Alltrust Movers

This review is my personal experience. It was not requested nor wanted. We were financially, mentally and emotionally, raped and otherwise taken advantage of by this company, in fact, in order to provide this review.

Main Russian guy in Washington state was doing cocaine in my bathroom as he moved things out! Never took off his sunglasses inside the house on a cloudy day. Argued with workers in front of us swearing and refused to pay them! Finally paid them LESS than what they hired on for, $120 each for four hours and left with $90 each! How Rude! They were hired off Google and honestly were far more professional than he was. He was rude to me, my son and husband, not to mention the workers. Spoke Russian so we did not know what was being said. He watched my antique French Country bed frame fall on the ground and did nothing. Refused to let me read paperwork I was signing and then changed desired delivery date afterward! Instructed workers not to pack things tightly, so he could charge us for more space. And they did. The workers were packing well until he told them to unpack and so it more loosely. I actually witnessed this.

MANY special items broken. Items that cannot be replaced as they were my moms and she is now gone. Dresser of all things, had feet broken off, multiple chairs broken - legs broken off and seat backs broken, a 60-year-old rocking chair my mom rocked me in was destroyed, smashed boxes and contents demolished.

We were lied to and furniture held for ransom at a higher expense for TWO MONTHS! Dates were changed, nothing was done as was explained. Their hired office help is well-versed in scripting and uses it well. I know a liar when I hear one. Vanessa was as good as they come.

The driver and Corpus Christi crew was amazing, however, my son had to actually move boxes also!

If you hear anything, hear this! Don’t use them. You’ll be sorry. The more you complain, the worse they make it on you. Very vindictive company. Zero positive business practices. Any positive review is likely paid or false. Absolutely nothing is exaggerated here. The truth is the truth no matter if you speak Russian or English. I will likely be retaliated against for being honest. I had an exacerbation of my MS because of their lies.

Move size: 3 Bedroom Home Service cost: $13000

I hired Alltrust Movers to move my family from Chicago to San Francisco. We were promised open communication from the sales rep. Could never get in contact with him after signing agreement. Before the moving date we were supposed to do a final inventory call to determine any changes in boxes and estimated space. An appointment was made but I never received a call and my call was not returned. They arrived a day earlier with less than an hour's notice. This resulted in an additional $1700 for extra space on the truck. Upon arrival to San Francisco we were called on our delivery day and told our stuff would not be delivered for another week. We slept on the floor for a week while my things sat in their warehouse for a week. When they finally delivered, they were missing the legs to my dining room table (belonging to my deceased Grandmother) which they located and said they would drop off. It has been 2 weeks of calls and messages and nothing. Poor service and horrible business practices.

Move size: 2 Bedroom Home Service cost: $6674

Beware. Their real reviews are on BBB.org. I had to move from PA to Texas. They were very cooperative till I gave them money. The minute they got the money they stopped taking calls and started showing their true colors. They would not give me any specific date of pick up or delivery. I did not know in USA people can be so rude and unprofessional. When I paid them they said they dont take credit card and so like an idiot I paid them through debit card. I did not know that if you pay through debit card you can not dispute it. I could not trust them as they gave me all indications of a bad service so I decided to not take their services. When I asked for money they said you can only cancel with 21 days. So when you ask for a pick up and delivery date they can get away by saying we will let you know a date when we can pick up your stuff? Really? Movers decide a date of pick up? Can any company do that to its customers? Is that what USA has come to??

