Trans World Van Lines INC

Trans World Van Lines really outdid themself. I knew we were in good hands but I never thought it would be like this. They politely demanded we let them do it all. Told us to sit back and drink lemonades. They wrapped furniture carefully like it belonged to them and boxed everything in a way that nothing got crushed or broken. They had a car carrier scheduled to move our vehicle the same day which was a major convince. We were not about to drive hundreds of miles on a newer car. They are the full package when it comes to moving. This was easy and stress free. No worries ever working with them. We found our gem and our future mover. Still in a state if shock how well this went. Thanks a million.

Move size: 4 Bedroom Home Service cost: $5600

Trans World Van Lines. Simple as I can say it. Reliable and honest sales people that are I the United States. They care about the customer and realize Moving is a huge expense and a very stressful time. They walked us through the move so we had nothing to worry about. They wrapped and boxed the whole entire house in one day. Our estimate we got was binding not to exceed and we are very pleased with the customer service. Just a solid moving company with a good reputation. They keep things easy so you can focus on what’s important to you. This was the first time we used a long distance company and we had our fears but they were put to bed by using a real company not some broker but a real company that treated us great.

Move size: 3 Bedroom Home Service cost: $4200

The family and I are so happy with the move with Trans World Van Lines. They have advanced systems and options other companies did not. The sales man made himself available practically 24 hours a day. Most of our calls were 10 o’clock at night. The only company that called and asked for pictures to make sure we were quoted right instead of just being upcharged on the day of the move. They helped us with various discounts and gave us mattress covers complimentary. They were on time on both ends and anytime we wanted information we just called and got it on the spot. They are a down to business type company and improved its trust and work ethic. Many thanks.

Move size: 2 Bedroom Home Service cost: $3600

Having worked with Trans World Van Lines I can't see myself ever using another company again. They don’t speak you in that moving lingo like some of the others we spoke to. Just tell us how it is is our mentality. We looked for a reliable mover that used thier own trucks and employees and that’s why we used them. They price matched a quote we had from a comparable company so they are more then willing to do what they are asked to make and keep customers. There was no problem getting the moving trailer to our block and they set up and got it all on within a few hours. Nothing breakable was packed or stacked on top of other things. We got phone calls as they made the way over to the new house so we were ready when they arrived. Good all around work at great price.

Move size: 3 Bedroom Home Service cost: $4200

This relocation was very simple. We weren’t going hundreds of miles but we were changing states. Found a couple good companies online we thought were worth calling so we picked the best 3 and started calling. What separated Trans World Van Lines from the others was they are not a company that brokers moves. They did the relocation themself same truck same crew excellent turn over. They didn’t leave any mess behind or holes in walls and our neighbors had no problem maneuvering around the semi. They delivered our furniture and place it in the rooms we asked. Fast, cheap and quality exactly what we wanted.

Move size: 3 Bedroom Home Service cost: $3200

Trans World Van Lines It is extremely busy this time of year so we consider ourselves very lucky that we were able to get our dates as well as the price point we were looking for. We did our fair share of research and we asked many questions. When you first submit your information to receive quotes they tell you the companies that will be calling and they give you a little checklist to follow. They fit the bill completely. They helped us understand how moving estimates are built and even researched other quotes that we got. Never badmouth at another company but wanted to make sure that we were satisfied more than anything before asking for a reservation deposit. The move was a complete success and it’s all due to a well run company with very polite people who understand how hard it is to save money these days. Enjoy the holidays.

Move size: 3 Bedroom Home Service cost: $2600

Thank you thank you we are so grateful Trans World Van Lines. They say moving can be one of the most stressful things you ever do in your life and they are not lying. We were overwhelmed with paperwork relocating children and just getting reacquainted into a new neighborhood. The last thing we had on our mind was how we were going to move all this furniture ourselves. We left it to them and they came through with flying colors. Nothing was damaged they cleaned up after themselves and save us a lot of money and time so what more can you ask for. Not once did they try to change the price on us or tell us something different in person that they did not tell us over the phone. They were competitively priced We would’ve overpaid for honesty however it was all inclusive in their service you guys are great.

