Starline Vanlines LLC

They won't let you post without giving a star, but I would give ZERO STARES. We booked them for a long-distance move from Washington, Reno. Everything went great till we got to the day of the move. Not only was the driver two hours late. When he came in, see what was to be moved. He stated he is a moving company, not a packing company. We had a contract saying they would wrap our TV and break down the beds and couches. But he told us that EVERYTHING had to be in boxes. It was not allowed to be in anything but that, and it would cost us an extra $4000. An extra $500.00 will be charged for the two TVs. When we questioned him, he became angry. We asked HIM to please wait for our property. Why did we get in contact with the office? He left with the truck. We could not reach anyone for three days and had to get U-Haul.

Move size: 3 Bedroom Home Service cost: $1800

The process to get the move set up was simple, and we were able to get a two-person team within a few weeks. Our two person team consisted of Greg and Rob. They were personable, diligent, and efficient. They asked questions about our furniture to learn about fragile items and any special instructions. Also, Greg and Rob covered all of our furniture with utility blankets and offered to put carpet protectors down. When we move next, we will happily pick this company again and suggest it to anyone who is moving.

Move size: 1 Bedroom Home Service cost: $1790

Their professional efficient crew of three arrived and got right to work. They had quite a commute and called before they arrived with an estimated arrival time, and they met that time. Right before they arrived, our realtor contractor had shown up, and they were very courteous and accommodating to him as he set up. Two of the crew members got right to work while one of them took care of the paperwork. They loaded quickly, and we’re on their way. They met me in Portland and at our new residence, where parking is scarce, but they made it workable. 5 stars!

Move size: 2 Bedroom Home Service cost: $3025

They are just a brokerage company that will say anything to get you to sign a contract.

I explained in the estimate that I had a 10x10x8 storage unit that I hadn't seen in years, and was going to clean out a week before the move. Star Line told me the best thing to do was estimate high at the full 10x10x8 unit, and I was promised that I would only be charged for the actual cubic feet I used in my move. That way I would end up owing less upon drop-off than the original quote I was given. The week prior, I asked about adjusting the estimate based on images, and never received a response. The day before pick up, I call and ask about changing the amount and was told that it was done at the pick up. Day of the pick up, I have a bill of lading from another company with an 800cuft minimum. I tell that company, "no, this is wrong, I have way less" but because Star Lines sold them an 800cuft minimum, it cannot be adjusted. I call Star Line and they tell me to just sign the contract and that they will make it right later. After WEEKS of promised phone calls going unreturned and a lot of "it's adjusted after this," or "we haven't heard from the new company about that," I'm told by Star Lines that because I signed the other company's bill of lading (at Star Line's direction, mind you) that there was nothing they could do and I had to pay the full fee. They refuse to take any accountability, and told me to talk to the new company. The new company didn't lie to me - Star Line did. Star Line every time I spoke to them kept saying, "don't stress, we'll fix it," until they came back with "too bad, sorry." I had to pay for the full 800cu ft. At no point were they on my side, and no one would take accountability for telling me lies.

Move size: Partial Move Service cost: $4200

We hired Starline Van Lines and paid them $1700.00 as a deposit to move our fully loaded 20-ft shipping container to NM. We signed a contract for a total amount due of $2700.00. Two days before the scheduled 6/19/24 pickup date, the company doubled the price in the contract, and the next day we got a call from the person who was supposed to be moving our container to NM. He told us that they cannot and do not perform this service! We sent an email to the company asking them to refund the $1700.00, as well as cancel the bill of laden.

Kevin, the person we had been talking to for close to a year, has suddenly vanished. All of our calls and messages are going unanswered. They have not responded to our requests, and still NO REFUND. BUYERS BEWARE!!! We are elderly and disabled and on a fixed income. I'm not sure if this is even a legitimate company. Unless you have a lot of money to throw away, I would look for another moving company!!!

Move size: Partial Move Service cost: $2700

Pleas please do not use this company. I should have believed the reviews . Talk to Kevin from starline who promise me the weren’t a broker and my things would be delivered within 3-4 business days quotes me 1700 remind ya I have no furniture but a dining room table a headboard and two dressers I had about 36 boxes. When the quality insurance lady called, I told her exactly what I had. She told me it wasn’t enough room and I had to pay in an additional four $400.. Then when the The subcontractor showed up they told me it wasn’t enough space and altogether that my total was gonna be 3100 and then add insult to injury they told me my things wouldn’t be delivered to me until the following Saturday, which is a whole new month. Unfortunately, I agree because I I had a flight in the morning and I had no one else to move my things. Fast-forward to Saturday I still do not have my items. I got no call no email. I had to reach out to customer service so many times. Customer service is a joke. They’re super rude. Even the subcontractors are rude. Sabillon brothers were the subcontractors I told him I was getting a lawyer he said u can get Donald trump for all I care. Rude unprofessional people. I’m going on 12 days with no belongings but was promised multiple times and multiple calls that I will have my things by Saturday morning. I have already found a complaint with BBB and I’m gonna reach out to the transportation department as well because this is unacceptable I asked for a copy of my bill of landing and they told me that they can send screenshots of it. They didn’t have a copy of my sign contract, unprofessional this is not a legitimate company and it needs to be shut down . Moving is already a stressful time and to have a company take advantage of it is insane, but like I said, I’m still waiting on my belongings so there’s no telling what the state of my belongings are in. The subcontractor sabillon brother were rude I told them I’m the customer and you guys are delaying me I took off from work to accept my belonging as promise and they felled to deliver. Now there saying Sunday or Monday. We shall see . I can’t wait until this is over I’ll def be reaching out to a lawyer for Breech of contract. And I would like all of the phone calls because I know they were recorded, and I was promised so much and receive nothing. O and let me not forget how they promise to pickup between 4-6 pm and didn’t arrive until 1 am in the morning

Move size: 1 Bedroom Home Service cost: $3016

Starline Van Lines, and a guy named Peter specifically (I won't use his last name but please be wary of any Peter you speak with), are scam artists. I spoke with Peter for over an hour to book my move last summer, and he assured me they could stay within my budget. He sent me an itemized document saying how many boxes and what furniture would fit within the space allotted for my move.

When the actual company showed up (a subcontractor, as Starline is just a middleman), the ultimate costs ended up being nearly twice as much as what I was quoted, despite the actual amount of stuff I was moving being smaller than what was on the document Peter sent me. The man who decided that I had too much stuff for the allotted space (and increased my price) was literally just eyeballing it - which either means he was making up numbers, that Peter is totally incompetent at his job, and/or the whole thing is a scam designed to take advantage of people during one of the most stress-inducing life events.

I couldn't get ahold of Peter on the day of the move because it was a Sunday, and he had only given me his direct line and not a weekend-available customer service line (and I was too stressed from arguing with the mover to think straight). When I tried to contact Peter several times in the days following, he never returned my calls or answered my emails. I have not heard from him at all.

TLDR: Terrible people, terrible company.

Move size: 1 Bedroom Home Service cost: $3800