Move size: 2 Bedroom Home Service cost: $3200

If you want to pick a moving company trustworthy enough to move your 75 year-old mom, learn from my mistake and never use Alltrust for the following reasons. 1) Bait and Switch: Estimate was $7,950 and actual $16,642. Estimated cubic feet by multiple movers including Alltrust was around 1,350 but changed to 1,951 when we got the final bill at 11:15 at night. 2) Bait and Switch With a Hint of Extortion: At 8:00 PM - 6 1/2 hours into the moving process & with 70% of the items already in the truck - we were told we had to do a "Full pack" which increased our "Partial Pack" fees by $2,940. Didn't have much of a choice at that point but to pay it. 3) Negligence and/or theft: Many items were missing or broken. They arrived at my mom's new home at 6:15 at night in the dark in a senior community. My brother needed to help them unload the truck because it would have been impossible for them to unload without his assistance. Multiple items were noted as broken and a follow up call was provided to the company for missing items. Examples: China set dropped off truck, table for dining room broken, shelving for bookshelves missing, many sentimental art pieces, books and pictures were completely lost. We estimated that there was at least $5000 in damaged goods or "lost" items from the move. This excludes any cost one may apply a sentimental value to. 4) Lack of Reasonable Resolution: The company has offered a whopping $30 settlement fee for the damaged/missing items and no refund on the exorbitant charges incurred for packing and supposedly storing (x 3 months) items that they lost.

Move size: 2 Bedroom Home Service cost: $16642

I had a local move in Miami. I confirmed my move time 3x over the week. When the movers did not show I called and could not get a hold of customer service. They finally sent 2 men and I was forced to pay additional time for the elevator reservation. 2 men took 6 hours to move a half empty 1 bedroom apartment, they tried to charge me for several boxes when I had asked for 1 box for a TV. They chose to take a 1.5 hour break when moving the items from point A to B, which I was charged additional time for. Furthermore upon arrival they refused to unload the truck unless I paid for all the time plus 2 additional hours - this was not in the contract and I was never told. The drivers said they would refund us the lunch time. We had friends come help unload, it took 30m to have 4 people unload the truck. They took an additional 1.5 hours to rebuild 1 king bed and 1 dining table. Upon completion they never refunded us the break time and supervisor was extremely nasty. Worst experience.

Move size: 1 Bedroom Home Service cost: $10000

Alltrust Moving and Storage contacted me when I submitted a general quote request on line for a long distance move. Initial contact with sales representative went great, I looked at reviews and they were mostly positive so I put my trust in this company to handle my move. I was selling my house in Denver and buying one in Benton and made an agreement with sales representative for an initial deposit that covered (at the time) about 1/3rd of the original quote for move with the rest due upon delivery of household goods. I then re-evaluated inventory for move and expected a price jump and it did jump an additional $2000.00, I voluntarily made an additional deposit as a show of good faith that I'm not intentionally trying to burden them with the bulk of up front costs for the move. The day the movers showed up they were nearly 2hrs late with absolutely no contact from Alltrust to inform me there was a delay. It wasn't until after I tried contacting first customer service then getting in contact with sales that i finally started getting phone calls letting me know that they were delayed and would be there soon, so I started breathing easier. They loaded my goods into a rental truck that their people rented after flying into Denver. kinda sketchy, but they had the right contract. After loading my bill jumped up an additional $2000.00 because what they don't tell you when quoting prices is that none stackable items essentially take up floor to ceiling so you may only have 500cubic feet of stuff,but when you take into account what you can and can't stack it can stretch out several hundred more cubic feet. Not addressing that with potential customers before hand is another less than honest business practice. I'm not sure if all moving companies practice this deceit or just Alltrust but it is deceitful. My delivery "window" started a week after they picked up my household goods, with the caveat that I understand they have 30 business days from the first day of delivery window to actually deliver your goods the fact that I'm currently approaching the 4 week mark since they picked my goods up is concerning. More so when you take into account the complete lack of company initiated communication to keep you the customer updated and informed of if and when your goods will be delivered and if there is a delay why its delayed. When I did get a call back to let me know what is happening with my goods they said they needed the rest of my bill payed despite the initial agreement of cash on delivery (they have the right to demand 100% prior to loading your goods on truck to make delivery) so I wire them the money so I can get my goods on a truck and delivered and it has been a week and have not received any communication from Alltrust Moving and Storage to even acknowledge they received the wire or when my goods will be delivered. That is my experience with this company and it obviously still isn't over because I have yet to receive my household goods or a communication from them letting me know when I can expect to. They maybe exceptional at local moves in Florida, but my experience with long distance move with Alltrust suggests they are far from being able to provide a quality, stress free moving experience consistently and with customer satisfaction at the forefront of their business.

Move size: 3 Bedroom Home Service cost: $6910