Schumacher Cargo Logistics

We moved our household possessions from San Francisco to Sydney Australia in 2021. We had a 40ft container and paid around $16K. Due to the logistics issues it ended up taking 6 months, but that wasn't the issue. When we finally received our things there was a lot of damage to valuable furniture, and even a lounge chair lost completely. Schumacher were uninterested in trying to locate the lost chair and then the insurance short changed us on the payment for the damage and lost chair. You just pay attention to the inventory and also make a careful list of all boxes that are sent. We still suspect that some boxes never made it and will not know for sure until we completely unpack. Very disappointed in the very poor level of care and packing of our possessions. Schumacher were not the cheapest, so I would definitely not recommend them.

Move size: 3 Bedroom Home Service cost: $14500

Moved Household (24 boxes) from Texas to Central Europe. Was quoted $2100 two weeks before move. Actually had 5 movers I was trying to deceive on and spoke with Agents from Schumacher on the phone and they made every promise for delivery time, quality, service and so on. After settling and confirming them, three days before the scheduled move I was contacted and told that the price would be $3700 an additional $1600, it was too late to schedule another mover or cancel.

The same move from Germany to Texas with actually more boxes and weight costed me $1400 five years before.

BEWARE the company uses scamming tactics and changes prices to your disadvantage, only hassles and problems!!!

Move size: 1 Bedroom Home Service cost: $3700

I can only confirm what so many others here have said:

1) Quoted costs vs actual costs will not line up. In my case what I ended up paying was more than double what I was quoted.

2) What was sold as an "all inclusive" total price ended up not "all inclusive" and I had to pay additional fees/charges for the shipment on the back end of the trip.

3) While the staff at Schumacher were very responsive when it came to their paperwork and getting paid, they were consistently unable to provide clear communication on the timings of my actual sea freight shipment.

4) The total time to complete the move was abysmal. What was sold as a 12 week or better door to door move ended up taking over 10 months!!! To be clear, I had submitted all paperwork up front and in time with their requirements and the move was from the USA to the UK so not unusual.

Move size: Partial Move Service cost: £4000

Just confirming what most people wrote here about the poor service offered by this company. We moved from Singapore and were assigned Schumacher as the US based mover. This means that the moving company we engaged with, APAC Relocation, deflected all responsibilities for US operations.

Customer service at Schumacher is terrible. I had to keep chasing them for every piece of information and sometimes the moving manager refused to provide any update!

To confirm what other people mentioned:

1) Final costs vs actual cost did not match. we paid 500 USD more out of debatable expenses.

2) Delivery time information completely unreliable.

3) Very fast at asking for payments but incredibly slow at providing information if any.

Do not choose this company for any kind of business or make sure it is not assigned to you from another operator.

Move size: Partial Move Service cost: 9000SGD

Will never use this company again, would not recommend them and anyone shipping should check carefully that this company is not your shippers agents. I have shipped from Europe via another shipper to discover this company was handling my goods on USA soil. But they refuse to deliver goods unless I pay thousands of extra $'s in hidden fees.  The staff have lied, concocted emails to make it look like they have previously invoiced us. when it comes right down to it, it's extortion in its ugliest form!  I am quite evidently not the first to experience this from them! and will not be the last, but people need to know this stuff, read and take advise on all contracts even if you don't have the time or the knowledge, it could save you thousands! Use companies that have a good all round review! Not like this company, stay well away from them.

Service cost: $30000

I hired this company to move my car and 2 crates of household because of moving back from USA to Germany. First I have to say I am very glad I received the car. the crates are still on the way.
My recommendation to anyone doing business with them: do agree upfront on installments. Never pay upfront! Have them commit on a delivery date! once they have your money, communication goes down to 0! I felt during the transport of my car from the day they picked it up helpless. they had the car, they had the car title and nobody can really tell you when the car will really be shipped. what they don't tell you on the homepage is that when you transport your car by container, they will hold your car on a parking lot until they have another customer with a car to fill the container. Means your car will be on an exterior parking lot until they have another car to be sent from the seaport to the exact same Destination as yours. so my car was picked up 6/19 and was not loaded on a ship until 6-7weeks later! When calling them and asking for ETA they will tell you over weeks still waiting for another car to fill the container. Same happned by the way with my other goods packed in crates. today 9/2/2017 I only know they arrived in Hamburg (they picked them up in USA on 6/19).. again here nobody is telling you it might happen that you will have to wait until they fill a full container.. by the way: once my goods arrived at the seaport in Germany, Schumacher did not feel anymore responsible and I had to send all necessary documentation again to their subcontractor which really did an awesome job in terms of service, communication, etc. Be also aware that custom inspection cost were charged without proof they really happened and they clearly tell you if you don't pay - you wont get the car.. I absolutely helpless once they picked up the car - at the end I am happy I have my car back and I don't even bother to claim the little damage caused by the transport. they are not professional! stay away from them! Do not assume your goods will be delivered soon if you are not filling a full container!

Move size: Partial Move Service cost: $6000