Allways Moving and Storage

This in early June when I was looking for a moving company to move me from Houston Tx, to Tiffin Ia.  I had looked at several companies, but I chose your's because of the follow up Mike had given me.  He answered my questions, and let me know "warning signs" of bad moving companies.  Since this was my first move, I appreciated this.  We then set up a pick up time between June 16-17.  I received a call on June 16th letting me know it would be the morning of June 17th between 8-12pm.  At noon, I still hadn't heard anything, and was told the pick up was moved back to between 3-7pm.  At 6pm I received a call stating that they would be there around 9pm.  At 9pm I was told it would be closer to 10pm.  
When the pick up movers finally got there, I was then told that the delivery was going to be more than what I was quoted.  When I had spoke to Mike, he said if a company asks for more money at pick up, that they are shaddy, and shouldn't be trusted.  I decided to not have them pick up the items that night since it was already past 10pm, and I was a single female, and didn't feel comfortable.  I also wanted to check with Mike, because I was getting conflicting information.
After speaking with Mike, we got things straightened out, and I was told they would pick up my items the next day (Tuesday 19th), when I didn't hear anything I called, and they said it would be Wednesday am.  Once again, by noon I hadn't heard anything so I called, they then told me that they would pick it up at a time that didn't work for me, so we set it for Thursday 20th.  I was reassured several times that my items would still get there on my scheduled days which were the 26-27th.
I then call on the 24th to let them know that I could take delivery as early as the 25th.  At that point I was informed that my items had not even been scheduled yet to be loaded on a truck and to call back the next day.  When I called the next day, I was given the same story, that nothing had been scheduled.  
I was told that I would get calls back from several people, and no one ever called me back.  Finally on Friday the 28th I spoke with Katie.  She informed me that she was a manager, and that my items would be loaded on July 1st or 2nd, and then it would be a few more days for delivery.  (I have her emails if you would like them).   After the weekend when my delivery never came, I called and found out that the truck had broken down in Dallas.  It is very frustrating that no one called me to let me know this, since I was expecting my delivery.  I spoke to several people trying to figure out where my items were.  When I spoke to Ryan S. (he said he is one of the customer service supervisors)  He was extremely rude, and told me that my items were still in Houston.  When I spoke to Katie or other agents, they told me my items were on their way and had left Houston.  I also spoke to a Martin who was supposed to call me back, and never did.  Basically every time I called, I was given a different story, and told different things about where my items were.  I explained this confusion to everyone I spoke with, and they said they would call me back once they knew for sure where my items were, I never received a single call back.
Then on July 9th I finally got a call back from phone #818-725-1225, the gentleman told me he was the dispatcher supervisor.  He was extremely rude, and yelled at me several times.  When I finally got to talk and ask where my items were, he told me the truck was still broken (at this point the truck had been broken for a week) but promised that my deliver would go out Friday as they had a new truck coming.  When I called Sunday 14th (the office is closed on sat) I was told that my items still hadn't left Dallas, that they should load Sunday or Monday.  When I called Monday for an update, I was told the truck should leave Tuesday or Wednesday.  When the truck finally left, I was then given the phone number of 347-640-0175, for the driver.  When I spoke to him, he told me that my delivery should get there possibly Sunday, but most likely Monday.  When I called Monday, I was told that my delivery would be Tuesday 16th between 3-5pm.  The driver also called Tom Lampe (who is listed as the alternate person on my contract) and told him that the delivery would be Tuesday 16th between 12-5pm.  I called the driver at 3,4 &4:30 on Tuesday to get an update.  He told me that the soonest he could get there was between 11:30pm-12am or Wednesday.  When I told him that I didn't appreciate that he didn't call, he yelled at me, swore at me and hung up on me.
I then called 866-445-7768, and that is when I spoke to Joe, he understood my frustration, but wasn't able to help so he transferred me to customer service. 
I then spoke to Ryan S (rude again this time) who told me my delivery would be in the next few days.  When I explained to him that I can't keep missing work, he said the driver will call 24 hours before delivery.  I then explained that the driver did call 24 hours before, but then couldn't deliver, he said "what would you like me to do", I then asked for a refund, and he said that he doesn't handle that, but after my delivery I can file a claim to get a refund.
Tom Lampe also called the driver back, and said that he can be there for delivery Wednesday 17th at 7am.  The driver said that Tom would need to call him an hour before, and would let him know then if he could deliver it.
 
