Trig Moving and Storage

Overcharged, damage and loss of goods

We ended up with Trig through a moving broker, AmericanPlus. I strongly advise avoiding using a broker. We did not know who was coming until the day they arrived, so were not able to look for reviews in advance. The broker had given us a "binding estimate" of $10,656.76 and charged us a binding estimate fee of $5000. The movers loaded our goods into 2 trucks and when it was almost completely loaded, told us that we had almost 3 times the volume of goods that our estimate stated, and raised the price to over $25K! I found out later that it was illegal for them to raise the price so much after we had a binding estimate, and also that movers are required by law to give consumers a book with their legal rights. I was able to get a copy from another mover, and found out after the fact how badly I had been cheated. We also found out after our goods were finally delivered--weeks later--that we had a far smaller volume of goods than they had claimed (about half). Additionally, they charged us a bulk fee to move a 3 wheel motorcycle. They promised that nothing would be touching it and charged extra for that. It did leave our house that way, but after they took it to their warehouse,…

Worst company ever

We relocated from California to Texas in Jan, 2021. We contacted a broker perennial van lines and they assigned Trig moving to our house on the moving date. Then the whole things became a disaster:

- We were quoted that the moving cost would be around $4900 based on an detailed item list, however, after trig moving loaded everything on their truck, they gave me a invoice of $11,527.52. They said they charge by the space(they spread out our stuffs in stead of stack them up, of course it took much more space).

- We were quoted that the moving would take about 5 to 10 days, however, it took 16 days for our furniture to arrive.

- Upon the delivery, their driver called me and said that the streets in our apartment complex were too small for him to enter in, and we would have to pay another $900 to rent a shuttle, However, our apartment management office said that our streets are wide enough for their truck coming in, other tenants often have the same size of truck coming in for moving.

- when the movers unloaded our belongings, some of them lift up boxes and put them upside down, disregard the "fragile" sign on the boxes, which of course caused many of glass items broken.

- We…

Do Not Use

They showed up a day later than promised. Price over doubled than what was quoted. Delivery was over two weeks later than promised. They left one kitchen table chair behind and after more than two months still have not delivered the chair. Nothing but empty promises from them. They just don't care after they take your money! Best you learn from my mistake and that of others and look elsewhere for a more reliable mover.

SCAM

RUNNNNNN!!!! I would give them zero stars if I could. I first reached out to first rate van lines and they contracted it out to Trig. I am extremely unhappy with the services I received from Trig Moving Company. Not only were

the majority of the items transported damaged including; antique

furniture, crystal dishes, equipment my husband uses for work. I

received a quote for $5,700, I was charged $12,000. I was not

given the written quote before the truck was loaded, and I was

told unloading it was not an option. There were large wardrobe boxes that had very little in them, they charge you by they square foot. I wasn’t given an option for

insurance, they trashed my property with packing materials, and

their customer service was full of false promises and no

resolution. I asked to enter into mediation and they declined.

Shameful

Awful experience. Avoid them at all costs.

They've engaged in borderline criminal behavior: e.g., moving my belongings into the street in order to coerce my agreement to their contract, holding my belongings hostage for several months, contracting out the delivery to a different company without my knowledge or consent, etc.

Many of my belonging were damaged. Some went missing. And I now have the broken pieces of someone's father's model train set.

The crew that delivered my belongings drove their truck into oncoming traffic, carelessly tossed my stuff off the truck, and drove away without allowing me to complete an inspection of the items. They were physically threatening. I'm pretty sure one of them was on drugs.

Trig currently isn't licensed to do this kind of work. It's not a mystery why.

Stay far away from them.

(Trig is registered to Yossi Malul (email: yossi.malul@hotmail.com), who owns several other business. I imagine it would be wise to avoid those as well.)

Horrible Service! - Do not use this company!!!

Do yourself a HUGE favor and DO NOT go with hiring this company. It's a racket what these people are doing. Grab a drink and read on...

First they tried to 'UP' the price. That didn't work well for them. I had every item measured with some padding and everything on a spreadsheet. Do that always, I got burned previously and learned my lesson. So these guys were not happy but I measure the truck, took pictures etc. so they were pissed they could not double the price. 1:0 for me on the one....

For the record the sales guy and the guys that packed the items were nice.

I begun conversation with Travis from Sales re: my move. On 11/9/20 I signed a contract for 11/19/20 pick up of my household goods. I called that same day as instructed by the driver to schedule delivery timeframe of this week (week of 11/30) and First Day of Delivery = the Pick up Date.

As per contract: Average time frame to deliver is 7-14 days on average. The terms of the contract are 1-30 business days from the FIRST DAY CUSTOMER IS READY FOR DELIVERY. We cannot guarantee a specific delivery date (unless you book a full 18 wheeler to far states or a 26Feet truck to a close state).Any oral promises made regarding…

Avoid

I really contracted with Ark Moving LLC and they told me that they move items themselves (and I was upfront about moving to Hawaii). But TRIG Moving showed up to pick up my things. I had no time to research TRIG before accepting their services. Completely unprofessional, bouncing my boxes down the concrete steps, dropping boxes and saying "I didn't do it on purpose!" to which I said "I know you didn't, that is the point." They took 3 months to deliver my shipment, lost 3 boxes, one of which was an electric piano which I specifically mentioned to them I was concerned for. How do you lose an 8 foot long box that had my name and the pickup address on it from the old UPS sticker still on the box? After reading reviews of TRIG, and the experience I had with them, I am quite convinced that they stole my piano. Had I known that Ark Moving was contracting out I could have looked up the reviews for TRIG, but they were not honest with me so I lost out. Avoid both of these companies and be sure to ask your mover WHICH company is coming to pick up your stuff.

