Trucks on Call Moving and Storage

I had a complicated move and all I wanted was transparency from this company but they continuously failed to do that. I would call and leave messages for the dispatch supervisor, Mateo, and he would never call me back. After paying the first deposit and “confirming” your move you can’t look at your estimate ever again. I would call and ask for them to send me my inventory after they moved my stuff and they would never send it. I didn’t even really know what was being moved until it arrived at my new house.
The worst part for me was my stuff came 5 days after my requested drop off day. Nobody at Trucks on Call bothered to tell me that my stuff hadn’t left the facility on the truck until I had arrived and had no furniture to sleep on.
They made this move way more complicated than it should have been and they’ve DEFINITELY don’t deserve your money.

Move size: 1 Bedroom Home Service cost: $2647

The major thing to remember when you have them move you is that they will 'lose' your stuff, especially if it is not in a box. Things like ladders, large plush toys, vacuum cleaners. etc. They will also break things like lamps because they just throw the lamp in the box unpadded. They were 5 hours late arriving to pack. Tom told us there would be at least 4 on the packing crew. There were only 2.

If you use these guys, BUY THE INSURANCE. Without insurance, they will only pay $0.60 a pound for what is lost or broken.

Move size: 2 Bedroom Home Service cost: $4000

Wish I could give 0 stars. They'll lie about your estimate, they'll lie about the delivery date, they have zero communication, and they even use a scam insurance company that will no respond to emails or phone calls. Nothing stops this company from just stealing all of your stuff and then claiming they lost and never compensating you for it. They lost my $1,000 bed among other things. In all seriousness there could be a lawsuit against this company and whoever runs it should be looking at jail time as well.

Move size: 1 Bedroom Home Service cost: $1800

Was quoted a price for a move. I wasn't there when they picked up belongings. Mover calls says it's going to be higher price. Had to move said ok. They said first month storage free. That didn't happen. They doubled price on move. Was in between jobs, so they stored belongings, ran up a ridiculous amount to move. Told them they obviously wanted my stuff more than me. Finally negotiated a price, then they said cash only. Told them to forget it. Now they said $2000, come get it. Told them would pick up for original price quoted, $1200 plus dollars. Final offer was $1500, they didn't take it. They won't get a thing at auction. Bunch of fools, have no business sense. Oh yeah, the one mover, a real cocky individualthat picked it up. Would have given him a taste of his own medicine. Wouldn't recommend these folks to the devil.

Move size: 1 Bedroom Home Service cost: $1200

At first they sound professional and they call you a lot to try to get your bussiness, but once the delivery is done you can Not get back in touch with anyone.First they give you an estimate and once they arrive to load up they told me that I need it to pay more because I have more after I already sign a contract with them,if you tell them that you don't want the service they will Not refund you the deposit and after going back and forth we finally agreed on a new price, the guys loading and unloading the truck were hard workers, Also be aware that they tell you about insurance and that is garbage because it does Not cover nothing at all, if something happen to your things they argue that is not cover for a lot of reasons, and they offer you a miserable settlement that is an insult to you, the owner do not seem to care about you or what happened to your things, and they never call you to apologize about what happen or anything like that.
So be AWARE!! if you do bussiness with them!!

Move size: 2 Bedroom Home Service cost: $2300