A&C Brothers Moving & Storage

We had the absolute worst experience with this company and their incompetent owner Art! He obviously has zero morals and should not be running a company here in AZ! I really wish I would have read reviews on them before we hired them because at least then I would have known they were nothing but a con company trying to swindle Monday out of actual hard working people! DO NOT hire this company to move your personal belongings, unless you want to be double charged for THEIR mistakes and then get threatened with keeping your stuff if you don’t pay! I keep reading all these bad reviews and most of them are the same experience I had! I will keep posting this on every review platform I can find, so that others don’t get scammed by these people!

Move size: 4 Bedroom Home Service cost: $1000

Positive: Professionalism, Punctuality, Quality

I had a great experience with this company. I was quoted for 8 hours to move a 4 bedroom house. They moved it in 6.5 hours. They came disassembled my furniture, wrapped it in moving blankets and loaded it into their truck. I was afraid of the items tipping over. I took a quick sneak peak into the trucks back and saw everything so neatly packed, strappred it looked like a Tetris game! amazing. OVERALL the mover saved me money by beating the quote and transporting my items safely. I do recommend them and will use again.

PS: Ask for Eddie and see if they have any moving specials. Eddie told me depending on the day the rate can change lower.

Move size: 4 Bedroom Home Service cost: $968

I was speaking with this company for two days. I repeatedly informed them that the piece that I was looking to move was 1000lbs. The response that I continously received was that it wouldn't be a problem. The day of the move, I informed them again about the weight and they assured me that it would not be an issue. I was given a time of 12pm-3pm with a 30 minute courtesy call when they were on their way to the pick up location. I never received a courtesy call but instead got a call from the company telling me that the piece was too heavy to move with 3 guys and that they needed a total of 5 guys at my expense. Are you kidding me!? Candice, the woman I spoke with, then proceeds to tell me that it is also raining outside, which it had been for 2 days and didn't start suddenly when the movers got to the location. I told her that the rain wasn't sudden and she tells me that she hasn't checked the weather chanel and that maybe it's "more wet".....it's raining! That's what happens when it rains! I asked to speak to a manager. He was very rude. As I was explaining the situation, he says, "I'm going to cut you off because this is just the situation." He also informed me that it would cost me an additional $150 for 2 more men and that it would have to be done the next day. This caused a huge inconvenience for me since I took time off of work to receive the item and the person that the item was being picked up from put her home renovation on hold for a day so that the piece could be moved. The company also told me that there were 3 steps that they didn't know about. In the 2 days that I was speaking to them, no one asked me about steps at the pick up location or at my home. As a matter of fact, no details about either location was asked. I have moved across the country as well as in state and have never experienced such an unprofessional moving company. To top it off, the manager informs me that my deposit will take 10-12 business days to get refunded! I just paid them a couple of hours before they got to the location! Why would it take that long!? If I could leave a negative star review then I would. Extremely pathetic customer service.

Move size: Partial Move Service cost: $434

They send out 1 guy who didn’t know what he was doing and my job required 2 someone else with less experience came to help. Multiple time he almost tipped refrigerator and was using a furniture dolly until my husband stepped in and told him how to move it.

I had to tell him how to use a dolly!!

Once the move was made I shorted him $20 for horrible service and he said he knows where I live and can come back.

I’m shocked nothing was broken or someone hurt in the move ( I only had 5 items moved) but to threaten that he’d come back after me, is over the top

Move size: Studio Service cost: $250

SHAME ON A & E MOVING AND STORAGE! RUN AWAY FROM THIS COMPANY! This company is managed by people that do not keep their word nor take responsibility to assist the customer when there is conflict or damage to customer property.

My son's very expensive sports car was parked on the curb when the A&C truck pulled in front it to load furniture. Subsequently, backing up they hit the sports car which sits very low to the ground. That evening it was discovered. The next day I contacted A&C and went to their location and measured the back gate system on the truck and it turned out that the lift gate marks on the hood matched the back of the moving truck EXACTLY as they were found on the front of the sports car. I dealt with Art who was the facility manager. He agreed to share the company insurance information with me but never did.

After over 50 phone calls since August 28th there is still no returned phone call, text or email with the company insurance information! And now my calls are monitored and my number is simply ignored by their receptionists. All I had asked was to receive the insurance information so that my insurance company could file a claim. Now it has come to this "well deserved" negative review and soon, legal action against the company.

We have Ring door bell footage of the entire time the sports car was parked behind the moving truck and up until the damage was discovered on the sports car, that was the only truck parked in front of the sports car the entire time.

Again, the apparatus and rigging on the back of the truck match up EXACTY with the damage on the sports car!

AGAIN, SHAME ON YOU A & C MOVING AND STORAGE!

Move size: Partial Move Service cost: $1895