American Movers and Storage LLC

I set up a move with Jeff from American Movers and Storage and explained to him that our house was for sale and we did NOT have a moving date scheduled at this point. I did explain that we were hoping to be out of there around May, but to not put down a moving date. One day I was sitting in my office and saw an unmarked white moving truck pull into our driveway. I walked outside to see if they had the wrong address, and they did not. I explained to them that we were not moving as they could see our house was still for sale and there must have been a mix up within the company. They called the company while I was on the driveway and then I received a call from one of the ladies in the office named Rachel. She said that these gentleman just drove 800 miles out of their way to pick us up. I explained that we never set up a moving date and as she looked at her notes, she saw that it was the moving company's mistake and she apologized. I felt horrible for the 3 gentleman that drove that far, however it was not our fault. A couple months later, again I was sitting in my office and saw the same truck and gentleman pull up again and I was astounded. I walked outside and explained to them that I spoke with the company and explained that we were not moving yet and I would call them when we were and they screwed up again. This time the gentleman drove 250 miles out of their way. They called the company again and I am not sure what was said as I was leaving for a meeting. Then one of the ladies in the office called me within the last month or so and asked if I had sold our house yet and ready to move and I said no, it was still for sale. These horrible mistakes have happened twice, and I don't have any trust with this company and my valuables. When I spoke with Jill, I got quite frustrated. The fact that they have zero notes in my account stating that these gentleman have come to my house twice, when in fact the movers spoke with one of the ladies in the company twice from the mistakes. I find it truly disheartening that their company has failed to take the appropriate measures on this situation and documenting all conversations. Also, I did take a full account of everything in our house when setting up the move with Jeff, and the truck that arrived would in no way fit everything we have, and they stated they also had another family to pick up after ours. The truck that pulled up was no bigger than 26 feet, which our stuff would not fit in. If it did, I would have rented a U-Haul truck and driven ourselves. The reason we hired a moving company is that we needed a bigger truck than 26 feet and this would not have sufficed.Also when setting up the move with Jeff, I was told that this was not a 3rd party company, which apparently it is, and I was lied to from the beginning. I also don't appreciate their tone when speaking with me as I am the customer. They have consistently lied and when trying to call them today to find out if my email has been reviewed to get a refund, the number no longer exists. I did some digging and they changed their name yet again to Atlas moving and storage. When trying to leave a voicemail on all different lines, it states all voicemail's are full. I cannot even reach them to get a refund, so I will be filing complaints with everyone I can. They have done nothing but lie to me from day one.

Move size: 3 Bedroom Home Service cost: $5500

This company is a joke. They lie about everything.

They present a beautiful story of of owning moving trucks, having white glove service to come and move your stuff, this is until reality hits on moving day.

All the sudden you need a cashiers check for a different company, ours showed up in a rental box truck with a completely different company. So on moving day, you are supposed to resign contracts and go into agreement with this new company.

New company held our stuff for 2 weeks until delivery, lots of things broken and still fighting to get the insurance payment from the new company.

These people are brokers and don't care about [EDIT] after you sign their contract. STAY AWAY!!

Move size: 3 Bedroom Home Service cost: $3500

See the BBB of Georgia website, search for American Movers and Storage of Macon Georgia. They have 3 alerts about their poor customer service and questionable business practices.

They will have great customer service and go out of their way to get your deposit and set up a move. They will say anything and then when another moving company comes to pick up your stuff they will not honor the moving contract and charge your more, hold on to your stuff for up to a month, and keep asking for money. You might pay double for the move and possibly have stuff missing or damaged. The insurance will pay 6 dollars per pound. So if they destroy your 10 pound flat screen TV you will get 60 bucks.

We used them and it was a complete disaster. The moving company who picked us up wanted $600 more dollars, and when we refused to pay they drove off leaving us stranded without movers. I actually was relieved when they drove off because after 3 hours of trying to get them to honor the contract we felt like we dodged a bullet. Their 24 hour customer service line does not exist.

You have been warned.

Move size: 3 Bedroom Home Service cost: $3400

Hey there, as everyone has said, this company makes money on scamming people out of their deposit. They claim to not be a broker on their website, but clearly are. They have changed their name to America Moving, LLC and have 30+ federal complaints against them. They sold our contract to another company who lost and damaged items. Our quote from American Movers was 8k and we were forced to pay 19k from the other company who showed up for the move and was holding our items and are out $1600 deposit to American Movers. On top of all of this, American Movers (or American Moving) is likely not even licensed to do business in your state, a violation of Federal and State Law. Please consider joining the class action lawsuit in progress by contacting me on this website.

Move size: 4 Bedroom Home Service cost: $20000

I submitted a quote request on a site for finding movers. American Movers & Storage in Macon, GA, was one of the companies that responded. The owner, Joseph Harris, called me while pretending to answer the phone, which I thought was odd at the time, but I thought that maybe a script on the website had called us both.

When I explained that I was trying to move my potentially dangerous ex's things to his mom in Florida, Harris offered an estimate price that I agreed to, and I paid a deposit of $748 over the phone. The estimate was sent via a link in an email. That link no longer works. Here is the URL: http://fox.hellomoving.com/wc.dll?mpest~FriendlyIn~PQFJ123584~4697~138708293

The owner said that his company owns their trucks and that someone would contact me to finalize a pickup date within the March 26 - April 3, 2019, timeframe.

I never heard from them again. I wasn't sent a receipt or copy of the estimate. I was never called or emailed again, or visited. I have tried calling and emailing with no response.

After the 3rd passed, I filed a dispute with Chase, the servicer of the credit card I used for the deposit. Chase sided with these scammers after they told them that a driver had come to my house "within the 48 hour window" and been turned away.

I have security cameras that can show that nobody had arrived or been sent away, but Chase will not accept those or photos or call logs or (lack of) emails as evidence. I have two roommates who can confirm that they never saw or interacted with anyone from this company. There are also many online reviews & reports by other people who were scammed, which I unfortunately saw after the fact.

I am out $748 and still have my potentially dangerous ex's things in my possession. I am submitting reports to every agency that I can think of.

So far, I've done:

The Federal Motor Carrier Safety Administration
https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint

The Georgia Department of Public Safety: http://www.gamccd.net/HouseholdGoods.aspx

The FBI Cyber Crimes Division:
https://complaint.ic3.gov/default.aspx?#

The Federal Trade Commission:
https://www.ftccomplaintassistant.gov

The BBB of Central Georgia:
https://centralgeorgia.app.bbb.org/complaint/new/97097?bbbID=0743

I will also be submitting a report at my local police department.

Move size: Partial Move Service cost: $1849