Right A-Way Movers

Stole Everything We Owned

We hired a broker who hired this moving company, and for five months we waited for our stuff as they had excuse after excuse of why it was taking so long. Then, they told us that they had hired a third party driver, because they didn't have enough drivers, and that he stole all of our stuff. That guy has been to jail for this exact crime before, so I don't know how they were able to hire him. The owner of Right A-Way Movers (Joseph) said that we would get a refund. We filed a claim through their system but we learned that they had gone out of business and the claim company no longer worked with them. We tried to get the money from him, and after pretending to work with us for a while (but always putting us on hold and hanging up or rescheduling things), he stopped responding to us or the broker. We never even got our refund for the move, ($4,000), or any kind of compensation for the $37,000 worth of stuff we lost, including many sentimental items.

This company ruined our lives forever and they are still scamming people. I think they might even be starting a new company with a new name, so they can continue to scam people out of money.

Stay as far away from this company as you…

Damaged items. Pricing changing.

Every time they showed up it was late. Both pickup and delivery were late. Very difficult to work with. Constantly adding additional fees. They give you the amount due then when they show up state all these other random fees while they hold your items until you pay. Didn't reassemble furniture as stated in contract. Workers smelled like marijuana. Dropped items slid items across floor scratching and gouging hard wood.

Worst experience for my daughters move!

Having never done an out of state move, we had no idea what the process was.We unknowingly went through a broker who contracted with Right-a-way for the move. My daughters items were picked up and only after they were loaded on the truck were we told it would take a few days before she would be notified what the delivery date would be. Joseph’s explanation was that before items could be taken across state lines, they had to be processed which would take a few days. We found out the items were actually taken from Ohio to a warehouse in Georgia (which based on my understanding of geography is across state lines) before being taken to New York. The delivery was delayed a few days beyond what she had been guaranteed. She had to reschedule her flight out of town for her job as she was told if she couldn’t be present on the new date, her items would be stored and she would be charged a storage and redelivery fee. When her items were finally delivered, some items were missing, they tried to deliver some items belonging to someone else, and MANY items were damaged so badly they were no longer usable and had to be replaced (including her dresser and nightstands). The movers themselves at…

3 MONTHS DELAY AND DAMAGES GOODS

Hired a broker called Diamond Pro Van lines that hired Right A-Way Movers. Goods left MI on December 20 and did not get to my house till 3 months later. Goods were damaged, i was not allow to count the boxes before signing and unloading. When I discovered I was 10 boxes short I tried to get hold of them. I was assured they have the items but they never got delivered and the company blamed me for loosing them. The owner is not formal at all and he's not above using denigrating words. He even said I can filed as many complains I want and it will never affect his business, For a company to say that its a indication they have been doing this kind of bad practice for long. The damaged and all the loss goods its so much that I could have buy new. Hoping people will read this and reconsider them.

Delay, Damages, Terrible Communication and Losses

I have moved several times over the years and am wanting to prevent others from having a terrible experience. The company's lack of communication is beyond belief. Emails, phone calls, texts, and rarely a response. Awful given there was a two-and-a-half month arrival delay. I was not given a Bill of Laden and my belongings were not numbered by the company. Half my belongings were ruined or broken and several valuable items were lost. I also had to pay almost $2000 over the broker's original quote even though I submitted photos and gave a complete count and description.

current victim of moving fraud by these guys

I am a current victim of moving fraud by this company (moving contract was signed by Southern Guarantee Moving & Storage) and they decided to choose Right A-way movers as my carriers about which I was not told till they arrived to pick up my items. My household goods were loaded on 05/24/2022 from Springfield MO for Atlanta GA to be delivered on 06/18/2022. Today is 08/22 and I have not received my shipment. I have called/emailed this so called moving company customer care and their carriers million times and they take me for a ride with most ridiculous responses every single time.You should also be aware of about their lowball initial estimate when you will first contact them. My estimate was revised from $1750 to $6400 (almost 4 times) when carriers came and loaded everything into the truck .I was almost manhandled and forced to pay half of the revised estimate amount in cash and was threatened that I need to arrange the cash in 5 mins otherwise they will increase the estimate amount. Well there are lot many things to tell that me and my family have been going through last 3 months without our household item (furniture/kitchen items/electronics and my kid whole set of toys ,…

OH to NC

Pick up when ok, I was ready for delivery in April 28 and they delivered in June 20, they arrives at 1130 pm and charge me 15% for delivering that late even tho it wasn’t my fault since they were doing my delivery on June 18 and they were delay until the 20 due to traffic and then they dint had a bolt cutter. Communication was almost non existent and they end up charging $1000 ish more than the original agreement and even tho they took forever and my boxes were broken, one of them was open, my kitchen dinning chairs are all crash and loose. Then last night the driver wanted to charge me the full amount even those I had paid.

