Zippy Shell Incorporated

There was initially no issues with picking up our possession, scheduling. the crew who came to load complained that they had to walk in grass and it would "mess up my new shoes" and didn't want to use their hand cart because it would also need to be cleaned after. As for delivery, that has not been completed yet. They called initially saying that they would be unable to deliver to the address I provided when they were hired. And told me that I'd have to dive the 2 hours to pick it up myself. Obviously I hired them due to not being able to move the items myself. They then offered to reschedule service to the following weekend. That day they did not call, but when I called just after noon (a morning delivery was promised) I was told that the crew called out and they were unable to deliver that day. They knew and did not even call me to inform me. I am now awaiting a second rescheduled delivery in 2 days and if it is not delivered I intend to file an insurance claim, as well as legal (theft) charges. Their staff was both unhelpful and not understanding in why I may be so upset with their lack of service.

TLDR: do NOT hire this service, you are better off loading your possessions onto a bicycle and riding that...

Move size: 2 Bedroom Home Service cost: $5200

Helping our daughter move across country we found Zippy Shell. If moving across country look elsewhere, I would not recommend Zippy Shell to move you across the street. What they lack in professionalism they make up for it in being unreliable. Their company is blessed with a lack of communication and their problem solving abilities consist of saying “I’m sorry” which they say a lot. Our cross country move was scheduled for May 10th and apparently they only work with 4 movers in the Seattle area and when the local movers truck broke down their solution was to move the moving day to the 13th and to say “I’m sorry” . My daughter had to fight for this date as they wanted to schedule it on the 27th. It didn’t matter that this delay resulted in her family rescheduling their flight to Seattle, an extra night in a hotel and additional expenses plus a car rental. Oh but a discount of $200 which was less then ½ of a percent discount from the total cost of the move was given for the issue.

Expected delivery day was 10 business days from pick up, 20 business days later her stuff arrived in Oklahoma at their storage site. This was after several calls, and being told at one point they had not heard from their driver for 6 days!! No concern was shown for their missing driver or that all of her worldly possessions were MIA. Due to this issue a discount of $150 was given, with both discounts ($350 total) this super amazing discount was still less then one percent of the total invoice from Zippy. But they did say “I’m sorry” I hope their driver was ok.

At this time she asked to have access to her stuff, She did as asked per the contract and gave two day notice. She was told she would be charged a $150 access fee. This fee is not disclosed on the website or on your contract. I guess we should of read between the lines. She was done dealing with them at this time and asked for her stuff to be delivered to a family member’s home (her apartment is not ready) She was told that she needed to provide them with a 14 day notice to move her stuff. Hmm, her contract said 7 days which she had to point out. It was scheduled for a Saturday but changed to a Monday which they knew she had to work that day. I guess for Zippy Shell calendars are hard to understand, but they did say “I’m sorry”.

She finally had her stuff! But all her stuff was covered in grass, dirt and black soot stuff. Boxes were damaged, some crushed. She is still going through boxes and knows she will find more surprises.

So if you love working with a company that doesn’t know how to communicate, problem solve, read their own contract and sneak in undisclosed fees this is the company for you! They are nice and only a little condescending when working with you so do keep that in mind. I’m sorry my review was not shorter and hopefully I only took up less then 1% of your time.

Move size: Studio Service cost: $4172

Zippy has a few people working for them that are personable and sharp, but the initial impression from the sales person has nothing to do with their performance. I had two containers picked up at different times for an interstate move. They don't show up on the scheduled day and they don't deliver on the scheduled day. You may or may not be able to get through to them by phone, and they are adept at giving the side shuffle when you ask where your container is.. Our first container was dropped off and it was packed with someone else's garbage when we opened it up. Had to wait another day for the next clean container and there's no apologies from anyone but the driver. The second container didn't get picked up until after we had moved out. Didn't show when scheduled and no notification. We moved from California to Washington and the first container showed up a week after the scheduled date, the second container still hasn't shown up (It was scheduled for a delivery three days ago). I've probably logged about 20 hrs of time on the phone with them, but none of it has mattered. They don't do anything except say they'll look into it. That is if you don't get tired of waiting on hold. In another day I'll call the sheriff at the the facility they use in Puyallup Washington and see if I can get some response that way. Seriously, DO NOT USE THIS COMPANY! It's essentially criminal the way they operate.

