Zippy Shell Incorporated

The company has been horrible as far as customer service is concerned. We made a request for a time when I would actually be available to unload after work (1pm) which they said they would process but never informed us it was apparently denied. So they arrived early (10am) with no prior warning or heads up and we were not able to get our stuff at that time with me being at work. So the driver left just before I got home. A supervisor I talked to “apologized” but said my only are to pay another $1,500 for them to come out again (with a $50 removal from the fee, woohoo!) or come get it ourselves which I cannot do since the pod is over 4 hours away outside of South Dakota. I’m being punished for them dropping the ball. I don’t recommend this company to anyone. The stress has been unbelievable. We still don’t have our stuff yet.

Move size: 2 Bedroom Home Service cost: $4500

After reviewing other relocation options, I hired this company for my move from Seattle to Central Pennsylvania. I wanted to avid the stress of driving a truck while towing my car across the country, and had a lot of furniture and sentimental items that could not fit in my car.

Customer service was hit or miss, although some agents were very friendly. During my initial booking I was told my stuff would arrive 10-14 business days after it left Seattle (May 1), and I would receive an email/call so I could schedule the drop-off time. I was told I would have three hours to unload. Zippy offered unloading services, but the rates appeared to be 2-3x other loading/unloading help in the area. The agent that signed my moving agreement ignored follow-up emails I had with questions. I did not learn until after arriving in Pennsylvania that once my shell arrived at the storage facility here, it could be 5-10 days before it would be delivered. They then give you a vague window of time, so is impossible to try and hire local unloading help.

My time frame was 10am-1300, and at 1300 I received a call that the drive was here. However, an empty zippy shell arrived, instead of one with all my belongings. Currently trying to reschedule for stuff to come on the 24th. We will see how this goes. Very little faith in the company at this point in time.

Move size: 2 Bedroom Home Service cost: $4000

Corporate is terrible. I will never use or recommend Zippy Shell. First, they delivered the wrong container a month and a half later. They had lost our container and couldn't locate it for 2 full days, when they said it was in Cali. But the next day when I called they said it had been in Cleveland. Not even Zippy Shell can keep their story straight. All the while their communication was not very good. I had to call them to get an update on where my container was. After going through all of this, they won't give me a full refund. They offered a few hundred dollars, a fraction of the thousands of dollars I paid to ship my container across the country. I will never trust this company. Not only did Zippy Shell bring the wrong container to my house, lose my container, and not provide good customer service, we had mice poop in our container and on our belongings. I previously used PODS and they delivered the right container at exactly the time they promised.

Move size: 1 Bedroom Home Service cost: $5020

Used to move from Minnesota to North Carolina. They contracted with movers to pick my belongings up on July which went fine. I called them on August 5th to get an update only to find that my belongings were still in Minnesota! Asked to speak to a supervisor/manager for answers and was told they have to submit a form and I'd be called back, we'll as of today August 9th, no one had called so I call and my furnishings are still in Minnesota. Contract I signed said transit would be 7-10 business day. I wait on hold for Supervisor, Nathan finally answers and keeps giving me the same canned response, "We're working on getting your stuff out today". What! Per the contract, tomorrow will be day 10 and it's not even in transit!! He could not even say for sure if my stuff would be leaving Minnesota today. I asked for a call either way and he responded, "he couldn't promise a call back. What a crappy way to do business! I would never use this company again,, nor recommend them. I believe they are unprofessional and untrustworth.

Move size: 2 Bedroom Home Service cost: $4400

The price and flexibility were appealing. But once they picked our stuff up - they have failed to deliver on a single commitment outlined in the contract. Our stuff was supposed to be delivered 5 days ago. Leading up to the promised delivery date I was told repeatedly that they were on schedule (even though up to the day before delivery our stuff was still in Oregon). When the due date arrived, our stuff finally arrived in Montana. But ZippyShell refused to provide a delivery date, stating that the local company would provide that within 48 hours. 3 days have come and no one has contacted me to confirm a delivery date. I've called customer service (again) and Zippy Shell is still refusing to provide a move date. They also refuse to call the local moving company and keep telling me "we're working on it." They have refused to let me speak to a supervisor. And we've received multiple hidden charges that they keep charging to my card without approval. If you need cheap and you are super flexible with SUPER LOW expectations for customer service - then this is the company for you. But if you want clear costs/timelines/and professional service you will want to use another company.

Move size: 4 Bedroom Home Service cost: $13900

We ordered our container two months in advance. Our container was due to arrive Jul 23 2021 800 am-1200 it didn' t arrive during this time period so my husband called again and we were told that it wouldn't be delivered until 8:00-10:00 pm the container arrived at approx 9:30 pm. We were told we were scheduled to have the container picked up Monday July 26 again 8:00 am-12:00 no one picked up the container so we called again and was told the container would be picked up at 4:00-8:00 pm needless to say it is now July 26 12:17 am and no one picked up our container and that will probably delay our delivery date. I hope our container gets picked up before our house closes so the new owners don't have to deal with a container in their driveway.