This is why I am so frustrated.  Katie said she would get back to me early the week of the 7th after the holiday, and never did.  I sent her several emails, and no response.  Martin said he would call me back and never has.  I have emailed Mike several times after the pick up, and he won't respond.  Every time I get transferred to Ryan S, who is very rude and extremely unprofessional.  .

Service cost: $1081

I hired these movers because they quoted me a rate $1000 less than PODS and Pack Rat. I needed people to help me move so I thought it was a good deal. They didn't wrap the few pieces of furniture and manhandled the boxes. The delivery driver called late Sunday night when I was told he'd be here days earlier and would call 24 hours in advance. He said he was arriving at 2pm Monday. I told him I would be at work and he hadn't called soon enough. I said I could get home by 4 and he finally agreed. I rushed home only to have him show up at 8pm. Then he said I had to pay extra for the delivery or he would just leave my things on the lawn. I couldn't get a hold of anyone else so I ended up paying. The boxes looked like they had been run through a drier they were so beat up. Many of my things were broken even though I'd users about 500ft of bubble wrap and small boxes. Some of the boxes had been opened and there were some missing. I had been the last stop for the delivery driver so the truck was empty when he left. I contacted the movers about the missing boxes and they just said they'd get back to me. I've called multiple times but never been able to get my missing items. On top of that almost 3 months after the move they called and left threatening messages that if I didn't pay for the move they wouldn't deliver my things. I called the person back and said I had the cancelled check showing I paid and my things had been delivered months ago. She said she must have the wrong invoice number and hung up.

Service cost: $2300

These guys pickup my household stuff on the date they agreed and taken 60% amount. Till then there are no updates, I’m still keep on calling, sending multiple emails with no response. Initially they agreed to deliver on 26th or 27th Sep after that no response to my calls, every time it’s going to voice mail. I have no idea if this company is closed? Will I really get my household items?. I suggest please never and ever go with this cheaters. There 5 star rating is fake, please don’t get in to their trap.
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Service cost: $1500

This is a unreliable rude fraudelant company!  The reviews are right on the money they will rope you in on low costs and fast delivery dates and after this the anxiety and lies start!! They picked up my belongs on september 3 with the delivery date of september 9.  I have been calling this company EVERY day with no return calls and when I dobin fact get in touch with Ben , Malli, Michael and some other woman they will not devulge her name they tell me nothing but lies. Today is October 6. And I taljrd to them this morning and they can't tell me where my belongs are.  I have hired an attorney and will be suing them I realize this will take time and money which I have but st this point I assume my belongs have been stolen. I have asked time and time again to speak to a supervisor which is allways conveniently out. please do not use this horrible company if you can call it a company!! I am writing this so fiture clients will not have to suffer time and money!! The better business bureau company gives them an F rating. .

Service cost: $1198

Always movers do not tell the truth, do not return phone calls, break many if your items, lose your boxes, raise their price and make you work to get your items on the trucks which place your items in a big mess!! I would never recommend this company to my worst enemy. I rate them at a level below anything that exists. They of course called the day of and arrived 5 hours late and did not leave until 2 am! Read the contract! If the salesman tells you lies and its not on the contract IT will not happen. It will not get there when you need it but way after!! You can call all you want but they will not care. Good luck if you decide to take this on. I move a lot and this has been the worst experience ever for me and my family.

