Alliance Moving & Storage LLC

Where do I begin? This company is very unprofessional and unreliable. Take your money and no show and no communication. Two days waiting for a truck. Do not trust and do not do any business with this company. Two days no show and customer Representing this company are nice but also make you feel it’s not there fault is yours! They hire other company for out state moving. Scam- Not trustable and unprofessional! Cost me two days of aggravation and lies. I will be do all In my power for this not happen to another individual, not allowed! Not even a manager has reach out after 72 hours and they will hear from my lawyers!

Move size: 1 Bedroom Home Service cost: $2800

When I originally booked the service, I was told pick up would be the 13th by someone named Chloe. Later, I was told it was not verified and would be the 13th or 14th by someone else named Kelli. During the week prior to moving, both Kelli and Chloe told me different days of when my day and time would be finalized. Everytime I called or attempted to contact them to finalize the day and time, it was ignored or I was told to try again the next day. On the 12th I attempted again, and was ignored by both. I called in and was told by someone else that my pick up would be the 13th from 8-10am and I would receive a call when they were an hour out.

On September 13th, I made 18 different calls trying to figure out where my drivers were. They did not meet the 8-10 window and I was told 11-2. They did not meet that window either and I was told that no one could get a hold of them. No one knew where the drivers were which made me nervous. I called around 2:30 to cancel, but never received a call back from you or anyone to confirm. That was around the time my number was blocked. I cannot get through to the company. A "user busy" message appears on my phone each time I try. I Googled what it meant, and discovered that my number was blocked.

Around 3PM, drivers showed up without any prior call as promised, which was very suspicious as this was stressed. I asked why I did not receive a call an hour before and they said they did not know they had to call me. They were in a UHaul which I questioned and did not have any company shirts on which I did not question but made me very nervous. I was told that they would be Jewish (which I do not care what background they are, but this is what I was told), and the ones that all showed up spoke Spanish. I questioned this and was told they were from Israel, but they did not speak Hebrew. This made me even more suspicious.

They said my items were going to NJ first and then to another truck. This was never explained to me that my items would be transfered. Hearing all of this made me nervous about who these guys were, especially given everything that already occurred.

I then was told that my price was going to go up by $8000 and I owed them $4000 in cash on the spot. I asked for verification that they work for the moving company, and they said they were a third party. I was never told a third party would be arriving. I asked for verification that they worked for a company, and they said they had no one to contact to confirm. At that point I called my dad who called the police on them because we could not verify employment and determined this was a scam.

The head "mover" said he would call his boss. He called someone on the phone, made fun of the fact that I needed verification, and hung up. He said the guy would call me to confirm. It never came. I asked three more times, and he said he would call, and never did. I am still waiting for that call. I had no choice but to confirm that this had to be a scam

Someone from the company called prior to the police arrival. I told her on the phone I wanted my stuff back in my apartment and my money returned. She said she would make sure that both of those happened. The movers refused to move my items back and threatened to leave them on the side of the road. I told them that I talked to the company who said they would make sure it happened, but the said they didn't know who that person was and did not work for her. At that point, the police and I decided that these people were fraud and did not work for the company.

The police stepped in and the movers agreed to move my items back to my apartment but only if I paid the guy $800 directly in cash (Venmo). They did, but left my apartment a mess with garbage all over the floor such as water bottles, urine on the toilet that I had to clean up, and all of my boxes labeled fragile were crushed during transit or stacked under heavy items. I watched one guy drop my box of pictures down the garage ramp and another load up heavier items on top of labeled fragile boxes which crushed them. Ended up being $3000 worth of damage. They were also talking about me in Spanish in front of my face and calling me names such as "perra" (bitch), "puta" (bitch/whore/slut), and "maldita perra" (fucking bitch) because they probably figured I couldn't understand.

In the end, I did not receive my services. I cannot the company any longer due to being blocked. I claim a violation to the Fair Practices Act since I was not treated fairly, fair dealing did not occur, and duties were not performed. The company blocked my number that day, so I can't even call to get my money back or discuss the issue. It has been over a month and nothing. So many this will get their attention. NEVER HIRE THEM. IT IS A SCAM!

Move size: 2 Bedroom Home Service cost: $3000