United Worldwide Moving

I wanted to give them 0 stars, but it wouldn't let me.
Everything that was told to us has been a lie by United World Wide and their sister company American Home Relocation.
We were called 3 different times to see if we could move up our pick up date from 12/26/19 to 12/24/19 which is Christmas eve so that it could be on a direct route. We cut our plans short and hurried our packing to accommodate them, even received a $100 off for the inconvenience. I have all the phone records to prove this, when I let them know this because we are looking for our stuff that is still in Kansas on 1/8/2020 (and now told most likely it will be February 3 before we get it.) They told me their records say we called them to move up our pick up-date. LIE.
United World Wide, said our movers would show us how much space we were supposed to take up, for our price. They never did, they got to us in the dark 7 pm Christmas Eve and left at almost midnight. then they say we went over our space, not that we were ever shown our space and we didn't even take as much as was on our inventory list because we were in such a rush to help them. So we were charged more.
All of our paperwork says delivery on 1/3/2020. We called all day on 1/2/ and 1/3 before we got someone to answer us. That was the first day they might be able to deliver. Then they said we will hear by Wed. 1/8/2020 at the latest with a 24 hour window for delivery. Today is 1/8/2020. Our items are in a warehouse, not even loaded on a truck. They are now saying maybe by 1/14/2020.. but that they have 21 business days from 1/3 to deliver which is 2/3/2020. NONE of this was told to us until today.
The 2 women at the 2 different companies were rude, didn't care, and kept changing the story. When I asked to speak to their manager, they said they didn't have one. When I asked to speak with dispatch to get a date, Cindy at United gave me a number, when I called that number, Tina at American Home relocation said, there is no number for dispatch it was her only. I asked if she could conference us in so I could speak with them, nope was her answer.
She didn't care at all. At one point I asked her if this was her stuff wouldn't she be frustrated, she just laughed.
We received no less than 7 calls looking for more money because different companies did different things. United didn't even know that AHR picked up our stuff early until I called looking for our truckload. However, we had to call 6 different numbers looking for someone to talk to us about our delivery over 2.5 days, because no-one would call us back.
They say their phones are recorded, which I hope is true because this way I can prove that they LIE regarding everything.
SAVE your money, and go with another company.

Move size: Partial Move Service cost: $3500

I wish I saw this before agreeing to use them. I told them I had a full 5 x 10 unit to be sent from TX to NY. They said they can offer a special piggy back deal and send me a lower offer. The agreement says 300 sq ft which I immediately questioned and they said it should be fine and won't be a problem. Two days before the move the guy in charge calls and wants to do an inventory and charge me an additional $1100. I tell him no and they say they'll pack 300 sq ft and leave whatever else.

Move size: 1 Bedroom Home Service cost: $2600

I cancelled our move with them because of the bad reviews. Thank you to everyone who took the time to write one! I have called no less than 10x to get back our deposit and I am put on hold or sent to "Sarah's" voicemail every time. The operator is rude and gives me push back every time I call. It states in writing that the deposit in 100% refundable. DO NOT BOOK WITH THIS COMPANY! I am just happy that I looked at the reviews before giving them any more of our money. I would give zero stars, but it would not let me.

Move size: 4 Bedroom Home Service cost: $400

This company is literally a scam. Please avoid at all costs. I scheduled a move with them because their customer service people are really good. They said that I had up until 48 hours before the move to cancel with a full refund of the deposit I paid. Well, I canceled, weeks ago, and still haven't gotten a refund. I've called once a week trying to understand where my money is and every time they have a different excuse - "refunds aren't processed until Fridays", "Your refund was processed, but it takes 3-5 days to actually get into your account", etc.

They have stolen almost $1000 from me and I have no idea how to get it back short of taking them to court. I even have a signed contract saying that I was eligible for a refund! I can only imagine what would have happened if we'd actually gone through with using them for our move.

