Alltrust Movers

This company lied to my daughter and her husband. My son-in-law is military being deployed in a few days and has been forced to buy back everything he is required to have before deployment. Which is not cheap. My daughter and there 8 month old baby is sitting in their new home with no furniture and a suitcase of clothes. The dispatch lied repeatedly about the delivery date and continues to change the date of delivery saying now it will be another 30 days, when ask where the furniture is so we can fly back and rent a Uhaul to move it ourselves across country, they can’t tell us. They have either lost, stolen or destroyed everything these two young people own and they are very cold about it but will not tell the truth. On top of all this theyarebeing charged over $10,000. This is a bunch of moving thieves.

Move size: 2 Bedroom Home Service cost: $10000

This mover picked up our stuff on July 5 for our move from California to Arizona. Since that day we have been waiting for delivery.

I know it is hard to believe, but we've been waiting over two and a half months for our stuff from a neighboring state. The seasons are starting to change, my child is in school, and we purely NEED our things to get through daily life. I never imagined that this would happen.

A customer service representative has been trying to help us, but there are always no updates. The representative told us that only the local operator decides the shipping process and that representative can only inform them to push forward with the shipment.

We understand this COVID-19 circumstance and the drastic increase in the number of people moving from California to other states. But then, what is the point of that company's system? Even with all these delays, they can't even put a priority to help customers in need like this. As you can read, we are very disturbed and disappointed.

Honestly, I'm not even sure if our stuff will be delivered anymore, but if this review reaches the company, please ship our package immediately! Also, if you are about to sign up with this company, We recommend that you do your research, check out recent reviews, and the FMCSA site: https://www.fmcsa.dot.gov/

Moving is stressful enough, and if you have to deal with the problem we have, it is just terrible. I hope that no other customers or families will have to go through what we are experiencing.

Move size: 1 Bedroom Home Service cost: $3000

DON'T DO IT. Their customer service (if you can even get them on the phone or to answer your voicemails/emails) is awful and not helpful. They never told me when my stuff was picked up even though they said they would. I was completely in the dark until only the day before they told me my stuff would be delivered. My stuff showed up way past the "30 day window" their contract promises. They are unclear and antiquated in every way they deal with payments. They showed up super late the day they were originally going to pick my stuff up and so we had to reschedule. I tried calling them multiple times that day when they weren't showing up when they said they would. They then charged me $300 even though THEY WERE THE ONES WHO MESSED UP AND WERE LATE. They are rude and condescending in all communications. I had to track and record every conversation with them in preparation for them just never delivering my stuff. When the salesperson sold me the job they completely fooled me into thinking that my stuff would be delivered on time. I filed with the Better Business Bureau and they didn't even respond to that either. Tragic experience and companies run this poorly should be held accountable- don't give them your $ I promise you'll regret it if you do

Move size: 1 Bedroom Home Service cost: $5000

I recently moved from a two-bedroom two-story fully furnished unit to another two-story unit. The day before the move I received a text message notifying me they would arrive at 8 am. (arriving on time the next morning), John informed me this would take approximately 4hrs and that is exactly what it took them, they were cheerful, fast-paced, and very careful with the handling of my furniture. I would highly recommend them and use them for my next move. Many thanks to these men for making an unpleasant job seem easy.

Move size: 2 Bedroom Home Service cost: $4497