Move size: 4 Bedroom Home Service cost: $6200

It will have taken over a month for our stuff to arrive from Tucson to Baltimore. We had it picked up 6/8, it arrived in their Maryland facility on 6/29, and they will deliver it to our house on 7/16.

We are living in a mostly empty house because all of our belongings are in there. This has been an absolute nightmare. When you call customer service, no one seems to know anything and they just tell you what you want to hear.

Please please please read these negative reviews and listen to them. This is an unprofessional company who contracts out to other companies.

Move size: 3 Bedroom Home Service cost: $4500

Do not, under any circumstances, use Zippy Shell (also operates under the name Pack Rat). We ordered a Pod a month before needed. The day the pod was to be delivered we were told it couldn't be done because they had not pods available. We were told that the earliest date of POSSIBLE delivery was the day it was originally to be picked up and we were to move. Who runs a business like this when they cannot even keep track of their inventory versus their client needs? Very, very poor business practice. DO NOT RECOMMEND.

Move size: 2 Bedroom Home Service cost: $1200

Zippy Shell was scheduled to arrive between 8 am and noon with movers to load. No show and no call. We called 12 times that day and each time talked to a different person. The last person said she would get back to us by 8 pm with answers. No call. Called the next day because received a rescheduled date by email and text. No personal contact and that date was unacceptable. The next day talked with a manager and canceled. Because we have to get a parking permit in the city, it creates lots of extra expenses and time. Now to find another mover with better reviews!

Move size: 2 Bedroom Home Service cost: $2180

A one star review would be far too much credit to this company.

They have had our pod for over a month when we were told that we were to have our pod in 6-8 business days.

First it took our stuff almost 2 weeks to even get to Oregon from Oakland. They never gave us any update. We had to call over and over again with no communication as to when our stuff would even arrive in Oregon.

When it finally arrived in Oregon they scheduled our delivery date 10 days out. So at this point we are 3 weeks past.

The day of the delivery came and no time window so we called. They said we were scheduled on the route but anywhere between 8am-8pm. We had taken this day off work as well as the following to be able to move our stuff. No call, no communication whatsoever.

The next day we call they tell us it wont be here till the next day. Again same story, we call in the morning to get a time frame. Nothing. So this is the second scheduled delivery that never happened with no communcation.

I have had it trying to communicate with these people. I work in customer service and this is just trash. Nathan who is a supervisor has no communication skills or empathy to what this company is putting us through.

We are supposed to have friends in town to check out our new space and stay with us. Now will be having to potentially shell out money to stay in a hotel.

DO NOT WORK WITH ZIPPY SHELL.

We are ready to get a lawyer involved and have already contacted the Better Business Bureau to get help.

Move size: 1 Bedroom Home Service cost: $3800

We have used zippy shell 3 times now and this past time has been a complete disaster. We booked them 2 months in advance and 2 days before the movers were to come they call and say they aren't available. They also have such loose control of their inventory, they didn't even know our shell arrived at their warehouse until I called demanding answers 8 days later. Even then it took 24 hours and 4 separate employees to find out they'd screwed up. Now they are fully paid and will not work with us to make up for their error. This is just the cherry on top of a disaster cake with them. We returned as customers because our other 2 moves were relatively good, but our research shows they have since sold to 1-800-PACK RAT and they are a terrible company now. You've been warned.

Move size: 2 Bedroom Home Service cost: $1900

Absolutely horrible experience. Heads up if you have 2 deliveries there is a redelivery charge of 300 dollars that they never tell you about until a few days before your pod is supposed to be delivered. Customer service completely unhelpful unwilling or unable to reimburse you for any of these inconveniences and miscommunications. If they break an item which they did break my television it is 60 to 90 days for a reimbursement. They say a manager will call you back you will be waiting days for that call regardless of the timeline they gave you. Never will use this service again so unorganized and unhelpful.

Move size: 3 Bedroom Home Service cost: $3000