Allways Moving and Storage

Stay Awaaayyy from this company. They were delayed to pick up our stuff for two days. The distpacher -Mike- called the day before to the move to give us the new date with out considering we had taken days off from work and booked the building's elevator a month a head to have everything ready the day of the moving. On the day of the moving we went with the driver to the weight scale station and he gave us a bill for $2031.96. They promised to bring our stuff in Alberta by December 27, 2013. We finally received our stuff by January 6, 2014 and they said they had to re-scaled the truck because the scale was not working that day and they increased the bill to $3, 161.14. On top of it we ended up paying a shuttle of $409.00. Not to mention the sales representative Steve Pothier was full of excuses and after he had offered us a refund of his comission which was $300 (we paid it as a deposit to hire the company) then he changed his mind and said that we shouldn't be asking for a re-fund (He has memory problems. He forgot he was the one who texted us and offered a refund of $200 because they had let us down). We were told that our stuff had been transfer from the original truck to a storage and then it was loaded to another truck because the first driver was planning to be home by Christmas. Then the second driver had to wait to load other movings to make the trip worthy. Every time we called to know what was going on a different person will answer and every one with different excuses. So, for an initial estimate of $2.500 we ended up paying $3.800.00 for a load of 1.947 lbs, and receiving the worst service and nightmare ever!!.  After all the fight and struggle a different company CENTENNIAL MOVING SYSTEMS brought our stuff and the Driver Walter and his wife Judy were the ones who faced the trouble and delivered our stuff in a very kind and polite manner. So, if you are planning on moving hired CENTENNIAL MOVING SYSTEMS and stay awaayyy from the nightmare All Ways. .

Service cost: $3800

This was the WORST experience I have ever had with a company. Toni, in particular, was the biggest liar I have ever dealt with in any walk of life. They do NOT return phone calls, or emails. The quotes you are provided with are bogus. They used a third party company to deliver my furniture, when it finally arrived, and we had to pay that companies delivery fee's when they showed up. I had several damaged items, a broken vanity, broken desk, a ton of broken dishes, a cracked washing machine, disgustingly stained memory foam mattress pad, just to name of few of the items that were destroyed in this process. I did accept/purchase the insurance offered through the company and filed the claim, of course, they did NOT honor the insurance and have NOT paid for any of the damages.
   I spent 4 weeks sleeping on the floor, eating on disposable everything, and wearing the same two pairs of shoes while this company completely jerked me around with one lie after another.  DO NOT USE this company.

Service cost: $3500

No one will return my phone calls or answer the phone. If you ask to speak to someone in charge, they do not know who to put you through to. I have been living without my furniture and clothes for over a week. I see the reviews that people have not received their belongings for 6 weeks! They did not know the location of my belongings or what storage unit they were in in Dallas at one point; they said it had not been entered into the system! They also said they had no delivery address, but I had given it several times to Ben and to the movers when they picked up my shipment on paper. I do not understand how a company can be so unprofessional and inconsiderate! They picked up my belongings almost a month ago. I also see the reviews about massive damage..I just want my furniture and belongings!

Service cost: $1668

This company "bullied" my elderly, heart patient parents into increasing fees and ultimately paying an increased $2,700.  Then, we waited for date of delivery on Saturday.  We didn't realize that was the first date. Our bad.  The fine print says 0 to 7 days for wihing 500 miles.  Again our mistake.  Now it has been over 10 days and we may or may not get it in the next 4 days.  Someone left a message saying they were going to deliver Saturday.  We tried to call to just see if they were coming. No one would answer from my cell phone.  So I made my husband call.  They said they would talk to the dispatcher and call us back, but no one did twice.  When I finally got through three days later, they left a message at our home phone from where we moved so they would not have to communicate with us.  When I confronted the customer service representative Toni Hennessey about avoiding our calls, she said "Yes. What are you going to do about it." Twice she said that to me.  We just want out furniture in tact and delivered.  Is that too much to ask? I don't think so. .

Service cost: $6000

I booked this moving company to pick my stuff up in Texas at Fort Hood from my previous address and deliver to my new address in California, the company originally quoted me $930 and upon their arrival at my previous address where my husband met them for the pick up they told me that they were changing my quote amount to $1300 because I had a little more stuff then they anticipated. They then proceeded with the packing of the boxes from our previous move that were not salvageable and repacked them, they had arrived 30 minutes late after promising to be there between 7am and 9am (they showed up at 930am). When they were finished with everything and had our stuff loaded onto the truck they told my husband the estimate was going to be different because they had to use packing supplies, they ended up charging me almost $800 just for packing supplies and brought the quote up to $2320. They said the reasoning for the drastic change in quote was due to the packing supplies and extra room they had to use, they also said that if we cancelled we would have to pay them $500 for cancelling and an extra $800 for the packing supplies that they had used and that they needed 60% of the amount within 2 days of picking our stuff up to be stored at their warehouse. Once I called make the payment in that two day period they informed me that there was going to be an additional 4% processing fee for using a debit/credit card. I will not hire this company again.

