Ally Vanlines

Back in June of 2013. (company hopefully has been shut down by now.)
Wife moving her father with early stages Alzheimer from Mississippi to Texas. Ally took her 600 dollars deposit over the phone pressuring her to lock in price. Had difficult time contacting the company after they got the deposit. We knew something was wrong when we could not get them to answer the phones. But then the day before the move they called my wife only to try and get a larger deposit as costs tripled. They wanted us to have cash on hand to pay driver before he would start loading. Could not give us a date furniture would be delivered. Added cost for boxes, packing materials. Added cost to unload at destination. Cost just kelp going up above quoted price without an end insight. I had worked for a moving company when I was in my 20s and knew some of the stuff they were saying and adding in was not the way it's handled with a reputable company. So we cancelled the move and rented a Uhaul. Wife and I in our 50s loaded everything and drove to Texas. We even told them the reason for the move. An during a very stressful time in my wife's life these scam artists took advantage of her. Run from these people, you can't win. Need everyone who's had problems with them to get a class action lawsuit against them just to make them squirm. I would give up any settlement just to watch them squirm for a change.
None of this is EXAGGERATED.
We were out 600.00 because we would not fall for anymore of their lies. It would have been much more if we would have stayed with them.

Move size: 3 Bedroom Home Service cost: $600

Please don't take all these negative reviews lightly- I don't know how companies like this can legally operate in the United States.  They take your deposit after they completely deceive you on what they are- they then completely disregard you after that.  Every thing you read about these guys is true- complete scam artists.  I ended up canceling with these guys after the mover showed up and wanted another $2,500 on top of the $5,126 quote attached to this review.  I rented a Uhaul myself and probably won't get my deposit of $2,666 I paid these guys.  I will do everything in my power to let as many people as I can know about this before they get taken to the cleaners as well!!

Service cost: $5126

I will tell you my experience. We gave them a 2 day window to pick up the furniture. Not only did they not show up they never called. I tried numerous times to talk to someone but my calls went unanswered. They finally called 4 days later to tell me a truck was on the way but it was way too late. We only had a short time window since we were moving from Arkansas to North Carolina. I had to rush to make other plans. Now they have charged me $1700 which I have disputed on my credit card. I never write reviews and obviously some people were satisfied with their service but for me never again. I would not trust this broker and futhermore as I saw on the news recently..never deal with a company that makes you pay upfront before any service has benn rendered. Charles.

Service cost: $3178

I was contacted by Sal at Ally who took all of my information and gave me a quote that was within my budget.  In order to "lock in the rate" I had to agree to a deposit, but was told it would not be binding until I reviewed and digitally signed the agreement.  After reviewing the agreement, the items that were listed were no where near the amount I told him and he claimed he estimated high, so I would most likely not even pay as much as the quote.  I started reading the fine print, contacted SAL, and at the point, his job was done, so he couldn't be bothered.  Said he was busy and would call me right back.  I never received the call back, so I did not return the agreement.  Received a follow-up call the next day and told them I was making alternative arrangements because I was just not comfortable with the experience.  They assured me my deposit would not be processed, as I had not actually signed the agreeement, so we had no contract.  I was then contacted by their "QA" department to discuss my experience.  I received an email several days later stating my deposit was being processed and I emailed the contact I had.  She said she would be sending to their "book keeping" department to ensure it is refunded.  It has been 2 weeks and no action was taken and I am unable to reach anyone at ALLY.  I contacted my bank to do a chargeback and get my money returned.  DO NOT fall for the pricing - they deliberately give a low price by leaving many items out of the quote, making it seem like a great deal.  DO NOT give them a deposit to lock in the rate.  Beware!!

Service cost: $2000

The whole experice with All Van Lines was horrible.  They under estimated my move by $1,000.00 after they told me what I had to get rid of to stay in my budget.  They state on line they will refund the deposit if you choose to to not go with them - WRONG - I had asked to cancel and they said they would but would not refund my deposit.  They changed the pick up time/date 4 times on me and the delivery was 6 days late.  I have damaged furniture and have been trying to file a claim with them but they will not respond.  I have even reported them to the Better Business Bureau - they sent one response to the Better Business Bureau asking me to contact them to arrange a settlement - I tried but they will not return any of my phone calls and will not respond to the Better Business Bureau either.  I strongly urge you to read the complaints against this company, not only here but also with the Better Business Bureau.  They have the worst customer service ever - they were not only rude and disrepectful to me once I signed on the dotted line but they were also very rude and disrespectful to my daughter-in-law.  Again, please read all the compliants before signing with them!! .

Service cost: $2800

This mover never showed They still have not returned my deposit. Very hard to get anyone on the phone. Totally blows you off. They cancelled the move with me and have not sent my deposit back. When I finally get someone on the phone they state to contact my bank if I want my money back. Total scammers!! Beware!! I learned from this move to never trust a broker. They are not the person that moves you. My move cost $1800 more than the quote they gave me. Beware beware beware!!

Service cost: $500

We contracted with Ally Vanlines in April 2013 for a move that was originally schedlued for October 2013.  We paid a deposit of $1126.28.  Since we didn't have a specfic date we asked Ally if it was OK to change the date once we really knew what it would be.  On June 4 2013 we contacted Ally and told them that the actual date of our move would be August 1st.  They thanked me and said no problem.  Two weeks befroe our scheduled move I again contacted Ally Vanlines to confirm or move and they said it was scheduled for August 1st and there were no problems.  We cancelled our storage unit and moved out of our home scheduled for August 1st and were excited about our move to our new home in Arizona.  The day before our move, July 31st, Ally called us and said they could not move us because the truck was full.  WHAT??  They said they could pick us up in 4 days.  NO STORAGE UNIT, NO WHERE TO LIVE.  I said this can't be happening but they would not pick us up.  We scrambled to find another moving company at the last minute.  As the new moving company was picking up our stuff Ally again called and wanted our business back.  We told them it was too late we had to move and had someone else to do it.  I asked for our deposit back which they agreed to do.  They said 7-19 business days.  No problem.  That time came and went.  Still no deposit.  I contacted them again by email and got a call back from Ally saying rudly "dispute it with your card company"  I did this and contacted our State Attorney General, the Floriday State Attorney General and the Better Bisiness Bureau.  Still no depost after 4 weeks.  The response they gave to the BBB was we changed our move date and didn't five timely notification.  We gave 2 months notification.  So they lied to the BBB to keep our deposit.  I then wrote them another emai threating legal action.  I wrote this by email.  They blocked my emails from their system!  DO NOT USE THIS COMPANY!  USE AT YOUR OWN RISK!  They are scam artists and fraud.

Service cost: $4824

Do not use this company. They are slezy and criminal in the way they do business.  I originally was quoted for $2500 @ 4700lbs and was told no matter what I will not have to pay more than that, but could pay less if I came in under that weight because "you pay for what you weigh"  a day before the truck was supose to come they call me to go over the inventory of my move again for accuracy.  I actually had sold things to lighten my load and removed items off of the original list and somhow he upped my quote to 5000 lbs and $3100. He told me it was to be safe but not to worry I pay for what I weigh.  Long story short when my weight was 3500 lbs the amount I had to pay to get my stuff off the truck did not drop and I am still fighting for a refund. Never ever use this company!

Service cost: $3600