American Movers Direct LLC

Hello Debbie,
We will address each issue separately so your getting the same answer as what was given to you by customer support. We will also list all contact emails for my moving reviews to review.
Unfortunately, you have Outlook you could have of course messaged us back and we would of told you through email how to correct the problem with why you cannot send an email to your carrier. However, This is not the case we always want to hear feedback from clients, except the way you feel about something isn't facts. You use Outlook for your email and that is blocking you from sending or receiving emails from this address until you add them to you email contacts and approve them. We did not lie to you we told you all of the necessary steps to take to file the claim we also gave you the carrier's contact and insurance information directly to their provider with the proper contact for both the Bond and Insurance. You would need to speak directly with them. The insurance and bond information also confirmed they are active with insurance and you are just not able to send any emails to them because of the outlook email. We also had issues sending you emails from the first time Tiffany spoke to you. No one lied, no on "roped you into anything". Every single email you have sent customer service has been promptly responded to with accurate information. We are not the company that transported the items meaning we cannot file claims on your behalf it needs to be done with you and your carrier. At the time of signing your estimate, you also signed a bill of lading that had the direct carrier assigned to your job listed on your BOL. You had that information on the first day you scheduled your move with us.
Standard delivery spreads are listed in your email however the driver by law has up to 31 business days as stated in both the estimates given by us and your contracted carrier to deliver. Obviously, there are many different factors to deliver as far as the distance your going, the amount your move, the dates you selected, and the driver's job's before and after your pickup. This is why we can only give ranges in no way shape or form was any exact date for delivery guaranteed. At no point are you forced to sign any estimate? We went based on the original inventory list you did with Tiffany. You then get another chance to before loading update that list before the movers arrive. You then sent pictures of boxes needing to be added. Those items were added to your inventory already exceeding the space originally reserved. We had to remove the driver assigned and assign you an entirely new crew to accommodate the size of the shipment. When the movers arrived they did a walk-through with you and listed the condition of each item prior to loading the truck and again you added additional items. You agreed to those charges and signed paperwork never disputing what price the movers gave you. We are your broker even stated in your estimate if for any reason the shipment price increases please contact our office immediately and we can review the price difference to ensure it was correct. You signed the drivers loaded and we did not hear anything from you until July 4th. We then again explained delivery time frames and windows for drop off. I think it's extremely racist in 2023 to say your driver spoke Spanish because you were able to contact the broker if you truly did not understand. Moving is not an easy job for anyone and sometimes we are short on crews I can still insure all of the movers that come to your home are able to be bonded and insured under the US DOT. Below I will show that not only did everyone here assist and respond to all your requests and needs but we did it with the upmost respect to you. Unfortunately, it was no reciprocated. So as you said we "had your money" as you said yet emailed and responded to you this entire time up to today!
Thanks,
American Mover Direct Support
Below is email correspondence:
Hello,Thank you so much for your explanation and for your reply. Respectfully Debbie Maslane
Hello Debbie,
It is the last week of the month and we are having a higher volume of calls and non-emergency requests are being handled through email. We would need you to contact the moving company’s insurance and have them work on claims with you direct as we are your broker and did not transport the goods, our valuation will not cover this. You would need to speak directly with the insurance company. Below is a list of contact for everything you will need. We have a total of 475 pickups before the 1st of Aug. and I have 3 people in office this is why we have an answering service so that we can asset everyone who needs something however we cannot call to discuss anything about the claims with you. We have backlisted your carrier from picking up any further jobs from this brokerage and dismissed them from the carrier list.
We did test all of this information and all is accurate and working. We also suggest you filing a claim with the US DOT FMCSA and explain your situation and file a direct complaint against them. I will also include that number for you.
Business Contact – Customer Service:
(877)668-3323
832-500-8921
Email: transtusamovers@gmail.com
FMCSA –
https://ai.fmcsa.dot.gov/hhg/SearchDetails.asp?ads=&id=29966079&id2=31681839&f=CNS%3D1%26CN%3D%26search%3D1%26DOT%3D3945305%26MC%3D%26Submit%3DSearch Their website is operating maybe it was a server error I just went to it:
https://www.transtusamovers.com/
Active Insurance is : Prime Insurance Company
Attn: MEGAN JOHNSON/CUSTOMER SERVICE
Address: 8722 S. HARRISON ST.