I wish I had seen the reviews before letting them taking my items. They were hired by National Relocation which I would

Not recommend, they will hired anybody even if the company is bad. They said that it took too long with the delivery because they were two trucks down but dam almost two months!!!. ****please be aware of this company, pretty much all the reviews are negative and for a valid reason***

Out of state move

First and foremost if I could give this company zero stars I would. Coming from a family of business owners, Joseph has no business trying to run a business. I will say that my move was booked through Atlantic moving co (broker) and Joseph (Right away movers) was hired to complete the move. I didn’t find out that right away movers were moving my items until the day of my move otherwise I would have canceled the move all together once I seen the company reviews the day of service. The pickup wasn’t terrible other than the fact that I had to pay more than what I was told initially for a 1 bedroom without living room furniture. Moving forward to the delivery date, I called Joseph to find out information on my delivery to see if he had an eta or where my items were. He didn't answer my calls. My boyfriend called and he answered they got into it pretty bad because we wanted an update as to where our items were since were in a new state with NOTHING. My boyfriends mom got involved he starts telling her a bunch of bs about how he’s a ufc fighter and he lied multiple times to her and the broker stating that he informed me of the updates and that he supposedly told me he had to attend a…

DO NOT USE THIS COMPANY!!!!!!!

My belongings were picked up in APRIL 2022, it is now September and they still have not delivered!!!!! They have changed the price and because according to them their driver "misquoted" our move they are holding our belongings hostage for over $3500 more than contracted!

We came to an agreement on the additional amount and were told we would have our stuff in 10 days, now they are saying they have 35 business days to deliver! FSCMA here I come!!!!

I did not want to put one star, but it would not allow 0

If this company shows up at your door my advice is to decline the service. We booked through all State Moving Of America. This company sold my account to... that's right, Right A-Way Movers!

Immediately the movers claim the amount of goods were

over the so called footage of space for our price quote. So we had to run around trying to purchase money orders and pay the extra cost! Then they ask when do you want your goods to be delivered which was noted on the invoice. Why they even bothered going through this step I wonder...

Because it took 2 MONTHS before I received my items. Yes, imagine arriving to your new apartment with no bed, no extra clothes, no cookware, no TV! Meanwhile to add pain to injury when we called to check on eta, we were hung up on or rudely talked to on the phone. I have never experienced

such unprofessionalism and lack of customer service.

When my goods arrived yes, you guessed it the price was $350 more for a supposedly shuttle service. All my items were there but the head board for the bed was damaged, drawer for the bed damaged, dishes and glasses

broken despite being wrapped in bubble wrap and placed

in boxes marked fragile. In conclusion if this…

Like many others, I will need to seek legal assistance

Unfortunately booking with an agent means you are connected with a contractor who may not care about you or your belongings. Move from Louisiana to Colorado Springs, CO (move date : 6/24). After insisting on an update, Today 8/3 I was told “you don’t know shit & you can pick your things up In Georgia because you disrespected me (Joseph: Owner). I live 20 hours from the place where my items are “said to be.

Red flags

?: items picked up after midnight

?: quote price doubled after loading items and it is after hours so you can’t reach broker.

?: not able to get status update even 30 days after pick up.

?: BBB rating F! (Learned this much later because broker does not tell you what company will be moving you.

Next steps: purse process for reporting mover scams/interstate fraud. Plan to travel to GA to get the items that the company refused to deliver in order to teach me a lesson..?..

Do not book with this company.

I moved from Huntsville Alabama to Dallas, Texas. I was given an estimate , but once everything was getting picked up, I had to leave my living room Furnature because the price was jacked up another $400. They lied about how long it would take. I was told 3 days by the driver, they took my things to the warehouse in GA. My things sat in GA for 13 days. They asked another carrier to bring my things to Texas (Academy Van Lines LLC). Most of my things were missing, and half things that I received were damaged. Academy van lines mixed my things up with another customers things. They were delivering their belongings to my apartment , I had to make them return it to the truck. They were dragging my dressers/ Matresses/ totes/ etc. they used no dolly until I asked. They were very rude. They did not finish the job and put up my bed. They tried to leave with my things still on the truck. When I called Joseph, he seems to be surprised, but he also sends me a photo of the way the guys were throwing the furniture on the truck (academy van lines) when he hired them to deliver 2 customers things to TX. Therefore he was aware of this situation. DO NOT HIRE this company to be responsible for…

Terrible terrible experience

Do not hire this company, if a broker sends them to your house, turn them away. There is nothing good I can say about them and I hope I can keep others from being extorted, bullied and robbed. They lie about how much cubic feet you have and try to add 116 extra cubic feet to every 100 you have because it is “freight”. They change the price and their driver forced me to pay cash to him off the books under threat of taking my stuff and driving away. They did not provide an inventory, and changed the price constantly during pick up. At one point they told me I had 2500 cu ft on a truck that only holds 1750, and the truck was not full. Instead of delivering directly to Texas from Minnesota they took my belongings to their warehouse in Georgia, and I have no doubt they will rifle through them, take what they like and then eventually deliver whatever is left damaged. They will probably demand more money as well before they will give it to me. I cannot express strongly enough how bad this experience was. DO NOT USE THEM I was frightened and bullied by them and I hope I can save others. Be very careful and don’t rely on the positive reviews.

Long distance move

Won't company in the world... we will be pursuing legal actions because the foreman of our job try to extort money out of us on a side deal of the contract and failed to realize since he was inside our house when doing so that everything was being recorded and documented. The foreman proceeded to call the "owner" Joseph and before the owner could realize that we "the customers" could hear him told his foreman to try to get us to cancel our job so that they could just keep our "$5,000" deposit.. this company is absolutely disgusting please don't even think about using them.. movers don't take inventory,they don't wear shoe covers,they will dent walls,show up high..complain the whole time they work... just don't do it.. and Joseph is you're reading this we will see you in court soon:)