Move size: 1 Bedroom Home Service cost: $2000

I had called United World Wide Moving for my move and was not informed I was being contracted out to some random company. I based my move on a reputable company not just some random no named company. They called me to see if I could do my move a day early which was fine but not only did I have to pay more as I was supposedly over the weight restriction but they damaged my fridge and doorways! When I called United they took no responsibility for this whole situation and just passed the buck! Now I have to file a claim and get $0.60 lb reimbursement which is not going to cover the cost of my fridge! DO NOT USE THIS COMPANY OR UNITED WORLD WIDE MOVING! I would give them both a zero if it was an option.

Move size: 4 Bedroom Home Service cost: $3500

Christine I do believe really did all she could to help us. However it was to NO AVAIL!! The last thing I was told was to send an email to the following email address: info@uwmoving.com. Below is day by day log of my interaction with the people involved and the contact that was made:

BAD BUSINESS PRACTICE ALL AROUND! This is hands down the worst experience I have ever had with a moving company and I DO NOT RECOMMEND THIS MOVING COMPANY TO ANYONE. PLEASE TAKE YOUR BUSINESS ELSEWHERE!! None of their price estimates will be even close to what the final price will be. They will hit you with tons of hidden fees. Your initial agreed upon contract is not valid and you will be forced to sign another contract once the movers arrive. The call center employees do their best to help but can’t do anything because they have no power. Below is a detailed list of events that I’ve went through with United Worldwide Moving:

11/19/2019

We set up an original move date of December 28th, 2019 with a backup moving date of December 29th, 2019. The original price we were given was $2,097.56. I would pay $815 deposit to assure the price $600 dollars cash to the drivers upon arrival and the rest when it was delivered to its destination.

12/26/2019

United World Wide Moving calls us to clarify the inventory. Assures us they would arrive on the 28th of December in between the times of 8-10AM.

12/28/2019

United World Wide Moving calls us to inform us that they wouldn’t be able to do the move on the 28th because of inclement weather. We were later informed by the driver that the inclement weather delay was a lie. He told us that he was in Philadelphia and they made him make another stop on the way to me and would run out of time. The weather for that day was partly cloudy, 63 degrees. The driver assured me that he would arrive between 3-5PM. This wasn’t an issue because the backup date was put in place for a reason. It’s just extremely unprofessional to lie to your customer about the weather.

12/29/2019

After the waiting all day and to make sure that the move was as seamless as possible for the movers. I took apart every single item that needed to be broken down and moved all the items into two rooms. All boxes were packed by me (services paid for in the original estimate). Around 6:30 we began to try and call the moving company because we've not received an update after being told they would inform us when the driver was on the way.

12/30/2019

I called the company first thing in the morning and were told that the driver tried to call us and didn’t get an answer, so he continued his route. This was not true, there were two phone numbers on file and neither one received a call or had a voicemail. After an hour of back and forth, they admitted the truck was full and couldn’t come do the pick up because of that. They assured me they would accommodate us as best they could because of all the troubles. I told them I had to be out of my apartment by the 1st or I would face fines for breaking my lease agreement.

12/31/2019

We finally spoke to a manager after days of constantly trying to get one on the phone. He assured us that he would do the move himself on the 1st and they would do their best to assist me on the fees from breaking my lease agreement. They told me that the driver would arrive in between 7-9AM on January 1, 2020.

1/1/2020

The movers didn’t show up until 7:36PM were extremely rude and unprofessional. They were not affiliated with Worldwide Moving. They had their own contract. This contract would be the binding contract and any agreement made before them was null. After everything was moved into the truck, they told me the prices and it was $1803 more than the initial contract stated. That is almost double the original estimate. The movers improperly stacked items and did not maximize the space on the truck. I, personally had to get on the truck and rearrange some things to try and condense some space.

1/2/2019

Finally received a photo copy of a Bill of Lading taken from a phone, sent via text. This is very unprofessional for a business.

