West Coast Movers

Movers didn't show up until middle of the afternoon and didn't finish packing until early the next morning.  Didn't come properly prepared to pack and had to go purchase more boxes. After loading the truck notified us that the cost would be almost double.  Customer service was TERRIBLE at responding and lied ALL of the time.  Continuously stated that the truck was on it's way, and then the next day someone else would say it hadn't even left yet.  When my furniture finally got to the house so many things were damaged or lost/stolen that I don';t have enough space in this post to list them all.  Pictures were thrown in boxes together, no wrapping.  The screws were removed from my bed and lost.  My electronics were packed with food that rotted in the boxes.  My childrens' piggy banks were broken, money fell out of the boxes and the unloaders picked up the money and PUT IT IN THEIR POCKETS! Customer service did not return my calls after leaving multiple messages.  Claims is still "processing' an no one is doing anything.   NEVER TRUST WEST COAST MOVERS!

Service cost: $5750

I have worst experienced with West Coast Movers and I highly enjoined others who are victims of this company to file complaint against them to protect our rights. The company at first estimated our stuff per list we gave them at 475 cubic feet with a total cost of 1,800 dlrs so I deposited for them to pick up our stuff at Santa Maria, California. The driver name Jake after loading our stuff made the final estimate of our stuff at 950 cubic feet with total cost of $ 3,325. At that time I was already in New York so I protested the estimate of the driver but he told me that I have to call the office . Worst of all the driver have my brother signed the bill of lading without telling him the difference and told him everything is alright. Upon knowing I immediately called the office but nobody pick up the phone and they never return my call so again I called the driver to unloaded my stuff because I do not agree with the final estimate much the cost which is almost double the original estimate and cost but the truck already out of Santa Maria so I could do anything except to pay in order to have unload our stuff at New York. Lately I filed a complaint with the US Dept of Transportation and I intend to filed a lawsuit against West Coast Movers to protect my rights as a customer. I know this is an uphill battle against a big company but truth and justice will prevail..

Service cost: $3000

I requested an online quote for moving our household belongings. The salesperson Glenn (out of Las Vegas) was as friendly and professional as anyone in my position would want to speak to. After finding out that my husband and I had recently moved our own household from AZ to UT in a 26' U-Haul truck, and asking a few questions to verify belongings, he stated he felt very comfortable giving me a quote of $5000.00. He stated he had a lot of experience at this, and I should expect the quote to vary "at the most a few hundred dollars", most likely in my favor. I asked about boxing and/or protecting large items. His response was "Not to worry about anything like that. They employed professional movers who would have the right packaging and protection for our furniture and large or delicate items. The quote arrived with a request to complete the inventory list. Unfortunately, I could not access the list. After 3 additional email conversations between Glenn and I, and my inability to still obtain an inventory list online, I sent him am excel spreadsheet of my household items and he completed the inventory list. After reviewing his inventory list, I signed off on it. After doing so, I remembered I had not seen the wheelbarrow and the BBQ, so contacted him to add. At that point, the quote went up to $5046.00. The day of the move I was not home, and the young men (not professional movers!) advised my husband that they did have special packing for the televisions and mirrors, however there would be an additional cost associated. Glenn hadn't told me that?? At that point, what else do you do but agree to the cost and hope it is not too much. The additional packaging added $600.00 to the quote. After loading the truck, the young man presented my husband with an invoice for $8400.00, $3400.00 more than the original quote! When my husband asked why, it was due to having 3 bulky items, 1 being the living sofa which was on the list. I don't know what the other 2 were. As my husband stated, what do you do? Do you tell them to unload the truck and leave? He certainly did not know, so he signed and paid them $3950.00. Obviously, when he told me, I was not happy and attempted to contact Glenn. My call went to voice mail and I left a message. (1/21/16) - During our travel 1/22/16 thru 1/26/16, I left 2 more messages for Glenn.Tuesday, 1/26/16, the 2 young men show up, obviously in a hurry. They did not unwrap or unbox any of the items they had boxed up, as we were told they would do. We were told they would reassemble all items. There are multiple dents, dings and scratches in my headboard and foot board on master bed, a broken leg on our antique stereo, another broken leg on the TV stand, 2 crystal bowls shattered, a shattered mirror dresser mirror, and as of today, a broken decorative clock.
I finally received a phone call from there General Manager, Angela, who said all the right things, and made me believe she cared and would investigate this personally. 1 week later, I still have heard nothing except the response to my BBB complaint, which states they stand by their response that this was my fault.

Service cost: $8400

The movers who packed me up were efficient. However, they left a huge mess in my room with tape and tape rolls everywhere. Then, delivery to my new home across country took three weeks after I requested it to be delivered. When they delivered my stuff, the movers were in competent and couldn't manuver their truck to my storage unit where I have been assured by the storage unit it has been done. Additionally, they ROLLED UP MY MATTRESS after they picked up my stuff while it was in their possession. I am thoroughly displeased with the whole experience. I would NOT recommend them even if they were cheaper, which was the ONLY good thing about them.

Service cost: $1800

Moving is stressful enough but when you use this company it will be a horrible experience.  At least it was for me!  I was quoted $7500 but ended up being charged over $18,000!  They knew the # of boxes and the number and type of items, beds, etc.  They kept telling me my bedroom set, etc was larger then most and that is why it was costing more.  You don't know charge until truck is finished being loaded which was at 10pm!  The guys loading everything were nice and professional.   The guys uploading were NOT!!  They showed up 4 hours late, the movers were wearing flip flops!!  They used one of my items (a statue) to keep the door open which ended up damaged.  The moved furniture to get boxes thru but refused to move the furniture back in place.  The stated they were just they to deliever!!  I asked one of the movers if he worked for company or was a contract employee, he informed me he was just picked up off the street!!  So much for experience/professional movers!!  Several items were damaged.  In talking to manager, he acted upset by my experience and told me he would get back to me inwhich he never did nor would he return my messages or texts!! Don't be fooled by quote..it will end up costing much more $$ in move and in damages let alone frustration!!

Service cost: $18

In the beginning, I asked the company for a free quote of long distance moving. I told them the size of my stuff was about a one bedroom apartment. Then they gave me a price which is about $1700 with full pack serivse, so I decided to use them for my moving. However, when the mover came and packaged everything in the truck , they told me it is larger then what I told about, so they needed to add the price. After they calculated the price , the price grew up from $1700 to $3800. How they could be that much. And they also didn't tell me about the long distance carry. The distance from my home to the truck is over 75 feet, and that will be long distance carry, and they will charge me $100. Why didn't they tell me in the beginning. They also didn't tell me that they will charge $100 for elevator. My home was super close to the elevator, and the elevator door is also the gate to go out of the apartment. How do they measure that as long distance carry? I also call the customer service and there is always no person response. Even if you leave a voice message, no body will call you back. And when the movers delivered my items to my new home. They charged me another $300 for shuttle. And when I checked my items in the packaged box, I find that my items was stolen. My new router was stolen. My usb hub was stolen, My small money box was stolen. My COACH bag was stolen. My laundry cart was broken. My remote for heater was stolen. My gate remoter was stolen. My vaccum was broken. Two of my earphones was stolen. My flashlight was stolen. And some small items in the boxes was stolen. A lot of packaged boxes was opened, it seems like someone opend my boxes and find some worth items and just stole the items for money!! These guys are cheater and thief. Oh, sorry, robber may be much better for the guys.

Service cost: $3858