Ally Vanlines

Back in June of 2013. (company hopefully has been shut down by now.)
Wife moving her father with early stages Alzheimer from Mississippi to Texas. Ally took her 600 dollars deposit over the phone pressuring her to lock in price. Had difficult time contacting the company after they got the deposit. We knew something was wrong when we could not get them to answer the phones. But then the day before the move they called my wife only to try and get a larger deposit as costs tripled. They wanted us to have cash on hand to pay driver before he would start loading. Could not give us a date furniture would be delivered. Added cost for boxes, packing materials. Added cost to unload at destination. Cost just kelp going up above quoted price without an end insight. I had worked for a moving company when I was in my 20s and knew some of the stuff they were saying and adding in was not the way it's handled with a reputable company. So we cancelled the move and rented a Uhaul. Wife and I in our 50s loaded everything and drove to Texas. We even told them the reason for the move. An during a very stressful time in my wife's life these scam artists took advantage of her. Run from these people, you can't win. Need everyone who's had problems with them to get a class action lawsuit against them just to make them squirm. I would give up any settlement just to watch them squirm for a change.
None of this is EXAGGERATED.
We were out 600.00 because we would not fall for anymore of their lies. It would have been much more if we would have stayed with them.

Move size: 3 Bedroom Home Service cost: $600

Please don't take all these negative reviews lightly- I don't know how companies like this can legally operate in the United States.  They take your deposit after they completely deceive you on what they are- they then completely disregard you after that.  Every thing you read about these guys is true- complete scam artists.  I ended up canceling with these guys after the mover showed up and wanted another $2,500 on top of the $5,126 quote attached to this review.  I rented a Uhaul myself and probably won't get my deposit of $2,666 I paid these guys.  I will do everything in my power to let as many people as I can know about this before they get taken to the cleaners as well!!

Service cost: $5126

Ally is a total scam!  This company is a broker and once they get your deposit they dump you.  National Logistics was the third party that handled my move.  The driver showed up at my home a day early with a 2 hour notice.  He could not speak good english and did a terrible job of labeling and inventorying my items.  Plus, I had to leave them unattended to go to the post office for a money order as they only accept money orders or cash.  What kind of reputable company does not accept credit cards??  I was never informed that  I would have to pay the driver in cash.  When the driver arrived at my home in a 18 wheeler, he ran over the sidewalk crushing it, then gave me a story about how his boss would make him pay for it and he would make no money off of the job.  All he was worried about was getting his money!  When my goods finally arrived in Atlanta, the majority of the furniture items had broken pieces, scratches or dents. There were broken items in my boxes where goods had been wrapped with bubble wrap, and I have missing items.  My washer and dryer have dents all along the top like something heavy was stacked on top of them and on top of this, they tried to give me other peoples furniture and computer monitors then got mad at me because I would not accept them!  The move ended up costing double the amount I was quoted and there is no complaining to Ally.  The moment they book your move they ar finished with you!  Jordan sounds great on the phone but will sell you a load of crap! I had a short period of time to get out of my home and did not do the research that I should have done on movers.  Do yorself a favor, go with a reputable mover as Ally will not save you money and insure your property being moved!!

Service cost: $3800

We did not use this company for our move.  I had two calls from Christian (Chris) about our move.  I was silly enough to think that he could provide me a quote over the phone for our four bedroom move accross the country.   I cannot comment about this companies moving skills but I worry about their honesty. Before seeing the quote I received my second call from Chris.  As I am getting several quotes, I asked him what company he was with as I am having a difficult time keeping them all straight.  He clearly said he was with Allied Van Lines when I asked him on the phone.  My wife and I thought this was starge and a representative from Allied was out to our house the day before. So I finaly open the quote and found out that Chris has misrepresented the company he works for.  I have good enough hearing to understand the difference between Ally Van Lines and Allied Van lined.  Chris clearly said he was with Allied. Needless to say, Ally could offer to move my stuff for free and I would not use them. Next Stop BBB.com.

Service cost: $6500

This is a broker not a mover. They will send unethical movers to your house and you will not be happy. They quoted us a weight quote and then sent Quality Relocation Services from Colorado to our house.We were told after the truck was loaded that they would not accept the contract.They made us go with cubic footage. QRS never gave us a paper contract. They made us use our I Phone to take pictures of the contract. Josh their driver should be fired. He even brived us. He told us that he could make 1000 of the move go away if we paid him 450.00 We did not pay it. We were pretty sure we would have missing furniture either way. We called Ally after the fact and Jack told us he would have a manager from Ally call QRS.If they did, it did not change anything and we never heard from either company till our items arrived. You cannot get ALLY or QRS to return your phone calls. After they get your deposit you will have to call back over and over again because all thier phones voice boxes are full. This mover showed up at 6pm at night and did not leave out house till 3pm in the morning. After the fact we are sure it was a tatic so we could not contact anyone. We paid about 3500 dollars more for our move. We did get our furniture. It actually was in good condition. The movers in Tampa were very professional. They were polite and helpful. After this experience I have decided to get a security system in my house and other protection.

Service cost: $85000

I will tell you my experience. We gave them a 2 day window to pick up the furniture. Not only did they not show up they never called. I tried numerous times to talk to someone but my calls went unanswered. They finally called 4 days later to tell me a truck was on the way but it was way too late. We only had a short time window since we were moving from Arkansas to North Carolina. I had to rush to make other plans. Now they have charged me $1700 which I have disputed on my credit card. I never write reviews and obviously some people were satisfied with their service but for me never again. I would not trust this broker and futhermore as I saw on the news recently..never deal with a company that makes you pay upfront before any service has benn rendered. Charles.

Service cost: $3178