SANDY, UT US 84070
Telephone: (800) 257 - 5590
Fax: (877) 452 – 6909
Pennsylvania Assoc. Inc. Cargo insurance:
Attn: ANGIE MARRARA, COMMERCIAL AUTO UNDERWRITING
Address: 380 SENTURY PARKWAY., P.O. BOX 3031
BLUE BELL, PA US 19422
Telephone: (610) 397 - 5000 Here’s the BBB:https://www.bbb.org/us/ca/reseda/profile/moving-and-storage-companies/transt-usa-movers-inc-1216-1000011043
From: Debbie Maslane
Date: Tuesday, July 25, 2023 at 12:23 PM
To: American Support Subject: Re: Nobody answers email is invalid
Hello, I understand delays and some breakage but can you please help me? I’m reaching out and you aren’t responding. I wasn’t rude, to your movers or to you, . Your movers even came back stoned. They left and were gone for over 3. 1/2 hours. They reeked so bad but we said nothing. My teenage boys noticed how bad they smelled.
Anyway, I’ve reached out for help but I have no response. What if it were your sister who moved across the country to teach? Your sister who just survived brain surgery and has a family to support? I posted a review. Everything was the truth. Please have a heart and respond. Respectfully Debbie Maslane
On Mon, Jul 24, 2023 at 6:14 PM Debbie Maslane wrote:
Yes, I did. Mailbox full, other is in Spanish which I speak fluently, customer service no answer left another voicemail. No response.
On Mon, Jul 24, 2023 at 3:40 PM American Support wrote:
Have you tried to call the 747 number I sent you in the previous email?
On Mon, Jul 24, 2023 at 10:24 AM Debbie Maslane wrote:
On Tue, Jul 11, 2023 at 10:09 AM American Support wrote:
July 11th
Hello Debbie,
Your items were picked up the day before the 4th of July. Excluding weekends and bank holidays. Your delivery spread is in the estimate based on the distance. It looks like you didn’t fil a semi-tractor trailer. Your items with be consolidated with other families on the same route to AZ. You have been in transit assuming they left last Wed. for only 5 days.
You should be in the ideal range of early next week. We have reached out to the movers directly to see if we can get a better time frame. The driver will call 1-2 days prior to delivery because they have a time frame by that point. Traffic, weather, pickups run over deliveries run over. So, this is why we don’t get time frames until 1 days before pickup for loading and 1-2 days before the delivery. We will reach out to your crew for an update personally reaching out will also be the fastest way. You can text your driver as they are on the road driving and unable to answer calls while driving company policy.
747-266-8115
Thanks,
Carley
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Dear Joe Michelson,
Thank you for sharing your feedback about your recent move with American Movers Direct LLC. We apologize for the inconveniences you experienced during the process.
Regarding the labeling of boxes, we understand the importance of proper organization, and we'll take this matter into consideration to improve our packing procedures. However, local moves do not require labels its not crossing state lines like out of state cross country moves.
Regarding the damage to your wood floors and wall, we deeply regret any mishaps that occurred during the move. We assure you that we will investigate this issue and take necessary steps to prevent such incidents in the future.
Regarding the treadmill, we apologize for the inconvenience caused. Our crew can disassemble standard household goods, but gym equipment falls outside that category. We'll make sure to communicate this more clearly in the future.
As for the scheduling and overworked crew, we acknowledge the challenges of peak moving season and the scarcity of available labor in certain industries. Nonetheless, we will strive to ensure better time management and staffing to avoid such delays.
The moving crew in on season does work extremely hard to ensure all the moves scheduled are serviced. In moving season due to lack of people wanting to work at all epically doing manual labor is a hard industry to hire workers for. Labor that involves working outside or construction transportation are scarce and unfortunately that is how it is in American not just this crew.
Regarding the quote, you received a binding estimate based on the article list of items and services you requested like packing. we apologize for any discrepancies, and we'll ensure clearer communication about additional charges for cubic feet in the future.
Once again, we apologize for any dissatisfaction you experienced. We value your feedback and will use it to improve our services going forward. If you have any further concerns, please don't hesitate to contact us directly.

Best regards,
American Movers Direct
LLC ..read more