Service cost: $3000

I found this company by entering an online search for a moving company.  Kelly responded immediatley and was very responsive for the couple of days I had to make up my mind.  The movers were on time and very professional.  My complaint with them is by the time we got done with the mountain of paperwork, most of my stuff was on the truck already.  This is when I found out my move was going to cost $900.00 more than my quote - was not much I could do at that point.  It would have cost $500 to cancel.  There ARE HIDDEN FEES, even though Kelly assured me on multiple occassions that there were not.  Secondly, my move schedule stated 2-12 days, but again Kelly assured me it would not take that long.  Once I arrived to Wyoming, with everything I owned on that truck and days going by with no contact - the anxiety set in.  I called customer service every day with them sometimes answering, sometimes not.  They were not helpful and rude.  When I asked to speak with someone who could answer my questions I hit a brick wall.  Kelly was non-communicado.  Would not answer my messages or email.  I was told numerous times that "they would have to check into it and call me back".  I never, repeat never, received a call back.  I finally received a call at about day 21 to say my belongings were loaded and on there way.  Another week went by - finally on day 28 I received a call from the driver who said he would be at my home in approximately 4 hours (not the 24 hr notice we were told).  I took off work and he arrived 9 hrs later.  They had to unpack another family's belongings onto the front lawn to get to mine.  One box was missing, which turned out to be cleaning supplies - CLEARLY MARKED and he said it was against the law for them to transport that.  However, I should have been told that when they put on the truck in the first place - the box was clearly marked.  The rest of the boxes were mashed, mangled and some were open.  There was mouse and rat poo in many.  Everything was dusty and dirty.  I had a few broken dishes, but not bad.  The furniture fared better - it was wrapped securly.  The guys did reassemble my furniture that needed to be, reloaded the truck and were on their way.  They said they had belongings of six (6) other families on the truck and some had been waiting 3 months - so I was lucky.  This is an irresponsble company with no compassion for the families whose lives are on hold.  Their customer service is of no help whatsoever and they inflate their quotes.  DO NOT USE this company.  Do your homework, like I admittedly did not do. .

Service cost: $2000

I wish I would've seen all the negative reviews and F rating from BBB before I hired them. I hired Allways Moving to do a move from Indiana-California. It is still currently in the process of delivery. I used a third party site to get estimates from multiple moving companies. I was contacted by Heather who provided great customer service and an estimate. After the bill was paid, I was promised by Heather that she would be available to assist me with any questions. However, multiple emails and calls following up with her were never returned or answered. The mover was supposed to call 24hrs in advance before the move. I received a call at 10pm the night before the move. The mover then was 3 hours late for the scheduled move, arriving at 9:30pm. All the while I couldn't get a hold of Heather to let me know what was going on. The move onto the truck went relatively smooth however the mover mentioned I did not have the 10% deposit on record. I have email proof that I did pay the 10% estimate by CC. The time estimate I was given for delivery was between 7-21 days, with her stating it would be around 7-8 days. Today is day 8. I called and tried to get a hold of Heather again to get a delivery estimate, of course as previously she is no where to be found. I then talk to the representative who answers the phone. I express my discontent on how my case is being handled and how I cannot get a hold of Heather. He starts to get aggressive and defensive so I ask to speak with a manager whom I am informed has just stepped out. So I ask that his manager call me back before the end of the day and I am then hung up on. The customer service reps are rude and inconsistent making me feel uncomfortable with my belongings in their care. Seriously would never trust them with a move again.   .

