American Home Relocation

I unknowingly hired a moving broker-Flash Van Lines, LLC (also horrible company). They hired AHR to move our belongings from MO to TX. Upon arrival, we were told our things, which ended up being less than the quoted inventory, wouldn't fit on the truck so they only ended up taking 2/3 of our things. We paid half the amount left when they picked up, and three weeks later, still no ETA for our things. We keep getting told that dispatch never updated our payment at pickup so our things are still in a warehouse and haven't even been shipped. Customer service assured me this would be fixed. But today I receive an invoice stating what we owe and the amount at pickup wasn't updated so we have no idea when we will receive our belongings. They are currently holding our belongings despite being sent proof of the bill of lading that we have paid.

Move size: 1 Bedroom Home Service cost: $1896

THIS COMPANY IS A LESSON IN SCAM ARTISTS WHO WANT YOUR MONEY BUT DON'T WANT TO HAVE TO DO ANY OF THE ACTUAL WORK THEY ARE BEING PAID FOR.

I have been trying to get hold of someone at this company to figure out where my items are. I was told they had 2-7 business days from pickup to deliver my items and they never showed up even though I scheduled them for November 6. They said that I never paid them, but I did and it did not clear their system and I did not receive any call back to fix the issue. And because they do not have a record of payment from me until November 8 (the day I called them to find out where they have my items and discovered this payment issue) they have 35 business days to deliver my items. There is a good chance that I will not get my items until December 27, because at this rate I am unable to give them the benefit of the doubt and think that they will deliver any time sooner than they absolutely have to before they are able to be sued.

I was also told initially that they would hold my items on the truck rather than store them because it was only for one week, and found out today that my items were moved off of the truck and into their warehouse in Chicago. So not only are my things not where I was promised they would be, but I have to wait for them to have a truck available to drive from Chicago to Nashville which is going to be longer in the dispatch time.

I have worked with Brittany, Tara, and Monique trying to get this figured out. Brittany was the diamond in the rough in that customer service department. Tara no-holds-barred yelled at me on the phone and then hung up on me. Monique was no help, would not let me finish a sentence, and told me that I needed to "quit running my mouth".

I tried to figure out who the General Manager was over there, and was finally (after about five minutes) told that his name was Eli. I asked for Eli's phone number, and was told that he does not have one but I could call customer service and they can transfer me to him. Which means he has a phone number but they won't give it to me. Okay fine, instead I then I asked if I could have his email address and was denied that as well. I asked for a last name so I can try contacting this individual on my own, and was almost told that he didn't have one of those either but Monique caught herself and just told me that they do not give out last names.

So now my life is in their warehouse three states away, I am unable to live in my apartment because of it, and I have no idea when I will be getting my items.

I will be reporting this to the BBB, and will work every day to find my items and get them delivered.

Move size: 1 Bedroom Home Service cost: $5000

This is worst Moving company I have ever seen before. They really take sub contracts and give sub contracts with others. and no responses after pick up and get money. Initial quote never matches with what you end up paying. No customer respect. I suggest not to prefer this company, instead take any other company even price is more or less. Literally they take months to deliver by missing some of your stuff or they s**d your stuff. they take money and play with you.

Dispatch people or Pickup will come in the night by giving less than 2 hours notice. if you are not at home, it will be penalty for you again. No transparency, No customer respect, No guaranty on customer goods. no clean. Not worthy.

Given 1 rating as no option to give 0.

Move size: 1 Bedroom Home Service cost: $2300