Move size: 4 Bedroom Home Service cost: $3500

Where do I start! I spoke with a Jake Miller from KS division. At first he sounded like a nice guy who gave us a quote compatible to another moving company. He said that they are movers not brokers so they don't contract out and that the men would be in uniforms and the truck would have their name on it. This was not true at all, they got contractors in a truck which needed to be jump started by us. These were not movers from Trans World Van Lines at all. They came from NJ, I was moving from NY to MA. When he quoted me the price he said that nothing was going to change as far as money. In fact I had sold some items and he said that would come off after I called them to let him know which I did but nothing came off the bill. Numerous times the dollar amount that was quoted was mentioned up until dispatch called me. When the guys came in and took a look at what I had they jacked me up almost $2000.00 more. Now, I only had a 2 bedroom apartment with not a lot of furniture, no appliances. They said that there would be an extra charge to put the TV's in a TV box which they would supply at a cost. When the TV's were delivered they was just wrapped up with a folded box and tape. They broke a $300.00 desk chair and my Mother's old Tiffany Lamp along with some glasses. Don't even bother to write fragile or glass on a box because nobody understood those words! They underestimated the box count on the paper but verbally he said 50 to 60 boxes so of course that got added to my bill.
While on the road to MA we received a phone call from the driver on the truck calling to telling us that the cost was going up another $200.00 because our stuff took more room in the truck. How are we to know if this was a truth being a layperson and not really there to view this. This is highway Robbery literally! When we tried to call Jake and tell him our issues he didn't want to do anything, he listened and said he would look into this and get back to us which he never did, he would hang up on us or put us on hold and then hang up. We spoke to a Natalia and a Jenny who was just as rude as he was. I had to have a friend call to fake him into thinking that she wanted to move so that was the only way I got a hold of him. Pretty sad and then he said I was annoying him! This went on for 2 days. This is Customer Service? At this point all I wanted was my items to be delivered, it is horrifying to know that these incompetent people have your whole life in a broken truck. They couldn't give me a delivery date and just would not answer my calls. When they say there is a 45 days of free storage don't believe it because they charged me $800 to unload the truck into a warehouse and then to load it back up. On top of all this the charged me again $800.00 extra for fuel, the charge was already entered into the estimate. Did they charge me extra because they were leaving from NJ now and not NY? I was given a fuel charge from NY to MA not from NY to NJ to MA! I could not get any answers from anyone all I got was hung up on or put on hold or transferred to someone who again "was going to look into this and get back to me". When the mover came to my apartment in NY I told him that it was a house on Government grounds so with that he asked if the delivery guys had to be checked out because one time one of his movers had a felony against him so he couldn't get on the grounds. So this leads me to believe that they hire Felons to move peoples valuables. I asked him if he is a Felon or was any of these guys were. This was the most disgusting, horrible, expensive, and stressful experience. Nothing but lies from the minute he opened his mouth. They should all be fired, I will be sending in claims and writing to the Attorney General and BBB and anybody who will listen. This business should be closed down, imagine how many people go through this nightmare! Now I need to spend my time writing letter and putting in claims to try to get some money back.

Move size: 2 Bedroom Home Service cost: $5760

The biggest mistake we made was having a major moving company come to our house. They quoted us a price that we could never afford and two lifetimes. So we decided to go a different route and use the Moore family run company that offers the same exact service. Trans World Van Lines was that company. We knew from the first phone call we found a great company. They did not rush us through our list, did you not ask for money before getting to know us and they were very concerned with the details that other company simply passed over. Sometimes the smallest things that make the biggest difference and that’s with this company has. They do it they say and then me we knew from the first phone call we found a good company. They did not rush us through our list, did you not ask for money before getting to know us and they were very concerned with the details or other company simply passed over. Sometimes the smallest things to make the biggest difference and that’s with this company has. They do it they say and they mean it. Everything arrived and was delivered precisely on time. Not much more to say than that just a good solid.

Move size: 4+ Bedroom Home Service cost: $7900

We didn’t hear back from a few companies we liked fast enough so we turned all of our attention to strand World Van Lines. They moved fast and efficiently. We out together an accurate list. I walked through my house and told them piece by piece what I was taking and gave them rough dimensions. I told them I wanted to conserve some money and do all the packing myself which was not a problem. They told me where to get boxes and the appropriate way to pack them without having then be repacked and charged for. They were truthful and upfront about the pricing. They kept telling us that mo matter what we are only going to pay for the space we used which we really liked. They never went back on those word and did a great job start to finish.

