Alltrust Movers

Before you consider this moving company, PLEASE review the 60 complaints about the company received by the Better Business Bureau during the past 3 years. The complaints are strikingly similar to our own. Our experience was horrendous. Don’t make the same mistake.

Our complaints:

1. We paid for a full-service, full-packing, cross-country move costing over 31K. But due to Alltrust’s failure to arrive and move our belongings during the agreed-upon time, we ended up having to do a large share of the packing and moving ourselves. Even after my wife and I packed and moved things out to the driveway all night and got help from friends the next day, we were unable to get our belongings out of the house before ownership transferred to those who purchased our house.

2. The driver arrived with a single 26-foot Budget rental truck in spite of the fact that our binding estimate indicated that one 26 foot truck would not be enough space for all of our belongings. The moving company refused to rent another truck, instead loading and unloading the single truck in a storage facility and returning the next day even though the next day the house would no longer be owned by us.

3. The incompetence and unprofessionalism of the movers in Illinois caused damage, emotional distress and inflated cubic feet charges.

• Many of the boxes we unloaded in Arizona were only partially full, yet we got charged for the space that the whole boxes occupied.

• Soon after they arrived, it became clear that at least 2 of the movers had never worked for Alltrust movers before. In fact, it seemed clear that they had never packed for any move before.

• The packers were inexperienced and incompetent. We were told that they would disassemble tables and beds before moving, but they didn’t. When we asked why not, the driver said he didn’t have any tools. He didn’t even have a tape measure and asked to borrow one from us.

• Inadequately packed boxes resulted in thousands of dollars of damage to our belongings.

• The driver was repeatedly rude to my wife, refusing to listen to her, instead insisting that he speak with me.

4. When the truck finally arrived in Arizona, we were told that unless the movers were able to unload in less than a single day (the truck arrived at 10 AM), there would be additional charges. Yet there were just 3 men there to unload. Unloading progress was impeded by the fact that our belongings were mixed with those of others on the truck, and the moving crew spent a considerable portion of the day simply re-arranging things in the truck in order to find our belongings. In order to avoid extra charges we ended up doing much of the unloading ourselves.

5. The incompetence and unprofessionalism of the movers in Arizona wasted time, caused further damage to our belongings, and created emotional distress.

• The movers rushed and broke many things in boxes by bouncing them down steps to our front door with hand carts, moving at times at almost a running pace. A few times I could literally hear things breaking as they bounced down the steps.

• Our distress was compounded by the fact that when asked politely to wear a mask as a COVID precaution, one of the movers refused.

6. Alltrust did not respond to our complaints, but rather outsourced them to another company. This outside company handled the complaints in a cookie cutter fashion, in the end offering to reimburse less than 2% of our requested compensation.

Move size: 4 Bedroom Home Service cost: $31000

Had to move my recently deceased mother's estate from N.Y. to Florida. Many vintage and antique pieces. This company crams as many customer loads into one truck as possible. My shipment apparently went to a warehouse first and then was shipped to Florida. When it arrived, it was buried behind another customers load. Those pieces were just thrown out on to the ground to get my my items that were crammed into this truck. They even had a hard time getting some pieces loose from the crammed mess inside the truck. The guys were in a hurry, all I could do was check off a list I had as the pieces came off the truck. And of course, they wanted their money right away. Immediately I noticed one chair missing. I contacted them. Nothing was ever done about this. Once I was able to actually inspect the items, every single item was damaged in some way. The glass top table was shattered into pieces. Two or three maple dining chairs had unrepairable broken seats along with missing pieces and feet marks from someone standing on them. Everything was scratched, marred, dented, and many items broken, even in the boxes, there were parts of other chairs that were broken off and missing. There was not one single item that came back to me undamaged. One box contained some dry good foods that I was sending along with this shipment, a rodent got into the box, probably at the warehouse and destroyed the contents. I tried to use the insurance claim system of theirs, this took months and after long tedious taking pictures and listing items and repeating the same thing over and over on many claim forms that they kept making me go through, my claim was for around $1,000 based on weight. In the end, instead of honoring the claim, they decided that they would pay me $75 for all this damage. The damage to the property is higher than the cost was to ship. They destroyed my property that I cannot fix nor replace. They also breached their contract. DO NOT USE THEM, find a reputable company that wont destroy your stuff.

Move size: Partial Move Service cost: $3000

The guys who turned up to do the moving were working really hard, non-stop to make sure the move happened on time, made light work of the lifting even though we were first floor to second floor flat! The team was extremely helpful and always available and extremely efficient. Boxes were delivered a day before packing for valuables, packing was excellent and removals team on the day were on time and completed the move with no breakages or marks on our newly painted walls. I would highly recommend Alltrust Movers to my friends and family and I will definitely be using them again in the future.

Move size: 3 Bedroom Home Service cost: $4286