Service cost: $1150

   I found this company for relocation from Chicago to Houston ON June 30th, 2014. The customer rep Steve and his manager Danielle quoted a low price for the relocation (9 furniture items and 15 boxes to pack my belongings) and I accepted it with a deposit.   The nightmare started after this. The driver (Aon) came late to pickup. He refused to load my furniture because according to him his own company (Always moving) quoted me wrong and he flatly said until I pay him more money, he would not load my furniture. I called the Always moving to speak to the manager (Danielle). He refused to help and said I will have to pay $ 500 (They had my credit card on file) to cancel the services if I was not happy.  This came as a shock to me as at this point he was saying pay me more money and I WILL LOAD ONLY 6 ITEMS FROM THE 9 IN THE QUOTE.  I had no choice and had to pay him $700 extra money over the quote price. He was the rudest person (Aon) I have ever known in my life and damaged my building walls while moving and cost me  $300 of building repair work. The nightmare had just begun.    I called them to deliver my furniture form their Dallas warehouse on July 23rd, 2014 and the harassment had just begun again.  It’s been a month and they have not delivered my stuff. I have tried calling them and they have been just lying for the last 1-month assuring furniture will be here in 2 days for the last 1 month. Their customer reps Paris and her manager are very rude and put you on long hold during phone calls and later cut the call. My multiple email and phone calls to their company rep Steve and his manager Danielle have never been returned. When you call their office and the receptionists standard reply they are out of office.  These people are scam artists (Steve, Danielle, Paris) do a good job of ripping people of their money. They lack basic customer service. They just don’t care once they have your credit card info. I am amazed this company even exists and is allowed to operate in America.   We have a 16 months old baby and are presently living with our friends and in hotels hoping to get our furniture back to start our life.  This company has made our life hell and made our life so stressful. My son is missing all his clothes and toys and we have spent over $5000 in bills in the last month waiting for our furniture and stuff. I have no more words left in me to describe this company. You just need to be a human being to understand another person plight. These people (Steve, Danielle, Paris) are experts in lying and this company is a nightmare from hell.   I have just hired an attorney and he will serve legal documents to this company.   If you want to get robbed and be harassed, Please use this company .

Service cost: $2140

The problems started with the packing of my items with Allways Moving and Storage on 7/12/2014. My biggest complaint was the amount of the cost increasing from the original estimated cost of $1400 to over $2300, due to the salesman not including “common” items that are usually used during a long distance move. I feel as though the salesman/company deliberately underestimated the cost to get me to go with their company. They never return phone calls or emails. The total cost ended up being almost $1,000 difference in price, and it took me over 6 weeks to get my items. I also filed a claim with their "claim" company and also never received a call from anyone at that company. I could go on and on about how many emails I sent to them over a 2 month period. My advise is to NEVER use this company. They will underestimate your cost, not deliver your items for weeks, and will never be available to speak with. This was the worse moving experience ever!

Service cost: $2485

I wanted to make sure that my message of dissatisfaction with your services was heard. I received several bids from different moving companies and I chose Always. Not because they gave the lowest bid, because you were not,but of the product I was suppose to be getting. Choose your day, 24/7 assistance, quality loading and unloading. I specifically stated when choosing my pick up day on how important it was to hit that day instead of the "back up" day. All of my requests fell on deaf ears! Not one of my requests were even close to being met which cost me 100's of dollars extra. Talking about extra, my "estimate" increased by 50% when the driver came to load. How can an estimate be 50% off? My only conclusion that you either have no idea what your doing or you absolutly know what your doing with "promise low and when the customers commited and really has no way to back out hit them with additional costs. In addition it took the driver and his one helper over 6 hours to load a small one bedroom apt. Then when I tried to contact my sales person who was "going to be with me all the through" he wasn't in the office and when he was in the office he wouldn't take my calls. Unbelievable!! Then to deliver, which took the maximum days, the driver calls and tells me he's going to be here Friday between 12-4. I take off work only to recieve a call at 1:00 that he is broke down in Tampa and didn't know if it would be Sat. or Sun.. Really, I wasted my vacation time and then no confirmed date. When I tried to contact the driver all day on Saturday to get a status he never answered the phone and his mail box "was full". I tried to call the office (both Chicago and Texas no answer left voicemails which were never returned to this day. Everything finally was delivered on Sunday and that went OK. The driver was nice and he had adequate help.I am going to do what ever in my power to make sure that any potenital customers know how this company operates and that maybe eventually your moving days end.

Service cost: $2100

I am frustrated with this company, after so many calls still my goods was not delivered. they are saying something and doing something, the extra hidden cost will charge after they pickup the goods. the persons are so rude, they won't give prompt response. Till then there are no updates, I’m still keep on calling, sending multiple emails with no response. Will I really get my household items?. I suggest please never and ever go with this cheaters. There 5 star rating is fake, please don’t get in to their trap.

Service cost: $2000