1st Generation Moving

Move from AR to NY

This company will make your move the worst possible in every imaginable aspect.

I was paired with them through a brokerage company to move all of my belongings from Arkansas to NYC, and was told that they would be able to deliver everything on a specific date as I had informed them that I would be out of town for three weeks after that - they ended up arriving a full week late and I had to have a friend do my move for me since I wasn't there. Absolutely ZERO apology from the company, and the owner yelled down the phone that if I wanted to argue over the date on the contract I could lawyer up and he would have his lawyer ready.

The day that they were moving my things in, I got a call that there was a "long carry" fee of $500, even though they were parked directly in front of my apartment building and had access to a reserved freight elevator that was in the lobby. By that standard, every move is a "long carry" move. Of course I was left no choice but to pay, as they had my belongings in their truck.

Once I arrived home, I realized that they had lost an entire large box (I had maybe 10 boxes total being moved). I called them, and Jason told me that they would check the warehouse…

A big old NOPE

Trash company and if I could give negative stars, i would! Beware, once they have your money, they don't care about what happens to your stuff.

We moved across states and somehow, this company managed to lose several of our boxes, including a box that was full of very sentimental wedding stuff (including a signed guest book, along with other irreplaceable items). They also delivered 3 boxes of items that did not belong to us.

After sharing the lot numbers and stickers from these unknown boxes (full of NICE kitchen items for the most part), they still were unable to find the owners of these boxes, nor were they able to find our wedding items. Kind of weird when you have a certain amount of deliveries along a route and yet you are unable to figure out what belongs to who even though these boxes were clearly labeled?

Hay, the owner didn't respond to any of the messages I sent regarding our stuff and other managers involved, after making some half-hearted efforts to figure out whose stuff we had and also to "find" our stuff, pretty much went radio silent. Cool, so i lost some of my most precious, irreplaceable memories and you guys could care less. How hard is it to call the folks…

Never Showed Up!

I chose 1st Generation Moving LLC as they were the cheapest quote that I had received.  I worked with Travis on the first day of booking my move and was very happy.  Then when I called back, I never spoke with Travis again, I spoke with Jeremy who was harsh and very rude.  I told him that I would rather speak with Travis and he seemed to calm down and everything seemed to be ok after that.  1 week before my move I called to confirm with him, he told me not to worry and that I would know my moving time on my date of move 48 hours before hand.  I had paid them my deposit of $230.00.  24 hours before my move, I called Jeremy again, he said that the foreman quit and that he promised he would figure out how to get my stuff on a truck.  I had to call 3 times that day, with the promise that he would have someone at my house, when I asked for a time, none was given.  When the moving date showed, no one showed up, no one answered the phone and after repeated calls, and emails, I had to call the fraud department at my bank to recover the money and have reported them to the better buisiness bureau. I would not recommend them unless you want to be stranded day of with no one to move your…

Move from Oklahoma to Florida

Do NOT use this company. There is no communication and they refuse to provide the requested paperwork to their insurance company so my damage claim can be paid. They took over a month to get my things to me at the new address. The delivery driver gave me no signed paperwork and they will now not talk to me. This company is incredibly careless and I don't recommend that anyone use them.

Long distance Oklahoma to Florida

Didn't communicate what was going on. Contract was for 21 business days, they delivered 2 days after the contract ended. Loaded truck backwards. Went to Tampa and West Palm Beach, before Orlando. Charged extra for more steps then 8 (didn't sign anything stating that). Chris did the unloading himself, the other guy wouldn't help him.

Late Delivery.

Hi All, I moved from Dallas, TX to Bentonville, AR and they committed that they will deliver within 7 days as its just 350 miles. Even they updated in website it is 1 to 7 days for 500 miles. But I didn't recieved within 7 days and asked them and they are so casual way they spoke and informed its still in their Dallas Warehouse and they didn't got the vehicle to send my things. They informed that they can't commit any specific date for my delivery and it may take some more days. Also I asked for refund and its not in their policy it seems. Now I am suffering without my necessary things. :-( So sad to share this. Also now I am bad that I paid full amount upfront. Now I can't deduct some money also .

Unprofessional.

Unfortunately my experience with this company ended worst than it started. At the beginning Jimmy seemed helpful and told us they'd take care of everything and we'd have our belongings within 5-7 business days. But it actually took 11 days. They also refused to send someone out to my house to generate a solid estimate. Did my estimate over the phone with Jimmy,and after the movers finished loading my belongings into the truck they hit me up for all the additional charges. They tried telling me the estimate said we were only moving with 5 boxes,laughable for a across country move, and for all the supplies they used. They repacked alot of our belongings and took apart EVERY single piece of furniture, even the coffee table and tv stand. They didn't take pictures of anything, so when my furniture was delivered the guys had no idea what they were working with. Speaking of that this company outsoources the trucking company and movers who deliver everything. These guys were actually professional and were embarrassed at how 1st generation just threw things together..like chair legs inside the dresser that scratched the inside and left shreds of wood splinter everywhere.Forgot to mention…

Worst Moving Experience.

Where to even start?  In addition to a damaged buffet table..  

#1. First they ignored my dates and stated they were delivering later that day..5 days early - 5 days before I had the keys to the new lease.  If I didn't not agree, it would be another 2-3 weeks before they'd deliver again.  

#2.  I marked a huge space in front of the building.  The driver refused to park there because there was a sign that stated "no thru traffic."  He would not listen to reason about "delivery trucks are not thru trucks". He parked around the corner and charged me $75 for the distance..and basically held or belongings hostage until I went to an ATM and go $75..or he'd come back in 2-3 weeks.  

#3. Then he additionally wanted another $75 for the flight of stairs..which was already in my contract free.  I called the owner, handed the driver my phone, who yelled at the owner and then threw my phone across the room..  The owner said the stairs were in the contract, but asked me to pay the $75 for the distance and then claim it so he could reimbursement instead of fighting with the driver..and that he had never used this contract driver before.  (The driver later made it very clear he's been working…

  Big mistake on my part to give them my move.    - They gave me a low quote on the phone, but when they came over to move took the price was way higher.   - They take 50% of the money upfront in cash, so beware. They take your stuff and money and after that hold you hostage on delivery   - My delivery took almost a month from pickup date, and had to call multiple times with no status update from them - After almost 20 days from the pickup, they told me the move was very hard for them as they could not find anyone to deliver it to my location. Why could they not tell me upfront before they took my money and stuff ? They knew where I was shipping it since the day I asked for a quote.   - The service after you give them your move is outright pathetic. It was almost like dealing with criminals.   - They never called to tell me my stuff has been shipped, only to be called by the driver who wanted to deliver it at 10:00 pm in the night - The Delivery guy again looked for reasons to charge extra, had to pay him $200 more for taking it one extra floor - Did not assemble the bed properly, cause he had lost a few screws. - The delivery guy kept on asking for tip (more like threatening to…