Move size: 1 Bedroom Home Service cost: $6500

When I called initially back in June to schedule my move, I told them I had a 3-bedroom home. They did not relay that one cage is for a “3-room home” or maybe she didn’t get what I was saying. But when they arrived on July 29th, the cage was NOT big enough. So they couldn’t take all of my things. They also couldn’t send a second cage same day. I managed to FINALLY get in touch with customer service after literally having waited on hold twice for over an hour, they were apologetic and said they’d schedule a follow-up cage right away. That was inconvenient, but fine. I asked that someone call me and let me know when they’d be there because I was not in the state where my things were in storage and would need to make arrangements. They not only sent someone without clearly contacting me, they did it twice while I was hours away. I finally called the local office and scheduled a time with them. I was told Wed the 11th of Aug at 10am. It’s a 4-hour drive to meet them for me and a second day off of work, but I got here. They didn’t get to me until 4pm, and I still had to drive back home and go to work the next day. When I say I will never use them again, I mean NEVER. The customer service has been subpar at best.

Move size: 3 Bedroom Home Service cost: $5000

This company does not deserve a SINGLE star. As someone who works in retail, I know how important it is for businesses to acknowledge when they have made an error, and both make it right and show empathy to customers. Zippy Shell is a fraudulent, unethical business model. Your initial sales consult will be comfortingly easy, and you'll leave the conversation feeling reassured. Then, the moving begins, and you'll realize that you've been WOEFULLY misled.

If you want to read more, I've detailed our experience with Zippy Shell below. Otherwise, here's my advice:

I hate running. I literally never run unless I am chased. So here I am CHASING YOU. RUN RUN RUN AWAY FROM THIS COMPANY. You'd be better off hiring a pack of carrier pigeons to move your stuff, they'll be more enjoyable to deal with and more reliable.

DETAILS:

- After our consult and a lengthy conversation about our belongings, we were ensured that one container would accommodate our belongings. Our Moving Agreement specified a container delivery date, container loading date, and a container pick up date.

- The containers were not delivered on the planned date (even though it was confirmed in an email from ZippyShell). Rather, two movers and an empty truck arrived a full business day earlier (5/24) than the date scheduled and aligned on in our moving agreement (5/25/2021). No notice was provided of the change in moving date, nor the fact that the expected pod/container was not being delivered. Upon calling ZippyShell customer service on 5/24, we were told that we had no choice but to move that day, and that they could not accommodate our scheduled moving date (5/25). Little effort was made by ZippyShell customer service to right the experience. They offered us $100 off, a wholly unsatisfying attempt to remedy the error, as both myself and my partner had to take an unexpected and unplanned day off from work. I have seen no invoice showing that the $100 off was even applied to our bill.

- Halfway into our unplanned moving day, the movers alerted us that our belongings would NOT be able to fit into the planned single container, as the associate ensured us would be the case. Not only did ZippyShell neglect to take responsibility for misleading us, they could not ensure a second container. In extensive conversations with ZippyShell, they told us that they could not get a second container to us until 5/26 or 5/27, days after our scheduled move out. We were closing on the house the morning of 5/26, and could NOT be in the home past 9 AM on 5/26.

- With NO help at all from ZippyShell, the gentlemen moving us personally decided to help us and retuned to our home with the second container, as ZippyShell refused to work with us, even though the situation was entirely due to ZippyShell’s own errors. Further, we were made to pay incrementally for the second container – AND we were charged updated freight/transportation costs.

Think it ends here? I wish. The move-in process has been even more infuriating. We were supposed to move into our new home on 7/15, and so far are on day 5 in an empty apartment despite multiple verbal scheduling conversations with the ZippyShell team to confirm the move in date. They decided to book our move in on 7/23 without consulting us, or considering that we have JOBS and need notice to be able to take off work. This leaves us in an empty apartment having to eat out and sleep on an air mattress (that alone costs $100) for over a week -- nevermind the actual medical damage they are causing me, as I have a fractured back that requires specific care. OUR PHYSICAL AND MENTAL BODIES HAVE SUFFERED AS A RESULT OF THIS COMPANY.

They've offered me $150 for the inconvenience, despite the fact that I've spent nearly $6K with them when I was originally quoted $2,400.

WHAT. A. JOKE.

Move size: 2 Bedroom Home Service cost: $6000

Our move with Zippy Shell has been unprofessional, misleading, and frustrating every step of the way. We initially scheduled our shell and were confirmed for one date and told that our shell would arrive in 10-14 days at our new home. This date was rescheduled for two days later on short notice (thank goodness we had built in some days to clean and didn't have to be out on the initial date). We then learned that despite being quoted '10-14 days' verbally on initial consultation, that they actually meant 10-14 BUSINESS days and that there was no way to expedite the arrival of our belongings.

We therefore arrived at our new home with a baby and two dogs without any belongings for TWO WEEKS. We then learned that the 'destination' that is listed in the contract (our home address) is not what they actually deliver to in 10-14 business days but that once the shell arrives at the storage center (which isnt even in our state) it then may take up to 5 days to get it delivered to our address, and if we want to rent a truck and get our belongings ourselves, it will still take at least 48 hours after it arrives for our stuff to be available.

And after multiple phone calls we are on business day 14 and they are telling us that our shell hasn't even left the initial storage facility (2000 miles away) yet and they are unable to tell us when it will be here.

They have not offered us any refunds for the inconvenience and have not apologized or acted remorseful in any way. DO NOT USE THIS COMPANY!

Move size: 3 Bedroom Home Service cost: $4600