff delivered before July 7th and were assured SEVERAL times by the customer service rep that this was definitely possible even in spite of the July 4th holiday.  I even asked the head mover on the day they picked our stuff up  if this was still possible and he confirmed they would definitely “get it as close to the 1st” as possible and stated it shouldn’t be a problem.  WRONG! 
 
 
 
Let me say this – THEY HAVE NO INTENTION OF DELIVERING YOUR ITEMS ANYTIME BEFORE 21 DAYS FROM THE DATE YOU ASK THEM TO DELIVER IT!!  The contract in the fine print even states this and regardless of the reps telling you otherwise to bait you into using their services, this will NOT happen.  Exactly 21 days after July 1st, we got our stuff…this was actually a month from the day they picked up our items!  Besides the few items we managed to cram into our car, our entire bulk of personal belongings were with the movers for a month….this included necessary items needed for a FOUR MONTH OLD, like formula, clothes, diapers!  We had to spend more money out of pocket in order to buy these items while we waited and waited and waited for delivery while sitting on the floor of an empty apartment and sleeping on an air mattress.  Also, I had to begin a new job with only two business outfits since I had not intended on living a whole month without any of my clothes….my husband and I had only packed enough clothes for a week!! 
 
 
 
4.      The “customer service” is nothing more than two women with chips on their shoulder who will either a.) argue with you when you tell them that you need to know where your stuff is and when it might be delivered or b.) keep giving you the runaround about reaching out to “dispatch” and calling you back with an update…and then NEVER calling.  Not once did they call me back…I had to call every day for a week to even find out that the truck had left the warehouse in CA to even begin driving to us in Tennessee!!  When I explained how distraught I was because my daughter was without items she needed, the response I got was excuses about how they had their truck break down and how I needed to “see both sides of this”!! 
 
5.      They will sell your items to another moving company and not tell you!  Yes, apparently once that truck crosses the California state line, they wash their hands of it and can’t give you any updates because they’ve SOLD YOUR GOODS TO SOMEONE ELSE and have no idea where it’s at…nor do they care!  We did not learn this until our items finally arrived and my husband met the movers who were with a different company altogether, were semi-professional and definitely were not treating our items the way they should have been treated for the money we paid.
 
6.      They will try and charge you for things you never agreed to – my husband happened to notice on the final invoice that the movers wanted him to sign when he paid the final amount that it was $50 more than we agreed to and signed on the initial contract.  Luckily, my husband had our copy of the invoice we signed a month ago with the amount we still owed.  The copy that they had with them had our amount scratched out and another total that was $50 higher.
 
7.      If you live in an apartment complex and have flights of stairs, WATCH OUT!  YOU WILL BE CHARGED FOR EVERY STEP THEY HAVE TO TAKE AND IF THEY CAN’T GET AN 18 WHEELER ONTO YOUR PROPERTY, THEY’LL CHARGE YOU $259 TO BOOK A UHAUL AND BRING YOUR GOODS IN THAT!  My husband ended up renting a U-Haul which cost $85 and met them at another drop-off location they were at and then had them load the items into that truck and we ended up unloading our items ourselves in order to avoid this ridiculous cost.
 
8.      MANY OF OUR ITEMS WERE DAMAGED, COMPLETELY BROKEN OR WORSE, MISSING!  My husband and I have moved a lot, so we know how to pack boxes to avoid damage or loss and when we saw our boxes on that truck when it arrived, it looked as if they had run over the boxes with the truck several times!  On top of that, one of the movers decided to use a kitchen island we own to stand on top of in order to grab some more boxes!  Are you kidding me?!  And the kicker came today as we were unpacking our items to find out that irreplaceable baseball memorabilia (AUTOGRAPHED!) was missing! I called the company once again and was just given a number to call to file a claim and then hung up on!
 
 
 
This has been the absolute worst experience of our lives with a business and is especially horrifying when you consider that they are being tasked with making sure your personal household items, many which are much cherished and possibly even irreplaceable, travel safely from point A to point B.  Some might say they aren’t just moving items but they are moving people’s lives and cherished memories.  I know I can’t get back that irreplaceable baseball cap signed by players who aren’t even on the team anymore!  We also can’t get back all the time, money and energy wasted waiting for our goods to arrive as promised.  What we can do is warn every mover out there who is even thinking about doing business with this company to think again.  Honestly, they shouldn’t even be allowed to call themselves a business after the experience we had…and we’re not alone, just look at the other reviews out there…something we wished we would have done more carefully before contracting these inept “movers” to handle our most cherished possessions. 
 
