Schumacher Cargo Logistics

They make extra money from the US Custom Exams. Please be careful with the excessive fees that Schumacher Cargo bills you.

Emlie Matos,the Import Coordinator and Ruth Ortiz, the Import Freight Cashier made false caculation on the charges on Custom Exams.

My container from UK to US were shared by 23 people. The cost on US Custom Exams is bleow:

1st attachment- Tailgate exam $250.00. Tailgate exams is when US Customs opens your container and inspects inside.

2nd attachment- X-ray exam 250.00. X-ray exam is self-explanatory. X-ray machine used to inspect.

3rd attachment. CEX (contraband examination $295.00) CCP (customs clearance at port $25.00)

Total fees for container on Exams: $820

The total volum of 23 people in my container is 2400 Cft. Mine is 440 Cft. It is not 490 CFT. All the charges are based on volume. My items takes 18% volum of the container
My Charge on Exams:
$820 x 18%=$148

Invoice# 156938: $43.76 (Demurrage)

Total Fees:
$148+$43.76=$191.76

But I was billed $299.59.
Invoice# 156637: $255.83 (Exams)
Invoice# 156938: $43.76 (Demurrage)
Total amount due: $299.59

Emile and Ruth said my stuffs took majority space of the container. I contacted the UK cargo company who did the shipping. In fact, mine only took 18% of the contrainer. It is unfair to demand me to pay for the most of US Custom Exams fees.

Emlie Matos and Ruth Ortiz are not willing to correct their wrong caculation, intead they threaten me to start storage charge if I don't pay for what they want.

It is horrendous and stressful expenrience to deal with them.

Move size: Partial Move Service cost: $299

I strongly advise against using this company service.

Used them in 2015. Everything went fine in the beginning.
Good customer service, advisible agent and everything was smoothly prepared.

The chaos began when the car was shipped. They totaly lost control of the shipment.
Car was shipped to different port then agreed with a big delay and all additional costs were passed to me.

Changing port destination resulted in
- higher port costs
- additional documentation cost (T1 documents)
- additional transportation fees by land to another country
- delay in time
- documents lost for a couple of days
- lots of stress

After changing the port destination they did not even have a reliable company to take care of the transport.
They changed it after realizing it will cost them a little bit more money. This resulted in documents being stucked.

The documents deliver was delayed because of Schumacher poor and cheap handling which resulted
in again me having to cover additional costs.

I had to chase the transpor vendors by myself and track my car documents to find out that they sent it with regular cheap mail..

The car delivery to customs needed to be delayed thenas I needed to get the documents first..
Car secure parking costs for a couple of days were passed to me again.

Car delivery took them 3 months in total.

After many complains they agreed to cover some of the additional costs but NEVER DID just ignored my further complains.

Amateur handling.
After the car is shipped they do not care anymore and will only think about reducing their costs at the expense of the client.

Marek Wrzosek.

Service cost: $4000

Sent my vehicle from Miami to Valencia , Spain. Everything was perfect until the moment I paid the invoice, 3 months with no information, no one answered my emails until the moment I called by bank to chargeback for a service that were not rendered.
Basically, they just get the money and forget about you and your shipment. They car never shipped, no answer about when to be delivered, no bill of landing or export documents to proof they were about to send it. I have to fly back to the USA to pick the car and now they charge me for storage to release my property.
Result, lawsuit against Schumacher cargo already started.

Move size: Partial Move Service cost: $1100

This summer my family moved back from France. Schumacher was our agent in the US and they handled the move back pretty well. Once my stuff arrived, they let me know and said to give them some time to schedule a delivery. It took them about a week to get this scheduled, then had it delivered a few days after that. When unpacking, they tried to go through the boxes with me, though it was all very fast. I confirmed all my items were there, then they left. All in all I would use them again, but would like more communication through the process.

Move size: 4 Bedroom Home Service cost: $3800

I moved from the UK to the US using Anglo Pacific in June of this year.

Schumacher Cargo Logistics was the contractor handling the American side of the move.

The tracking website does not correspond which what is actually happening with your shipment. It would quote a 5 business day process and then you wouldn't hear back for up to 3 weeks.

When I contacted my delivery coordinator, Daisy, she was extremely unprofessional and rude. She was incredibly slow to respond to easy emails, and cherry-picked parts of my email she would respond to.

Finally, I asked for the delivery agent's information so that I could correspond directly with them. She took extremely long to respond and finally said they would have "not have any clue of who you are" because no trip to Washington state had been scheduled yet. The problem here is my furniture had already been delivered by the time she finally responded! She had no idea where any of my shipment even was.

It was incredibly important given my job to have a reasonable amount of notice as to when my furniture would be delivered (48+ hours absolute minimum) and instead I was informed out of the blue 3 hours before everything arrived.

I don't feel comfortable paying a firm that cannot keep track of where my belongings are. I am part of a group that relocates for work quite a bit and after this awful experience I will recommend that everyone stays away from Schumacher Cargo Logistics.

Move size: 1 Bedroom Home Service cost: $2500

I was able to ship some furniture and few boxes to Madrid from my apartment in Brooklyn. I though I was going to have to leave these items behind, but I did take a chance and see what the prices were to actually move my stuff with me. In the end I payed a little over $2100 on the US side and an additional $600 in Spain. This was less than I expected and the prices were decently explained to me based on the overall size of the items. Because of this I was able to shed some items and bring the cost down. I have my furniture here with me and am using it now, so overall it went as expected.

Move size: Partial Move Service cost: $2100

Very bad experience. My car was scratched on the roof during container shipping. I took out extra insurance before I started this shipping.

No money after several weeks of discussions. Mr. Joey Smith refers to Mr. Costello, who is hiding behind the lawyers. Supposedly, the insurance only takes effect from a loss of $ 1,000.

In the beginning everything was fine, in the end I was left with the repair of 800 Euro. Never again!

DO NOT choose this company!

Service cost: $1350

Overall, the whole service and experience were great. The team who packed our things in NY did everything in two hours and left our place empty and clean. Considering we ended up moving in the middle of the pandemic our shipment has arrived in Singapore before us.

The delivery was also great - nothing to complain about.

The designated company to do our delivery in Singapore also did everything in less than 2 hours, dismantled the boxes and left our place clean ;).

Move size: Studio Service cost: $3100