Royal National Van Lines

I regret not having read all these comments before .. I have to explain our misadventure with this company so that you understand. All negative comments are true !! We moved from Toronto to Alberta. The Relocation Specialist apparently named Rachel G. sent us a very nice email, polite, promising to be delivered to Alberta within eight to 10 days including weekends. We said yes ..
When the deliverymens came to take our things in Toronto, they scratched the floor, broke the lamp in the room and kicked the wall by moving the furniture.
Finally, we were delivered here in Alberta in almost 2 monts !! Without actually having regular news. We paid an extra $ 85 for the deliverymen to assemby our bed on delivery. They are subcontractors and the gentleman told me he was late that he had no intention of getting our bed up.
When they arrived they called us so that we go down for give them the money. Once the money was transmitted they took good care to see that everything was ok then they simply drop things at the entrance to our suite promptly asked us to sign in putting pressure on us and telling us they were hurry. The driver was in the truck calling the delivery man constantly screaming at him to get off quickly because he had to leave to deliver other people. It was really stressful !
The deliveryman left as a thief as soon as we signed his sheet (we only put a cross). On delivery was missing our large king size mattress that we had paid dearly, furniture pieces like chairs, beds and many other objects were broken. It was No doubt finding that they did not take care of our staff at all.
This company are only thieves and liars I promise you! Rachel G. had asked us to pay only by cash or by bank draft. The one and only reason for this is that once the payment is given there is no way to oppose the bank.
Since we were delivered and especially since we gave the money, we have no news from the company, and we will never see our mattress again! I’m furious ..
Not to mention all the damage, all the stress that this company has caused us .. Please read the comments carefully. THEY ONLY WANT MONEY FROM YOU AND THE DO NOT CARE ABOUT THE REST !!

Move size: 1 Bedroom Home Service cost: $2300

Let me start by saying that the initial contact person (Sarah B. ) was very helpful. The men that were there for the pick-up were very professional and courteous.
After that, things go downhill.
We did have a lot of stuff. So, the difference from the quote can be explained. However, we were told that our things would be waiting in a warehouse in Vancouver BC. When we arrived in Victoria we were told our things were still in Calgary. We would have to wait another week ! When the delivery men showed up I let them know that the elevator was on the farther end of the building. They said they wouldn't unload until I paid them extra cash. They held our things for ransom basically. We helped them move everything in. We were missing a ladder and an antique folding shelf. When we put in a claim the company came back with $130. AND we had to pay their deductible ($500) It did say that on the contract, but they were the ones that broke/lost our things. I don't think we should have to pay their deductible. We told them that their offer was too low. They came back with $135 ! We paid by bank draft. Even though they stated in their email that they accept Credit cards.
If you use this company, BEWARE !.

Move size: 1 Bedroom Home Service cost: $2385

Google makes me give a one star rating, but if I could it would be less than that. The summery of my experience is this. My family and I move to Nanaimo BC from Edmonton, I was looking for a company to use. I checked google and found them and also read the list of terrible reviews that others have left. I call and spoke to Allison Meyer (Allie)a sale manager and she gave me some manufactured made up excuse about why they had so many bad reviews and gave me her word that none of this would happen to my stuff She also guaranteed that my delivery date was going to be June 1 2020 which was the only reason I decided to go with them. Which was not only a huge lie to get me to use them, its was never even an options. On the date of pickup 1) the movers where two hours late, 2) they brought the wrong size truck (I booked a 4 bedroom home even though we only had 3 bedrooms) 3) They did not handle our stuff very well 4) and they had no intention of being in BC by June 1. They said that the dispatcher (Allison) was completely wrong and their typical turn around time was 5 days. Surprisingly after they had our stuff I could no longer get a hold of Allison to get an explanation when our stuff was going to be there. No one from the company returned my call for two days. When someone did finally get back to me they said the weight of our load went from approximately 4000lbs to 6000lbs but we were never provide with any copy of the scale ticket. They were "so generous" to pay for a hotel for us even though we had pets and knew we had to stay with them in the house. What I suspect they did (because I haven't been given invoice) was they increased the "weight" of my load to cover the hotel cost. The day before our stuff arrived they would not negotiated on the price and said if I did pay right then I would not get my stuff the next day. They basically did not give me a choice. I also paid a deposit that I did not get credit for. A large majority of our stuff is damaged and a bunch of stuff is also missing. Do not uses these guys avoid all of them especially Allison. Read and listen to the other reviews(I wish I did), also when you choose a different company make sure they do not contract through them either you do not want them handling your stuff at any point. I like to give people the benefit of the doubt and a chance but this cost me time, money and aggravation. They are 100% Scammers.

Move size: 4 Bedroom Home Service cost: $5600