Simple Moving Labor

We hired professionals to load for moving from St. Louis to Kansas City area because we got a discount from Penske.  The 3 men were on time, polite, capable, however they went over by 1 hour before we discontinued their service; and all our belongings were not packed on the truck.  My husband and I had to finish loading the next day to cut the expense! The load was packed very professional, however we were disappointed the extra hour and not all loaded.  Also, the company contracted for our load either were not told by SML to bring needed tools or their manager didn't relate that information.  They came with no tools except a handtruck.  We had made other arrangements prior for the unloading.  The representatives that I spoke with at SML were all very courteous and friendly, and I spoke with at least five of them; however I would have preferred to have known the labor was contracted out; just FYI! SML followed up daily starting 3 days before the service and throughout the day of service.  Overall, I would probably use again, but I would be better prepared with ordering additional packing necessities prior to the move.

Service cost: $670

If you would like to hire someone that will damage a new $500 wine fridge and make a hole in your wall as they drop it, then these are the guys for you.  The guy tried to deny the damage when he admitted to carrying the fridge and their was part of the wall on it.  They only gave me $30 for the fridge and do not want to pay for the $200 in damage to the wall.  I've asked to speak to someone in the corporate office to no success.  I will tell anyone that will listen that this company is a scam.  Worst customer service ever.  Very unprofessional.

Service cost: $350

They showed up on time for loading, however, they don't know how to pack a truck, otherwise we could of fit everything on it and wouldn't have had to go back for the rest.
The Unloading they were late and that is only cause the driver from Labor services wouldn't call again for directions so he just took the crew back and they had to find a different way here. When they got here they were very careful with everything and very polite. Even after all was unloaded they asked if we needed help with anything else. We found that considerate.

Service cost: $428

Workers were on time, worked hard, had good manners.  They could have used the packing blankets better as my furniture arrived with scratches on the dining room set legs and 2 office chairs legs and  deep dents that have not come out in 2 of my leather chairs and tears in myadult tricycle seat.  For the quality of their work, we WAY over tipped at $100/person plus lunches and beverages for the 2 days they worked for us.  Half of that would have been more appropriate! I was told that they were professional and I would not need to oversee the loading. I might use them again, but I would supervise the loading.

Service cost: $500

I had a great experience with SML Labor. I was conveniently connected to them by Penske after renting a truck to move from Illinois to Ohio. Although I was nervous about getting everything coordinated as our move was pretty time sensitive, SML Labors office staff made me feel confident by staying in touch by phone through the process. The movers we had were for an unload only. They arrived on time, were neat in appearance, professional, friendly and courteous. Overall, my experience was positive and would recommend SML Labor to a friend.

Service cost: $400