Santa Fe Relocation

Hello everyone, For me, departure from Paris, France, to Las Vegas NV. It is very difficult to find a serious company. For my part, I tried AGS: from the first appointment I fired them.

The "saler" arrives late and barely the open box tells me "in a 40 feet, it does not fit". For a box of 160 sq feet? really?

I tried another one, whose name I forgot, who wanted to sell me two 40-feet containers. The joke.

I tried Grospiron (FR), they looked serious though a bit expensive and I ended up signing with Santafé. I better break my leg...

Once the contract is signed (for a 20-foot "lead" container) it is another person with whom you are in contact and of course no one else.

The container (20 feet, by the way...) was not full and well sealed at the start, after threats to make a complain in justice, because this gentleman (Amza, to name him)

wanted to put my stuff in "big wooden boxes" and not in a container. As a result, arriving in Los Angeles after customs clearance,

they unfolded and transferred into "big wooden boxes". In fact these moving companies lease the containers and the less time they lease it, for win more.

. But your business, that they all boast to take care of it, as if it were theirs, to be careful... blablabla,

in fact, they don’t give a damn, only money interests them. Your life’s stuff, the most important to you or your children,

they don’t care. Our cartons have been handled by who knows who (in times of covid...) all the cartons damaged, torn, fragile cardboard boxes below,

the heavyweights above... etc. A real disaster. Obviously I have pictures in support. Do not look for insurance, they are "absent subscribers". And since you are abroad, everyone is counting on you to do nothing. I wanted to share with you my sad experience and I am not the only one. In any case avoid absolutely SantaFé. Absolutely not pro. And I’m not talking about the TWW Move company in Texas (Shelly the liar) that made the job in the USA.

They want to make the 20 feet travel in 40’feet and wooden boxes. That way they save money everywhere. one person to load and unload

with an elevator. Application fees only for one trip, customs fees, idem, etc... One last tip, take a lot of photos during loading with lead number, container number, etc and also on arrival, lead number,

container number, as they interchange with another container. And of course unloading. That’s not simple or easy, but very expensive.

Generally don’t think they’re selling a move, they’re selling a volume that you’re moving. That’s the difference.

Charles M

Move size: 2 Bedroom Home Service cost: €11500

Very poor experience with Santa Fe. Misalignment of information and bad management of dates. It will take 28 days to move (road) 15m3 over a distance of 2350km (within EU zone). Google tells me if I had a carriage and a horse would be faster :(. Employees justify that's due to the time of the year however Amazon can deliver me 300m3 of products in the same distance range in 3 working days. Now I moved country, have no clothes, no desk, no chair, no screens or any of my personal belongings ( No one informed me they were unable to meet the suggested delivery date of 7 days). If I knew the poor service from Santa Fe I would rather rented a Van and drive by myself. If this is the best service a relocation company can offer they should really consider changing their core business.

Move size: Partial Move Service cost: €1000

I have moved internationally 6 times and used various companies. Please NEVER use Santa Fe. They are the worst I have ever used. I will never use them again. They are absolutely crooks in my opinion. I used Santa Fe to move from California to Mexico City. I gave extremely detailed info including all items, all item sizes, and photos of everything - they told me they never got such great info. They quoted $7700 all inclusive. I insisted they put the estimated arrival date in the quote before I agreed to pay as this was critical. They were to pick up on Dec 30 and deliver by Jan 14 with a buffer until maximum delivery of Jan 25 only in case problems in customs. They told me my volume would fill up half a container so would be combined with another container already scheduled to cross the border Jan 4. So definitely my stuff would cross the border Jan 4. On the packing day they took FOREVER and packed up with so much extraneous stuff that they artificially increased the volume. And then even though I sent photos of the TV mounted on a wall, they claimed they needed to charge me extra $150 to unmount it. After my stuff was in their warehouse and too late for me to use another company they claimed they had to increase my fee by $1058 USD because they had artificially increased the volume in their horrible packing. Then they delayed my shipment to cross the border completely on their side for no reason at all until Jan 25!! My stuff didnt even cross the border until Jan 25 - it only took 1 day and 1 day later it was in Mexico city, but then they refused to deliver to my apartment until Feb 5. I was calling every day and emailing and they were telling me lies the whole time that my stuff had already started customs when it had not. I started trying to escalate higher and higher in the company, begging them to either speed up or offer a discount for their poor service. They refused to do anything to help. When my stuff arrived on Feb 5 to my apartment the crew refused to help with anything. Even though I had paid for them to pack and unpack everything, the arrival crew only brought things up to my apartment. I was the one that had to unwrap everything, I was the one that had to put together the furniture, and I was the one that had to clean up the trash from the packing - they absolutely refused to do anything. And several items ended up broken from their terrible service. Even though I had paid $500 of move insurance which was supposed to cover up to $200K USD of damage, they informed me I was unlikely to get anything for that and some insane process that needed to be completed or they wont cover anything. Then I tried to ask for a receipt of everything I had paid at least - I had been asking for that since early January - took them 6 weeks to even provide a receipt - and then it was wrong. I had to tell them what I paid and tell them how to write a receipt. Again, I requested any kind of discount, and they refused. Horrible service. I highly caution you against using this awful company.

