TransAtlas Moving Services

I went with these guys because their estimate was the cheapest - which should have been a red flag. The pick up of my items went perfectly. The delivery, however, was late and incomplete.
PLEASE I beg of you, if you DO go with this company (I highly advise against it), do NOT give in to the deliverer's demands to sign the delivery bill before he starts unloading the items. I did in good faith - but 3 boxes were missing. Ensues a 2 1/2 month saga of misinformation, contradictory information and finally ignoring all attempts at contacting them. They finally responded when I went via the Better Business Bureau. Initially denied everything and insisted the order was complete. They then somehow found the boxes. Set a delivery date. Delivered two boxes, and refused to acknowledge the third box missing. I've given up. I don't think I will ever see that third box. (not to mention that several items in the two missing boxes were smashed to pieces).

So, if your priority is to get most of your stuff delivered in passable condition, and you don't particularly care when things are delivered, if part of your shipment never shows up (everything will be denied) and part of it is damaged beyond repair.. then this is the perfect company for you! They're cheap, and you (almost) get what you pay for.. but a little less!

Service cost: $1800

Our recent move from Ontario to Nova Scotia was truly our worst move ever! Since we have moved 27 times - including a few overseas moves - I would say we are experienced! The scam the moving companies have going the instant your driveway isn't short and straight, is just ridiculous. We moved into our house in Ontario in 2010 and had a double moving van backing into our long, but straight driveway. Not possible according to TransAtlas, we need shuttles. The problem here is that you can watch them load the shuttles, but you cannot watch them unload from the shuttles to the moving van. So first they charge you an extra $2,000. for the shuttles and then when you get to the other end, and you watch them unload, you realize that the word 'fragile' does not mean a thing to them and your furniture means even less. Boxes, many marked fragile were upside down and thrown around, resulting in many of our fragile items were broken. Our solid oak dining room table had large scratches and gouges, our teak bedroom set large scratches and gouges. A massive unwillingness to help at the unloading end, made this whole experience even more stressful. This would truly be the very last company I would ever recommend. Besides the fact that from the original quote of $4,500. the whole moved cost us $11,500. Just disgusting. Neither the broker who set this move up, nor the company is responding to any e-mails. Terrible, terrible service all around.

Move size: 3 Bedroom Home Service cost: $11500

BE VERY CAREFUL!!

MY STUFF NEVER ARRIVED!

I hired this company to move me from toronto to atlanta. Guaranteed shipping was from the 5th of July to the 10th of July.. As stated on my contract.

I started calling on the 8th to get an update only to be blown off over and over and told wait another day and we will update you. I am in a house with nothing in it.. for weeks now waiting..

It is now the 16th.. I am getting very ambiguous answers calling everyday with no clear date of delivery and just being lied to over and over.. I keep getting blown off and given attitude. I don't know exactly where my goods are even.. I have to now pursue legal action against the company.

I am forced to hire a different moving company.. go to the warehouse where trans atlas is holding my goods and then have a new company move it.

To be very clear.. they have tens of thousands of dollars of my goods with no date of delivery offered and we are a week past the guaranteed date..

My floors were also severely damaged in the move as well..

Move size: 1 Bedroom Home Service cost: $3500

I hired this company months prior to my move anticipating the busy season. I have moved several times both domestically and internationally. Despite repeated attempts to obtain a contract, or any documentation indicating the specifics of my move I continue to be blown off and ignored. Repeated voicemail messages with no return calls. I just connected with a representative of the company working out of the main office looking for assistance as my move is only days away. He again said I needed to wait an additional day to speak with someone else. I stressed how this is not acceptable. His response was to find a new moving company. Moving is stressful enough, do not hire this company.

Move size: 3 Bedroom Home Service cost: $3500

When I moved across the country in Oct 2017, Transatlas was highly recommended by my friends who hired them 7 years ago. I'm thrilled say their reputation still stands as trustworthy and reliable. They also quoted the lowest price, and the actual cost came in under. I recently hired them again. Both moves were fast and flawless thanks to their 3 energetic and courteous movers/driver. They were careful with wrapping and transporting my furniture and valuables, packing the odds and ends into the wardrobes. I was refunded the full cost of the one item that was missing, without hassle. I received excellent customer service at the time of booking and throughout the stages of the move. I truly felt cared for!

Move size: 1 Bedroom Home Service cost: $2950

Based on my previous moving experiences, I had some assumptions about this company because I had never tried them before. However, I would like to highlight essential points about them for any potential client.

1- WEIGHT ESTIMATION: This point is ultimately important as price generally depends on weight. Therefore, the crew estimated the total weight slightly lower than my estimation as I got rid of unnecessary stuff at a garage sale.

2-PACKAGING: Even though I did not have many knick-knacks and packed the rest of them, these guys wrapped them properly then put in a better box with a reasonable price.

3-DELIVERY: This is the fun part because I was able to receive my shipment on the right day with two hours delay as it was promised. Nevertheless, all team members were fast, ginger and collaborative enough to move all these heavy boxes in order to finish their task at the right time.

I wish the best for you guys and I hope I tipped you enough since I wanted to make a good start in Alberta!

Move size: 2 Bedroom Home Service cost: $3200