AAA Moving & Storage

We had several damaged and missing items that totaled in value several thousands of dollars. We had damaged couches, shattered tables, missing electronics etc. They disassembled furniture and lost pieces so that much of it could not be reassembled. They refused to reassemble furniture as a service that was supposed to be part of the scope of work. They used movers that actually demanded a tip after doing a terrible job moving our furniture into the house and were threatening towards my wife about it. The driver insisted on payment and left without providing us any of the paperwork we needed to track our inventory of items. They offered $150.00 to us for for compensation. We refused and decided to go through the full claim process thinking it would be a fair or at least impartial only to find out that the system is basically rigged in favor of the moving company. We ended up getting $70.00 for it. I've worked my butt off doing self moves in the past and thought , never again will I do that, but I honestly regret using this company's service so much, I don't think I could ever trust another moving company again because of how bad this moving experience was. The people this company hires to do your move are not actual professional movers, they are just hired hands who don't care about professionalism or doing the right thing. They just want to collect your money and leave you as quickly as possible. They don't care about quality of work and this moving company doesn't care either, especially after they've already taken your money, valuables, and initial trust.

Move size: 4+ Bedroom Home Service cost: $15000

One of the Worst mistakes we've ever made! I wish I could give them negative stars, they're not worthy of one star. Extremely unprofessional salespersons, crew, drivers, and owner! (because yes we talked her.) Stuff missing. Stuff broken. We gave them a complete inventory list, yet they more than doubled the price of the contract. They agreed to store our stuff until we arrived, then lied and said we gave them the okay to deliver. Had to unload the entire truck into a storage building because we weren't ready. Which cost us even more money..They're lying thieves. Don't make the same mistake we did.

Move size: 3 Bedroom Home Service cost: $10000

I hired AAA for a moved from Dallas to Miami. The salesperson, Jason, was always very courteous and responsive (more on that in a bit). I was moving to my new apt. complex in Miami on 3/1. They picked up my stuff on 2/21, a full week before my moving date because Jason told me the earlier they picked up my stuff the higher the likelihood it would get there by 3/1.
Long story short, my stuff got here on 3/12 (-1 one star), which I can someone understand, but in the meantime, they were very unresponsive. I was the one that was always calling to check in and Jason blocked my phone number.
None of my stuff was damaged/broken, so I applaud them for that, but my other problem was that they promised to assemble my furniture once they got here, which they did not. The movers claimed it was because they had to carry the stuff further than originally agreed (which was true) but I offered to move it myself to my apartment so they could assemble it, but still they refused.
I think these guys are brokers (not movers themselves) who work with other companies to get shipments moved across the country, rather than doing it themselves.
I ended up paying $1245 instead of the $999 quoted. They said it was because I went over my cubic feet allocation, but they never actually measured it (all items listed on the quote were the ones I sent).
This was my first time moving so I probably had some unrealistic expectations, but I still believe this company can do a much, much better job. AAA's quote was also the cheapest one I got, so there's also that.
Moving forward I'll probably just rent a Uhaul if/when I move again. It might be more physical work, but that's preferable over the stress of not knowing where your stuff is/when you're going to get it.

Move size: 1 Bedroom Home Service cost: $1245

If I could give them a negative 5 stars, that's what I would give them. Do not use this company. They charge over what the initial contract states because of fine wording that the customer does not understand. Then do not deliver your belongings on time and hold your belongings until you pay them the unknown extra amount they charge. Belongings are broken an missing. And trust me, after the initial contract and paying the down payment, you cannot get a hold of original person you made the deal with.

Move size: 3 Bedroom Home Service cost: $2400

We moved from Dallas area to Florida. They were nice when giving the estimate but receiving goods took awhile because it was never explained how our items were shipped. A random trucker is used and he waited around to fill his load. Then he insisted on money order which we were never told and it was Sunday. We had used a credit card for down payment. This of course delayed our goods. This was our 13th move and we have never been treated like this. Very unprofessional. We tried to use their insurance for items broken. The insurance broker they use awarded us for damages a very small amount and the company is to issue the payment. Almost a year later have not seen it. Insurance was worthless. Would not recommend this company!

Move size: 3 Bedroom Home Service cost: $8100

The delivery drivers insisted that we had no choice but to accept delivery at 3 AM. (They actually showed up at 3:45). When we asked them if they could postpone it until 7 am, they said no, because they had another delivery in the morning (which turned out to be a lie). When the drivers showed up they then insisted we pay extra for elevator use and made up an overage fee of $125 per 100 ft (delivery more than 100 ft from the truck). We had to pay before they would begin to unload the truck in cash. We pulled up the contract online when they were outside which said there was NO FEE for elevators and $75 for each 100 ft over 100 ft (free). When we showed the drivers our contract, the drivers then called their manager (whom we assumed was with AAA Moving and Storage) who then insisted we send them a picture of our original contract to prove what we were claiming before he would authorize them to return our money. Eventually, our money was returned. Then, the drivers went to task assembling our furniture WITHOUT ANY TOOLS. This included a large bed frame and table. We had to dismantle and reassemble them correctly. When AAA Moving and Storage was asked to compensate us for this breach of contract and all these issues, they refused to even communicate. We tried emailing, texting and calling. We were not rude in any of our communication. The only communication we got was a $25 insurance claim offer for the table the drivers broke while trying to assemble it without addressing the other issues. The contact at AAA did confirm that other clients also complained that the drivers did not have any tools. The contact at AAA said it was our fault to receive the delivery before 4 am! Even though we asked repeatedly if it could be later and were told no. I will say that the initial communication with the salesperson was satisfactory, but the follow-up was not. I would definitely NOT recommend this company.

Move size: 1 Bedroom Home Service cost: $2600

Great all around moving experience with AAA. I gathered several quotes, and narrowed it down to using AAA not only for the pricing, but also because I had a better line of communication with the team than it seemed with the other moving companies I was speaking with. AAA was thorough, diligent, and took the needed time to make sure we both had the right expectation for the task at hand. The move was completely successful. No damages, No delays, and the cost was spot on. No regrets here... AAA Moving & Storage gets a perfect score from us!

Move size: 3 Bedroom Home Service cost: $4785