Santa Fe Relocation

DO NOT USE THIS COMPANY! What a Horribal Expierence! The only thing that went well was the pick up of my goods. From there it all fell appart. I was quoted 30-40 days from door to door. It Took 70 Days!! Unacceptable! Despite my numerous attempts to contact them while I was waiting for my delivery, if they responded All I could get was excuses. When my things did finally arrive, there are boxes missing & lots of dammaged goods!! In a "sealled" container! Oh, & did I mention they are very hard to get a hold of. They were good, till there was a problem. I still can't get any anwsers from them & I still don't have all of my stuff.  .

Service cost: $7000

My goods were stored with Interdean in London. They had my contact info in Califonia and my sister's information in London. Yet they took an order from my X-Husband, a different name and who had not stored his items with me, and shipping my goods to the x-husband in Connecticut.  I had to pay an attorney to retrieve my goods, found things missing and added (the company of x-husband?) then I had to pay to repack on a Saturday (unpakced all my things! and time and a half fee) then ship to CA.   When I returned to live in Europe 2years later it was to Brussels. I went to see the managing director/family member at their office and he refused any compensation.
OUTRAGEOUS!

Service cost: $8000

I have just received my delivery from Interdean in fine condition - only problem its at least 3 months late!  It was meant to be shipped from London to Singapore, but it was actually sent to Los Angeles instead - which is a pretty bad error really.  Initially I was quoted between 1 month and 3 months (tops).  In the end it was just under 6 months.  I had never considered that would even be possible to be so late (ie. a whole season late), and it basically meant I had to buy a whole load of replacement clothes for winter and skiing equipment, as my existing items were stuck halfway round the world (actually further away from me than had been in the first place).  Once we found out they were in LA, I requested that Interdean fly them to Singapore so it would only be a 2 month delay (they said not possible as it was stuck on the ship and couldn't take it off) so it added another month of delay.  I asked for compensation and Interdean have informed me they are not liable as it was due to the shipping company's negligence.  They said they are trying to some from the shipping company - but I very much doubt they will get anything.  Presumably as they subcontract out the transportation, Interdean will never be liable for anything - but it just means they shouldn't go with the cheapest incompetent subcontractors (that no doubt rarely provide compensation).  I chose the company stupidly as I didn't research it and was in a rush and they have a nice looking website, but the above should highlight why you should definitely go with another company and do your research!  I also found that in the UK they are very very hard to get hold of once you have paid your money and placed your order.  The phone just rings out and no one picks up - so soon after the order I began to worry - guess I was right!  Whilst I have now received the items (not damaged I think) it did make me think that if they can accidentally ship them to completely the wrong destination then they could just as easily lose them altogether - presumably that would be the shipping company's fault as well and so Interdean may not even be liable for that - whatever I won't be using them again!

Service cost: £400

I moved from italy on 28 Jun 2013. Three days before the move, I was asked to fill an inventory form..of the contents of a 3 stroey house.. while doing a job that kept me 10-12 hours at the office. I based my form on the one I used when I moved to Italy, doing the best in the little time I had to update it. Fatal. While onboard a flight home, I received a call saying hey will be one day late because "their truck broke down". But they needed 2 trucks so the first could have been punctual. All the box numbers were there but after seeing several unfamiliar items it was evident that they had mixed boxes with another client because rather than making a direct shipment, they ubloaded everything in Milan and reloaded everything 3 days later. About 12 boxes were missing. A lot fo furniture damaged (the furniture was stored in front trailer and there was space limitation with the rear trailer. As they turned the furniture round they hit the edges of the doors denting furniture and apploiances. When they opened the packages, they used a knife, damaging several surfaces.) I write this in July 2014. Still no compensation, lies, excuses and deceit. If you are considering Interdean, suicide would be a happier alternative. They do not give a [EDIT] about the customer. Bottom line is that they took a business that they could not handle. they got subtitute personnel (not interdean) to do the job and they messed it up. I wish I could turn back the clock.

Service cost: €18

A huge box of items picked up on time just to be lost on the way. You pay first, so when your stuff disappears don't even try to contct anyone. Noone mentioned I would have to fill in paperwork in Chinese and those I was put in touch with didn't speak English!! Lost all my staff, not even talking about the money AVOID BY ALL MEANS Its one of the worst things to happen when you are moving abroad and not having a contact with anyone from the company is so wrong.

Service cost: £200

I used this company to move abroad and then back, the one thing that you have to remember before you move is moving companies do anything to not have to pay insurance claims. When I moved from North America abroad I was quoted an additional cost for insurance to ship my things, now in my mind I'm thinking no brainer so I did. Now on the other end my things arrive, they are held at the shipping yard, then customs then at their depot because they have to arrange crews to unload. So everything arrives, they unload and items damaged, so I take the photos, send the emails and the response is, sorry you exceeded the 30days from when your shipment arrived in the country, I never saw a cent.
Now on my way back, the same company wins the quote with my employer, I am very careful to make sure that I have covered all of these bogus delays, when they ship my goods again there are damages but this time I am under the 30 days so I make my claim, SantaFe Relo is a very sneaky company, their claim this time is that each of their divisions in all of these countries that they are supposedly in around the world are independent, therefore I am left to try and deal with some foreign vendor, as of yet I have not see one cent from these [EDIT], save your money and pay some labourers to load a container for you, this company is a sham and the owners should be beaten. They "misplaced or lost", I say stole over $28,000USD in personal effects and furniture.

Service cost: $18000

The delivering service was really disappointing we were commited 9-10 days it was picked on 21st may from Aurangabad (to gurgaon)and today is 10th day and now still there are no signs of delievery . Moreover this was lying in Aurangabad and wasn't shipped till 28th -29th as they were expecting for the vehicle to fill.
Also this really causing lot of inconvenience. Even though its a company tieup with Airtel they are not giving it a priority. If this is happening with domestic logistics , internalional parcels would be never be deliverd . Really very unrealistic. You should probably pay for our food bills and all other expences that has occured due to delay.

Service cost: £310

Avoid at all cost. Avoid avoid avoid. These guys are unresponsive and do not care about your time constraints. I have contacted these guys over 10 times this week. After the initial call and telling them I am moving overseas and need quotes they have yet to get back to me. I called and asked to speak with someone other than who I was previously dealing with and they sent me to the same person. Either these people really just don't care or there is a serious organizational issue. Either-way, I would not trust my valuables with them.

Move size: 1 Bedroom Home Service cost: $3000