Move size: 4 Bedroom Home Service cost: $8800

When I tell you we had no idea about moving cross-country I truly mean we had no idea about moving across the country. We did some reading and we did our own research and eventually requested information from companies that route. We found out early on that each company needed a list of items and wanted us to go room by room to give them to them so much better we did. They all wanted to know if we wanted the company to pack or if we were going to pack Ourself. We wanted to pack her self to say worse off any money we could. However the movers that came out were fantastic. They took their time handling the furniture and loaded the truck in a way that nothing would be scratched or broken. The truck that picked it up was the truck that delivered it and the price never changed and that’s all we wanted to be happy thank you Transworld moving.

Move size: 4 Bedroom Home Service cost: $7700

Transworld Van Lines was the most professional company we ever used. We use movers in the past and it seem like all they were concerned about was getting our deposit. Once those companies in the past got our deposit it was next to impossible to get them on the phone, that was exactly what didn’t happen here. We got great customer service plus a dispatch department that knew everything about our move. They were the first company we ever use that we truly felt comfortable with from start to finish. The price we got was the best price we got from all the companies we spoke to not to mention we got the most space for that same price. It’s important to understand your estimate and even more important to have a company you try to explain it to you. My recommendation would be to give these guys a call and see for yourself.

Move size: 3 Bedroom Home Service cost: $6800

We never anticipated to get the amount of calls we did. However, we got a chance to shop around a lot. We weren’t looking for much just a reliable mover at it affordable price. We want to people we could trust in her home to get her items safely to our new house.Trans World Van Lines did just that. Most importantly we didn’t want any changes to our estimate at the very last minute. The manager personally guaranteed that the price we were told is what we would pay provided we didn’t bring anything else last minute. They are easy to talk to and have outstanding ratings. We saw for ourself why that is and recommend everyone to see for themself.

Move size: 4 Bedroom Home Service cost: $8800

We had a good time working with Trans World Van Lines. They made us forget about all the stresses of moving for just a minutes at a time every time we spoke. I have a reputation for doing quality work and that’s what we were seeking out. The last thing we wanted was a moving broker so that was the first question we asked them and they politely told us that they own and operate their own trucks. We had a lot of furniture that needed to be moved and we had a lot of antiques that could not be damaged. We relied heavily on them to get the job done right and they sure did. We would absolutely recommend them to anyone searching for a moving company local or long distance . They just have a certain way about them I’m not sure exactly what it is but I know it works and it worked well for us you guys are the greatest.

Move size: 3 Bedroom Home Service cost: $7500

We have had a terrible experience with this company. We scheduled the movers to come and do a full pack, but once they were about 2/3 of the way done with loading the truck is when they told us we were going to be going over our estimated cubic feet. At no point during the pack did they say anything about them using more boxes than we estimated. We ended up going over by about 350 cubic feet which ended up being thousands of dollars. When we asked how we went over that much they said they used 15 wardrobe boxes (for linens and pillows) instead of the 4 we had originally ordered. At no point did they ever ask if this was ok with us. So when we asked if we could remove boxes from the truck so that we weren't paying thousands of dollars more than we had planned the driver said no. We asked three times and each time he said no and there was nothing we could do, which is just a complete scam. It was also 10:30pm and I think he was just tired and didn't want to mess with taking boxes off the truck. The next day we called the company and I will say every person we've talked to has been very nice, however, the driver is now saying we never asked to take boxes off the truck and is just blatantly lying. We've been getting the run around for almost 2 weeks about this. I have no idea where or stuff is or when it will be delivered. The amount of stress and anxiety this company has caused me has made our across state move extremely worse and I am just so disappointed I chose this company for our move. I strongly urge you to NOT hire this company. The only good thing to come out of this is now I know what not to do the next time we move.

Move size: 2 Bedroom Home Service cost: $10000

This was the best customer service experience of my life. I had a group of people actually dedicated to helping me get my needs met. Trans World Van Lines was everything we hoped for in a mover. Someone who was going to be consistent and true to thier word. I wanted to see Moving men treat our furniture like it was theirs and I can honestly say I did. It’s easy to get caught up in flashy lights and big name companies but will it be the price you can afford and even worth it or will it be a few guys in a rental and we could not take that chance thank you everybody.

