All Pro Moving Group LLC

All Pro Moving Group, a broker from Florida, has defrauded me and has not returned my belongings. The entire process was intentionally fraudulent. First, the salesman gave ma a quote with no visit. It was all done by phone, based on the salesperson's questions. The salesperson quoted me just over $5,000 and we paid a deposit. A day or two later, one of their managers called me to set up the move, and berated me because supposedly the inventory was way less than reality. He insulted me for not getting the inventory right, as if I had done it. He told me he'd been doing this for many years and was an expert. Then, he went through inventory questions with me again, and came up with a new quote which was nearly $10,000. He finished the call by saying he was now confident that the inventory was correct.

The day of the move, a subcontracted company showed up to pack and load. The foreman started giving me hints that the price would go up even further, but nothing concrete. Once the house was almost completely packed up, and half the load already taken away, the foreman then told me he spoke with his boss and the final cost was over $20,000! At this point I had no money and no options, and I had to be out of the house. The foreman also told me I should pay them a $1,000 tip!

Now, a week later, my goods have not arrived and I have not gotten a call to schedule delivery. Their general manager told me they needed at least 50% payment on order to schedule delivery. My company has already paid over $13,000 and still nothing. The new trick is that they never answer their phones, even during business hours. I call the customer service number and wait on hold for hours. I call the general manager directly and it always goes to voicemail.

Another trick they do is every time they call you, they scold you and claim they have been calling you all day and that you don't answer. Every step of the way, they defraud you and then insult you in a psychological game in order to quadruple prices on you, stealing from you, but guilt you into paying by making it seem like you messed up, rather than act like professionals who are supposed to know their own business.

Bottom line - they bait you with a low quote, only to later quadruple your price and hold your own belongings hostage in order to make you pay the inflated prices.

Move size: 4 Bedroom Home Service cost: $20400

Buyer Beware! This Broker No showed 2 days in a row. They quoted me $2100, then $3400 for the same amount of items. Only 1 guy showed up to move my things and he screamed for help on the stairs until my neighbors came out. I was forced to move my own things for almost 5 hours. I Paid to move my Own things! 25% of my boxes, vaccuum, vanity are missing another 10% is broken and damaged, the mover left my couch out in the rain. Please do Not hire from brokers "ALL PRO MOVING CO. or Silver Star Moving CO. There the same and the worst nightmare you can have.

Move size: 2 Bedroom Home Service cost: $3500

Brandon and Christina managed my account at All Pro. They were extremely personable although I probably came across as rude considering the duress I was under. They corresponded with me throughout the entire process, from A to Z. The movers scuffed one of my curio cabinets coming up the stairs somehow, but at the end of the day, I just enjoyed my relocation with a glass of wine and insurance on their end covered the rest. They were extremely apologetic on all ends so I can’t really say anything negative.

Move size: 4 Bedroom Home Service cost: $6800

I normally don’t give positive reviews on companies, but All Pro Movers transported my entire life when I divorced my husband. They packed everything so meticulously- truly professional. I was moving cross country, however, so some pieces of china were destroyed during the move. Although I was hesitant to make a big deal over it, I did call in and report the damage. Not only was I given the utmost respect with their customer service team, they covered the damage 100%. Highly recommended!

Move size: 3 Bedroom Home Service cost: $3500