No one will contact us or talk to us about any discounts or refunds.

Overall, this moving company has been proven to be untrustworthy, dishonest, misleading and conniving. I have never experienced a transaction with a company that has been handled this poorly. They haven’t assisted/compensated us on any of the THEIR MISHAPS. Instead, they have decided to charge us nearly twice as much and hold my belongings hostage.

1/23/2020

Still waiting to receive our furniture. Hoping for the best as far as that goes.

Vincent (Father) & Hezekiah (Son).

Move size: 2 Bedroom Home Service cost: $3300

I paid a security deposit to this company in December for a move that was happening in mid January. A week or so after I paid the deposit, I called to cancel my move with them. I was more than within the allotted timeframe allowed. First the "accountant" was EXTREMELY rude and yelled at my husband. We finally got them to agree to the refund and said it would be deposited in my bank within 7-10 business days. When I waited two weeks for it to hit my account and it didn't, I reached out again. They said they resubmitted it and gave me a transaction number for reference. To make a horrible story shorter, I STILL HAVE NOT GOTTEN MY MONEY BACK, and now they are not returning my emails or messages. They are scammers, thieves, and NOBODY should be doing business with them.

Move size: 3 Bedroom Home Service cost: $4800

This company is a SCAM! I signed a contract, paid a deposit of $500, and called back the same day and cancelled. Holly, my representative, acted understanding and said I would get my refund back because I called within the timeframe. A few weeks later I noticed my card was still charged $500 so I disputed it with my credit card company. Well here I am today on the phone with my credit card company because they reapplied the charge. This company faked an agreement saying they arrived atmy pick up address (which they did not) on January 24 (this wasn’t even my date I agreed to move on) and said I cancelled that day. Saying they tried to negotiate a more reasonable offer! First of all I did not meet with anyone on January 24! The contract I signed in January and the contact they sent over to my credit card bureau ARE 2 DIFFERENT CONTRACTS! I have tried repeatedly to call Holly, my rep from this moving company. No answer. I am really thinking about getting a lawyer! This is ridiculous. Please read these comments and run!!

Move size: 1 Bedroom Home Service cost: $1392

Do not use United Worldwide Moving. They are absolutely unreliable. We set up our move from MI to CA. They arrived at our home to move our belongings out AFTER MIDNIGHT. They used a random, old box truck not associated with the company. The movers tried to get us to pay them CASH and said we owed much more than we were quoted.

Upon moving to CA, we gave them a 1 month notice about our move in date. They confirmed. One week before our move in, they said we gave them a different date and that our things "could be there this week, or the next. Usually within a few days of your requested date we get it there. We will call you when we load it up." NO CALLS CAME FOR OVER A WEEK AFTER OUR MOVE IN DATE.

We called and called. We constantly received excuse after excuse. Nearly a month has gone by, and we still DO NOT have our belongings. We have been in our empty apartment while this company disrespects their customers.

Finally, they give us a date that they will be here. They say our complex will not fit the truck they are sending, so we can pay $350 for a "shuttle" to take our things to our apartment - and then they charge $75 for every 7 steps that they must carry things up. So an additional $500 on top of the initial quote that supposedly covered everything. They are scammers. Our other option was to rent a Uhaul ourselves, but they will not held load or unload our belongings. We will not give them another dime, so that is our plan.

Of course, they tell us the truck will be here Thursday. We rent our Uhaul, take off work, free up our day - and then AFTER WE CONTACT THE COMPANY 24 HOURS IN ADANCE - something THEY told us they would do - we get notice that the truck has "a radiator issue and the delivery is looking more like Saturday".

Every single worker makes excuses, is unreliable, they do not care about their customers, and will try every tactic to try and get your money without putting any speck of quality service into their initiative. They should be out of business.

DO NOT USE UNITED WORLDWIDE MOVING.

Move size: 2 Bedroom Home Service cost: $2300