BEWARE! Failed to deliver on time. Not responsive.

Our stuff was picked up on 02/21/21 from Los Angeles, CA and should be delivered to Miami, FL by this company. The day we signed the agreement we specifically asked what is the longest delivery time frame and were told that max is 21 day. We mentioned that we need this shipment be on time because we are leaving the country in a month and need to receive everything before we leave. Supervisor said they can't promise to deliver everything fast but it should be delivered on time.

A few weeks later we decided check the status of the shipment but nobody return our calls or answer emails. On 03/08/21 we called to the office again and were told that our shipment is still in Los Angeles and ETA is now on 03/21/21. Seriously??? We have flight tickets and all hotels booked (some are non-refundable) starting 03/17/21! Also we should go to the country where it's very cold right now without any winter clothes. Who's gonna receive our shipment as well?? How people should leave without any clothes/furniture for a month?

This company not even failed to deliver everything on time, but they did not inform us about possible delays even when we sent them emails asking about the shipment status. If…

Do Notbuse This Company.

DO NOT USE THIS COMPANY!! I booked 2 months in advance and was quoted $2800 for all my stuff to be moved out of state. The day before they call and say it’s going to be $500 more, we said no and they said never mind it’s still the same price. The morning of the move they jumped the price to $4200!! We said heck no and to leave. They worked it out to move my stuff for $3k BUT we had to get rid of pretty much all our furniture accept mattresses. Desperate we agreed as we couldn’t stay where we were. They told us it would be delivered 7-14 days so we planned our new jobs and everything around that. The days leading up to the 14th day they told us they couldn’t find the truck, our stuff was still in storage, no trucks were ever scheduled and the excuses go on. We couldn’t get ahold of a manager for the life of us. FINALLY we got a manager, he seemed like he was going to help us and said they were definitely in the wrong but that we were told the wrong estimate of delivery that where we moved to would be Minimum 30 days!! We asked for a discount for the inconvenience as they caused my husband to loose his job since all his tools were in another state sitting in storage when we never…

Horrible service do not use!!

DO NOT USE THIS COMPANY!!!!

We moved from California to Texas they were late and they ruined our mattress and our bed they broke 2 legs, a computer, both lights on my Husband’s motorcycle and they laid it on its side, they are rude, greedy and unprofessional we paid $12,000 which included disassemble and reassemble of all items and the man refused to reassemble our items.

The workers told us that the customer before had 23 items missing I’m sure we have some missing items also they also gave us another customers items.

He did not pay the driver of the 18 wheeler and they argued inside and outside of my home and the driver had to call the police.

I am taking them and the broker Quality move to court.

Strongly Recommend a Different Company.

DO NOT USE THIS COMPANY. Although all of our items got delivered, almost EVERY PIECE OF FURNITURE, ART, AND BELONGINGS WAS DAMAGED.

See a few examples below, also the attached photos . I strongly urge anyone considering Trig Moving & Storage to find a different company that has a rating with the BBB. Or at least get very good insurance and move anything you care about yourself.

1) Furniture that was packed in blankets came with the blankets TORN through with the furniture beneath scraped and gouged.

2) Clothes (including a tuxedo) were NOT hung in wardrobe boxes but crumpled together with other stuff packed on top.

3) Free weights were packed ON TOP of decorative items

4) Lamps were bent and BROKEN.

5) Art was stuffed in a SINGLE box with NO individual WRAPPING

6) Our microwave (although it looked fine) SPARKED AND SMOKED, was handled rough enough to break the internal electronics.

Bad job.

They saw me coming and the price went to $5555.95 to $9500.00 had to be payed with cashiers check then they were late they arrived at 11:30 the driver had to go on a beer run at 1:45 they finished un packing at 3:15 am . I would run away from Trig they showed up 9 days late Cant say enough bad about Trig moving sucks big time. sorry I ever heard of them David Minor Calif to Tucson.

Shameful

Awful experience. Avoid them at all costs.

They've engaged in borderline criminal behavior: e.g., moving my belongings into the street in order to coerce my agreement to their contract, holding my belongings hostage for several months, contracting out the delivery to a different company without my knowledge or consent, etc.

Many of my belonging were damaged. Some went missing. And I now have the broken pieces of someone's father's model train set.

The crew that delivered my belongings drove their truck into oncoming traffic, carelessly tossed my stuff off the truck, and drove away without allowing me to complete an inspection of the items. They were physically threatening. I'm pretty sure one of them was on drugs.

Trig currently isn't licensed to do this kind of work. It's not a mystery why.

Stay far away from them.

(Trig is registered to Yossi Malul (email: yossi.malul@hotmail.com), who owns several other business. I imagine it would be wise to avoid those as well.)