Transport America Moving Services LLC

Transport America represented themselves to me as a professional moving company. The sales contact, Michael, seemed professional and touted his companies rave reviews. After doing some checking I did see where they had good reviews and positive comments. I signed the contract and booked a date for our move. With that confirmed, I let the new owner of our house know the date and he scheduled his mover. 4 days before the move date, a “Quality control” person called to tell me that our moving date had slid to the next day. I protested that the new owner of our house had contracted his move and he might loose his deposit. I was told to “check your contract”, and indeed they could re-schedule at their convenience.

Day of the move. One guy in a Ryder rental truck shows up after lunch, He had no help. Just him. I was so mad I fired him on the spot. The guy said he had 2 helpers but they did not want to do the job as the drive time was too much. I called the Transfer America sales person who “sold” me the service and raised HELL with his answering machine as that was all I got. The poor mover said he could do the job and they found him some contract help in the next town, I relented begrudgingly as the new owner was moving in next day. He did net know where the “helper” was located and was confused by the Google Map. I told him to start the move and I would go meet the help and bring them back to the job site. I waited 30 minutes at the appointed place and the “help” never showed.

So, the mover, Gerardo, starts moving. He was an incredible worker and didn't slow down. I moved what I could in my pick up and helped move some things out so he could load them......but he was phenomenal. Within 3 hours he had loaded everything by himself. He showed up at the new house next day, by himself, and unloaded everything and placed it where my wife directed. He, not his company, single handedly saved our move. What a good kid, he deserved more support from his “company”.

This “moving company” doesn't have their own trucks and they use contract labor. They do have T shirts that say they are a moving company. I have a T shirt with “The Beatles” on it. That doesn't make me one of the Beatles. For what I paid them I could have got “4 men and 2 trucks”.

My personal experience with this company was extremely bad. “Your mileage may vary”, but I wouldn't hire them again to move a bag of peanuts across a room.

Move size: 2 Bedroom Home Service cost: $3600

I used Transport America for an out of state long distance move. It felt like I had a second job. When I originally signed my contract, I was told that I'd have advanced notice on shipping and arrival dates by 3-4 days so that I could make accomodations with my new apartment complex. On both the pick up and drop off I barely got 24 h notice and I had to call several times to see what was up. If this wasn't annoying enough they literally lost half of my bed frame, along with some shelves and storage, and did not provide assistance putting in a claim. When asking about my lost items, they were slow to respond and didn't help much. The physical movers were nice but the office workers were a pain to deal with.

Move size: 1 Bedroom Home Service cost: $2600

Our sales rep, Justin, made everything sound great through the process & was very communicative throughout. We found later his statements and promises were not accurate. Note the company requires Venmo or similar payment which means you have no recourse for refunds other than trusting the company.

The movers arrived within the window but a day after scheduled in a rented Penske truck. They worked hard, asked questions, and listened. They filled the truck well but did not consider weight. They also left an item we clearly said needed to be on the load. The load was overweight, though, so we got to pay an extra $2,400 for more truck space, but at least they came for the other items which didn't fit. Justin did work with us to make the best of it, but it's frustrating having to pay extra unexpectedly for weight we don't have any control over.

The auto transport guy was terrible. He wanted to charge extra to winch the car onto his truck after I'd already paid extra for the winch truck ahead of time. He refused to take the box of parts in the trunk and argued about the spare tire. These were parts pulled from the car, so they did not add weight.

The movers disassembled furniture but did not reassemble all of it or offer any instruction. They did reassemble some, but they misplaced some parts and just left without doing anything about it.

Several items were damaged. The movers said they took pictures and sent them to the office. Justin said he was taking care of the claim. When we called later he said a claims rep would call soon. No call came. We haven't been able to get in touch with Justin for a while. We called the main office and they said we had to file the claim ourselves. The claims company requires an inventory list which TA never gave us. They also said they only pay $.60/$1 so we'll want to contact our homeowners insurance. It's in the contract, but it certainly isn't something the reps share upfront. Calling it "full value protection" is very misleading.

All in all, I do a VASTLY better job moving myself with a few buddies to help out. If I ever have to move again I will do it myself.

Move size: 4+ Bedroom Home Service cost: $17000

What a wonderful experience it was working with this company. I have always done my past moves myself in a rental truck. This time around I was moving out of state and just did not have the motivation to do it. Rental trucks are really expensive these days too. I went online searching for long distance movers and found Transport America Moving Services. They had great reviews and ratings so I contracted them for my move. I couldn't be happier of my decision to hire them. All I had to do was pack up my boxes and they took care of everything else at pick up and delivery. They also transported my vehicle for me so my family and I could fly rather than driving across country. The whole process from start to finish was just a pleasure. 5 stars for this company!!