Move size: 2 Bedroom Home Service cost: $10000

I saw the MANY negative reviews of Santa Fe Relocation online, but decided to go with them anyway, as I was in a desperate situation due to the pandemic. I have regretted that decision many times since. 



The communication was bad from the beginning. I was assigned 3-4 different contact people who did not communicate between them, meaning that I had to spend hours giving the same information to people in the same company. I was also promised pick up on a specific date, which was a condition to me paying the deposit. I was informed that everything was in order. However, a few days before the pick up, I was informed by another person that this would not be possible and that I needed to be flexible.

Furthermore, they refused to deliver at the agreed delivery date even though I had paid. When they finally delivered, they did not unpack as agreed and I had to pay to get all the packing materials removed. Furthermore, many items were broken.

Move size: Studio Service cost: €1200

Moving took place on March 15th, from Paris to Chicago.

The team in charge in Paris was very efficient, punctual and professional.

We are now June 13th (3 months later), I still have not been delivered, despite an approximate delay of 8-9 weeks in the estimate (2 months). I am contacting 2 to 3 times a week Santa Fe relocation, which is only sending emails to the movers asking for an update. No delivery date booked

I do not recommend going through Santa Fe relocation, or else take into account a double delivery time compared to that of the estimate.

Recap:

March 15, 2022, movers collect my good in Paris

April 14, 2022, ship departed Rotterdam

April 28, 2022, ship arrived in Newark, NJ

May 26, 2022, move was unloaded and put in warehouse, port charge invoice issued

June 14, 2022, Santa Fe sent me the invoice to be paid before delivery can be planed

June 20, 2022, move has been dispatched to long distance carrier, a 2-4 day window delivery will be given when ready

June 28, 2022, No news, already 2 months it is in the US. It is not acceptable that it takes more than 2 months to do Newark - Chicago (730 miles / 1170 km).

Move size: Partial Move Service cost: €6500

Highly unrecommended for international relocation company! Stay away if you care when and what quality to expect your shipment.

Even though I had a very good communication with the sales representative and I have received the best price quote (out of 3), I have regretted it many many times their selection once the move actually happened. Part of their packing crew was unprofessional which resulted in significant damages to the furniture (almost every item was damaged); the actual delivery tool almost one month more then planned and when received some furniture could not be assembled back together as the dismantling was dome very unprofessionally. Additionally, when I raise my concerns to the management, I was told that they don't see anything wrong with their level of service. All I am left to deal with all damages myself and communicate with insurance company without any support. This is not what you experience when you deal with really global professional players. Please stay away and pay few euros more to get the service promised.

Move size: 4+ Bedroom Home Service cost: €10000

Right. Third move with them and this, unfortunately, will be the last. The crew was good and delivered everything intact..alas.. we did not comb every single corner of the old property before signing the release form..understandable, considering the stress of moving and supervising the packing of an entire house. Unfortunately, when pointed out to SantaFe that new damages were caused to the old property.. the reply was.."they [operation department] are unable to offer settlement or repair given the signed inspection report noting pre-existing damages". I did ask for photographic evidence of said pre-existing damages and, unsurprisingly, they have refused to provide them.. for your own sake..Take pictures before and after and refuse to sign until all is inspected..better yet.. don't bother to use them.

Move size: 4+ Bedroom Home Service cost: $5000