Service cost: $2420

This company lied to me from the minute they picked up the phone. Long story short, the salesperson Kelly is very good at this, i'm sure she's rated Top Employee Scammer of the YEAR at this company!! When I called she's like if you don't process everything by 5:00 the rates will go up. That's their way to get you to sign fast so you don't read the very very fine print that I did'nt see until after everything blew up in my face. Which basically said if anything happens to your items (OH WE'LL)!! She also try to woe me by lying saying their company is the top rated company and alot of other lies including this is a good price; which was suppose to be $2300 but was about $3000 later (hidden fees) after they picked up my items from my home that I couldn't be at because they were late picking up my things and I couldn't miss my flight. Which I believe was the plan all alone, because they kept asking me what time is your flight after changing my pick-up time like 3 times. Anyways they ruined 90% of my items that's worth over $3000 some lost, broken and mildewed. At first I was very upset but after 6 months you kinda get over it. So I was feeling like okay as long as I get my bed mattress included(1 year old perfect condition) and my table set(only 3 months old) i'm okay. Eventhough they overcharged me ,ruined everything and lied to me i'm okay, just want this to be over. Then today 2/19/2015 they decided to offer me only $76 really. Theirs no way they can think this Is right no matter what their hidden word contract says, it's not ok, you did it pay for it. Either way your company still wins because your overpayed anyway. With everything being said either they replace my new well needed items or i'm going to do whatever it takes to make sure this company goes out of business because it's not fair to EVERYONE they screwed over and some things can't be replaced. You can't take money with you when you die so why risk your seat in heaven over temporary material things.

Service cost: $3000

One of the worst companies to deal with. I lost many of my electronic stuffs like speakers, keyboard etc when they moved my stuffs from Tennessee to Georgia . They asked me to claim through MovingClaims.Net and this company took around 3-4 months for processing my claim and finally sent the payment amount details to Allways moving. I have not recieved my payment cheque yet and still waiting for the response. Worst customer care service which connects to voice mail everytime.  .

Service cost: $1000

Please don't use this company services any more very worst and not safe for your goadsi Would like to expalin about my expreience.
Just took a estimation for a destination state A
But I informed them saying that my destination can be Any state I just needed service for storage for 2 months and will let you know the destination adress.
They agreed for strorage and collected some amount once I have destination address they are saying tht I have changed the destination adress so that I need to say additional 500$. I don't have option to I have to pay I ended up paying that amount. but my goads are damaged and not given the original bills to claim from my company. because of this service I admitted in medical care due to unfairer responses.

Service cost: $2090

DO NOT USE THIS COMPANY!! Horrible, rude and infuriating people that work for them. My brother contracted with them in Texas to bring my deceased mother's good quality bedroom furniture to me in Pennsylvania. In the contract, it clearly stated that they would call me ahead of time to schedule a delivery time. Instead, they supposedly attempted delivery without notice while I was at work (who knows if they even actually came out) and then held my furniture hostage until I agreed to pay an extra $400 IN CASH for a second delivery trip. And then on top of that, the furniture had deep dings and scratches in it that they of course claimed were present prior to the move. I attempted to report them to the Better Business Bureau, but had to let that go after they replied with a very detailed and obviously well-rehearsed rebuttal letter. Perhaps if they put that energy into doing their job right the first time, they wouldn't need the lawyers on staff!!

Service cost: $1300

I conducted lengthy reviews of moving companies before deciding, based upon online reviews, to select Allways-Moving for my son's move to college halfway across the country.  I purchased an expedited move-in date and had all items picked up 20 days before the move date in order to guarantee the arrival, which had to be between a 2 day window in Massachusetts. I have never, ever in my life been so exasperated and disappointed in a company as Allways-Moving.  Do not use this company!!  Although I purchased for $450 and was promised the 2-day move-in window, the move happened 10 days after the promised date, causing up to $10,000 in extra costs of hotel stays, re-arranged air travel, meals, etc. that the company has not reimbursed and has said they will not help with! I phoned the company almost daily to make sure this move was on-track as there were essential items necessary for my son's academic start to school and his move into a new apartment.  I was told time and time again by Customer Service that everything was on track and would be there on time within the 2 day window.  I called two days before the expected arrival time and was again reassured that everything would be on time.  You can imagine my surprise when I did not hear anything from the moving company on the first day of the window nor on the second.  I phoned on the morning of the 2nd day to see when the items would arrive and was told that all of my things were still in storage in Dallas.  I could hardly believe what I was hearing!  Only when I phoned time and again and threatened legal action did I get a call back saying that a driver had been found and my items would be on a truck for Massachusetts the next day.  I was told only my items would be transported and would be guaranteed a 4-5 day delivery time.  I rescheduled my return trip home as my son had started school and I was the only one to receive the delivery.  I then was put in contact with the very nice driver who was also exasperated as Allways Moving had him to stay in Texas an extended period of time to pick up multiple deliveries that had to first be delivered to Atlanta, Philadelphia, Brooklyn and Albany before coming to Boston! The driver then informed me that the earliest he could get to me would be an additional four days past the second expected date.  I then had to re-arrange my return air travel and extend my hotel stay again!  My delivery was finally to be made on a Thursday morning between 8 - 9 am.  I waited all day and into the evening trying to find out between the driver and Allways Moving what had happened.  Finally the driver told me that Allways was refusing to pay his boss, the trucking company, and he could not cross the line from New Jersey into Massachusetts without resolution.  The driver kindly delivered my items in Boston before going to Brooklyn and Albany but the delivery was made at 2:00 am on the Friday morning at my son's apartment building!  Allways offered to take the $450 expedited fee off of the final bill and to pay for the $300 transfer truck but not to pay for any additional expenses incurred by our family due to their internal problems. These two weeks of delay created great unexpected financial and emotional duress during a time which had been precisely planned to be a happy, uneventful start to my son's college career.    .

Service cost: $1200