Move size: 2 Bedroom Home Service cost: $3500

I rarely write an review but I'll do everything possible to prevent another person from using Transport America. They tell you they aren't a broker, yet you will find everyone moving you is a 3rd party and never heard of Transport America. Was promised a full truck with a direct shot to our destination(LIE!) They came with 2 F250s with beat up trailers (rusted and with holes). They charged us $1000+ for "extra packing materials" which was crap. They moved our furniture in the middle of the night at a Walmart parking lot into a straight rail refrigerated tractor trailer. Driver never delivered to a residence in his life. He never heard of Transport America. Was threatened multiple times by dispatch because we wanted to inspect our stuff. Told us if we didn't pay ASAP she was telling the driver to leave. So crazy stressful. Do not use Transport America. Get everything in writing w/ fees if they use 3rd parties.

Move size: 4+ Bedroom Home Service cost: $15000

Our move with Transport America Moving Services went as smooth as a move can go! My sales rep Mark was very helpful setting everything up. The movers we're very professional and took really good care of my belongings and even packed all my TV's. The driver kept in great communication with me prior to arriving at my delivery. My goods showed up with no damages at all. I already referred them to a family member and I would also recommend them to anyone else looking for a great moving company!

Move size: 3 Bedroom Home Service cost: $1500

I wish the reviews were accurate! This was the absolute WORST moving experience I've ever had. I was firmly told by several team members that my move, from CO to PA, was on 'a regular route' and would take 'at most 3 weeks.' The customer service rep even literally said, "I can tell you're hesitant about this" during our initial call, then aggressively focused on how this company charged less per pound than competitors to try to sway me. After pickup, I received zero communication for 3 weeks, and when I finally called I was told my things would be on the way "any day now," admitting that my items had not even left the area. When I called back at the 5 week mark and asked about financial restitution due to the service I hired them for not being provided, they ~magically~ called me the following day to say my things would be coming in 6 days. Surprise, it was even longer due to a belt breaking on the delivery truck, which was operated by a separate contractor who didn't seem to know how Transport America functioned.

In all, it took 6 WEEKS for my things to arrive, and the contractor who delivered my things was also terrible -- they tried to get me to send my final payment to a random phone number I didn't know (this was only resolved when I called TA directly and was insistent that I would only be paying the company I actually hired), offered me multiple random items that were NOT mine from the truck which were mixed in with my belongings which they said 'were probably from the last stop' (because they didn't feel like actually returning them to their rightful owners?), and were going to forget 5 of my boxes until I checked a detailed inventory I had and insisted on looking into the truck myself to point out my items (at which time I witnessed them break someone else's lamp). Nearly all of the plastic bins I moved with came broken and/or punctured, and a vintage stoneware trivet of my grandmother's arrived shattered. Luckily, I moved as a single person with a 1BR, but I cannot fathom the thought of a family moving with this company, going without all of their possessions for 6 weeks, and then having many of their items arriving damaged. Please, do yourself a favor and hire another company!

Move size: 1 Bedroom Home Service cost: $3000

If you have items that are sentimental to you, things that cannot be replaced or recreated, do NOT use this moving company. I truly did not understand the risk I was taking when I hired them for a cross country move. They lost the scrapbooks I have been building for my 3 kids since before they were born. Those books had their little hospital bracelets, a lock of hair from a first haircut, sonograms. They lost my childhood photos that included memories of my father who has passed away. I have been instructed to "file a claim" that will pay out 60 cents per pound. A few dollars for a lifetime of memories is all I can recoup? If this was the only box that was lost, I would struggle but would see that some loss can be expected in a move like this. But they "lost" HALF of my load. How can that be acceptable?

It took 10 weeks for them to deliver half of my load. They offered me a discount for the delay in exchange for me removing bad reviews. I filed a complaint with the BBB, but that won't be published until the issue is resolved. My husband put a review on BBB, and the company responded with a nasty tone and downplayed our loss. They want us to look like the bad people that want something for free. No, I want them to complete the job they were paid for. I want other people to know how one sided these contracts are. I was sold a service but what I got was a nightmare.

My advise to anyone looking to move. Pack your stuff into a pod like container that can be shipped to your door on a guaranteed date. Hire workers to move the boxes in and out, but don't trust a moving company. Know that the reps that call you are sales people that will use lots of tricks to win your business.

Move size: Studio Service cost: $2300