 
 
 
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Service cost: $2100

Very unprofessional. I had the worst experience with these guys. I honestly can't think of anything else that could have gone wrong that didn't. Everything seemed fine until the day of my move. They said to be ready at 9am and I ended up sitting with my pregnant fiance and my caged cat and dog for TWELVE AND A HALF HOURS. I called my foreman, Eric, every hour looking for updates and he kept telling me "we're leaving right now". Even at 9pm I was told "we're right out front" and I didn't see a soul for 30 minutes. These guys lied to me every step of the way, including a not-so-accurate estimate of my moving costs- which ended up being a third more than what I was quoted. It rained that whole weekend and the moving crew had no tarps to cover my stuff and no shoe protectors to protect my carpet. I begged them to cover the carpet and they used furniture pads on a small area, then proceeded to cover my furniture with the pads they just tracked mud onto.
Then when my stuff arrived 2.5 weeks later every single piece of furniture was damaged and I had 7 missing boxes. Then they tried to send us someone else's stuff, but we made them open the boxes and send us photos to prove it was correct. My office chair is missing a wheel, my nightstand has a gash in the face, my couch's cushions smell like motor oil, my bookshelf has a large chunk taken out of the front, my metal & glass end table was literally SQUASHED, and a few things I was told "just didn't survive the move". A month and a half after my move I finally received the last of my belongings, completely damaged and delivered by a rude truck driver. Cross country moves suck, and these guys did nothing but make it worse. I really can't say it enough..AVOID AMERICA'S CHOICE MOVING.

Service cost: $1250

If you hire them they will charge you double the quote amount and they will take their sweet time delivering your stuff.  Pick this company if you like overpaying by hundreds and hundreds of dollars and sleeping on an air mattress in your own home for a month.  And don't expect any help on the phone.   The people in the office have no clue what the delivery trucks are doing.  They are pulling delivery estimates out of the air.  And if you call to complain then expect to get cussed out by their "customer service".

Service cost: $2700

I wanted to wait until I received my delivery before I wrote my review, and I can't express how thankful and grateful I am for everyone in America's choice. Amy my representative went through everything in detail with me, and I drove her crazy with questions every day probably every hour! She went through my inventory with me in detail explained any possible extra charges since I was so skeptical hearing about moving companies that quote you one thing and bump up the price when the movers arrive. She gave me an exact price for what I have and I did end up adding some more boxes last minute which I paid for since it wasn't on the original estimate. It was a difference of maybe $50 or $60. Amy had me sign the contract and send it back so everything we talked about was in the contract I really felt there was nothing I was unaware of. She included packing my flat screen TV what's the guys did an amazing job it arrived in the exact same condition. Eric and his crew were very friendly and helpful, they disassembled my bed and dining table very carefully and the crew on delivery put it all back together.
The guys on delivery were also great, I actually ordered a new chandelier that arrive the day before they got there and they were kind enough to put it up for me which was really sweet of them since they didn't have to! delivery was about a week and a half which is exactly what Amy estimated. I really was a nervous wreck and everyone at America's choice made it an easier and better transition for me. Thank you guys and I will be recommending you all :).

Service cost: $2300

It was a nightmare from the moment the contract was signed . No one would return a call , they charged us 2000 over the price on our contract with a note on our contract that said the price would not exceed the price agreed on. They put our things in two trucks and they were delivered three days apart ?! When the second truck finally Arrived they sent one man to unload so we had to help them. Ridiculous was the whole experience so run run run do not use these guys!! I'm still waiting in a return call. Damage to lots of my things as well, just can't believe people treat others like this .

Service cost: $5963

Very bad experience with this company. Amy was very nice on the phone during the initial stage of the process. Once the contract was signed, the movers came out, said the original estimate of $1,045.00 would now be $2,430.00. And could be more but we wouldn't know until they delivered the furniture. Asked for delivery date which we provided them to be 2/6/16. They delivered on 2/14/16, five hours later than they told us the night before. This company doesn't communicate, holds you hostage with their demands, and should be avoided at all costs.

Service cost: $2430

This is our first time using a moving company. We were very trusting and that was our mistake. Our furnishings were placed in storage during our relocation from Calif to north Carolina, until such time as we were able to purchase a home in NC. We'd been told originally that when we were able to schedule delivery to our new home, it would be a matter of 2-3 days before it was scheduled. Wrong. It took ten days before they were even able to schedule our move, when then took another week. Items we'd packed, and which were inventoried, were then missing from our delivered load. Calls of complaint netted us nothing, after going through the paperwork we could total thousands of dollars in lost items. After going through the claims process, $104.98 was offered us. After accepting this offer, reluctantly, and having the paperwork notarized and returned to the claims management company, seven weeks have passed and still no reimbursement. Calls to America's choice moving are useless, staff is not only unsympathetic, but unprofessional as well. Calls are not returned, as promised. Buyer beware!

Service cost: $6000