Move size: 3 Bedroom Home Service cost: $7500

We used Trans World Van Lines when we decided we wanted to move earlier this year. We spoke to other moving companies but felt Trans World Van Lines was the best for us. It was difficult at times for us to convey our needs but being the professional company they are we were able to get that worked out. Scheduling the move was easy we had a 2 day window for pickup so we had everything ready by the time they arrived. They loaded up the truck and went on thier way. Executed perfectly and they took time to explain anything we had a question or concern about. Most companies after a deposit is made will stop giving you the attention you deserve because they feel they have you not them tho. They were close with me from start to end and left nothing unfinished. Professional company that works well with its clients.

Move size: 4 Bedroom Home Service cost: $9600

Great work Trans World Van Lines. It’s easy to understand why so many other clients were so pleased with the level of service you guys provide. It starts at the top and that means the management is professional and the employees are a reflection of that. They knew every little detail about the industry and told us many ways we could save ourself even more money then anticipated. They explained to us the price system and how a price could fluctuate. Ultimately we would only pay for the space we use which we liked a lot. As we approached the moving day we started discarding items we wouldn’t need going forward which saved us money by not taking them with us. Having a company like them is a valuable tool and we are very thankful it was them and not some unorganized group of day workers.

Move size: 3 Bedroom Home Service cost: $6900

We had a very bad moving experience about 8 years ago and vowed never to use a moving broker again. We started talking to Trans World Van Lines and instantly fell in love with thier service. They are the mover that the everyday person looks for. They are the mover that doesn’t show up and tell you that you owe extra money. They treat every mice equally and just because your move does not fill the whole truck doesn’t mean you get treated less then. They gave us great pricing and everybody in each depart helped us understand moving a little more then before. We understand now how we got into trouble in the past and using that knowledge we set ourself to be protected and get the service we desired. Highly recommend.

Move size: 4 Bedroom Home Service cost: $9500

My experience, the worst of my life, promised service all through the process than shoved off to "customer service" from woman that signed me up. Video walk through for estimate was in the $7,000 range and I'm told my fault it was about 1/3 actual packing square footage. Delayed pick up in May and a few days from 30 days and I'm told my stuff is in Colorado still. (We moved to Florida). No delivery date still, in spite of the contract because there are so many disclaimers and one giving them 30 days. Guess what, after 30 days it's file a claim and maybe get $20/day. All I need is 10,000 days to get back my money! Oh, "special TV boxes" and the extra charge of $100 for "wood crate" for painting turned out to be cardboard boxes cut and taped together. If we get our stuff I will be surprised if anything is not damaged. My mistake I did not walk away from this company when they arrived late and changed the price several times but had a large deposit with "guaranteed pick up and delivery RANGE" And there are so many TWVLs that ratings with BBB are near impossible to figure out. How they get their rating is by mass confusion. Worst part is no knowledge when I'll get my stuff but have to have 7grand in cash before delivery for these criminals to drop off my stuff. Stay away in spite of any good reviews. Bad Karma is my only pleasure with these guys and a certain gal.

Move size: 2 Bedroom Home Service cost: $19900

We started off the search with absolutely no direction. We spoke to a few companies but still felt very lost. It wasn’t until we spoke to Transworld Van Lines that we started to get a good feel for how the process works and how we can save the most money for ourself. We basically had to start from scratch with them, some of the other companies are misleading and downright dishonest. Working with them took a load of stress off of us and we began to shape our relocation at last. They are very easy to work with and put the customer first. We didn’t realize how busy this time of year is They manage to put this move within our budget. We are so thankful for the hard work and dedication to please us. We were able to get where we needed in time and have all of our furniture setup the same day of delivery. It was extremely professional and we are happy to recommend you to anyone.

Move size: 4 Bedroom Home Service cost: $8200

We had no idea that summer time was the peak season for all the interstate moving companies. Trans World Van Lines was one of the 5 companies that called. We found them to be the most detailed and had the best credentials out of the pack. We checked them out on government sites as well as read our fair share of feedback online. They came to our home did all the packing and wrapped the furniture. They didn’t move hastily so nothing got damaged. Experienced movers are easy to spot. This was teamwork at its finest. Great job.

Move size: 3 Bedroom Home Service cost: $6700