Reebie Storage & Moving

I worked with Jackie for our Chicago to denver move. Once I realized that my items couldn't de delivered outside of a 5 day window, I told them I wanted them to pack everything, then load everything into a U-Haul we rented. My quote for this was 4 hours, at $800+.

Moving day came, two movers showed up. No packers, nothing. Thankfully, I had not signed the contract with them so I told the movers I refuse service and to please leave. They did so and were very polite and respectful to my wife and I.

The quote shows time for packing as well as the materials needed. But they didn't have anything with them in forms of the boxes I was asked to pay for.

I called another local packing company and they were willing to do everything, same day, for $250 including packing.

This company is a mess and I am thankful I didn't sign anything with these scammers.

Move size: 2 Bedroom Home Service cost: $841

They moved us from Chicago to California. We actually had a really good experience until the very the end of delivering our stuff to California. The in home estimate was great, they were able to get us on the next truck out to California a couple weeks later and our customer service coordinator was a very responsive emailer. They had three super efficient guys move us out in Chicago, they were awesome as well as our guys in California delivering. The huge hiccup -they left our couch in Chicago (it never left the warehouse) and didn't tell us this until move in day (even though they knew two weeks prior when they picked up our stuff). We could have planned for not having a couch if they told us, but no we found out on move-in day instead. When they showed up in California we told them there was 100 steps up a huge hill and they only showed up with 2 guys (they said it should have been a 4 guy job) so it took way longer than it should have. We asked the drivers if anyone told them they needed for people and they said "no, corporate doesn't care about telling us that though." Oy. They told us to "Call the 1800 # on Monday" to find out what happened with the couch, they said they had no idea but they've known for weeks that they wouldn't have it. It took them a full week to just get back to us just to tell us that our couch never left chicago and that they'd send it to us IN A MONTH. Their only consolation was giving us back $250 on a $3500 which was a joke. I ended up talking to their sketchy CEO (Sal) because no one would help us get our couch faster or give us a better discount or buy us a new couch. Sal's only consolation was that "they're not required by law to send me my couch sooner." Umm, no duh Sal, it's called customer service, you're supposed to do it because you promised me a service you're not delivering on. He was so rude, didn't know how to talk to customer and tried to lecture me on the policies of the moving industry.

I told him I'd post my accurate review onto yelp since I was really dissatisfied and that given my husband was working from home full time and really needed the couch because it was his only place to sit, I was hoping they could send me my couch a week later or pay for me to just get a new couch. He got really upset that I would "post lies to yelp" and threatened to sue me! It actually got comical at this point because he clearly didn't care at all.

Honestly, they were great in the beginning but at the end of the day, a moving company needs to get all your stuff there, safe and sound and on time and they failed to deliver on that. And, it seems like their customer service reps have a better sense of how to be customer-first than their CEO Sal. I don't know how that company operates with that man as a leader. Long story short - don't use them and beware that they also operate under the "Allied" name.

Move size: 2 Bedroom Home Service cost: $3500

My husband was relocated to Chicago, and his institution provide him with the name of a few moving companies to help us move from Miami to Chicago. One of the recommended movers was Reebie Allied and since the day we contacted them we were pleased with the way they helped us. The price was great! We moved on June 19, and the truck was needed to make three stops to collect our belongs before heading to Chicago. Frank Russell showed up the first day with his crew and they all were great! It was the best moving experience I ever had (I moved four times before)! They were so professional, prompt, courteous, showed great attention to detail. Frank and his team packed everything with extremely care, and even carried extra bottles of water to offer us. We have had excellent communication during the entire move from pick up to drop off. Frank and his crew are the BEST moving crew you can find. Definitely will work with them again and recommended them without reservation. Thank you, Frank!

Move size: 2 Bedroom Home Service cost: $4700

Terribly disappointed with the way the long distance move of my son's household goods was handled. They took a dishonest crew member''s word and purposely vague documentation over the fact that my son's saxophone was never delivered, denying our claim! No high value paperwork was presented nor accompanied this treasured piece, and with the help of the dishonest crew, it got "confused" with a broken suitcase on the paperwork, and no one is taking responsibility for this calamity of errors! It is not as they say on their website.. the customer's satisfaction is not important! They may be a "charter company" of Allied, but they need a refresher course in keeping tract of your valuables.. and doing the Right Thing!

Move size: 1 Bedroom Home Service cost: $100

This company is the worst. They broke so many pieces of our furniture and had excuses for most of it. We purchased extra moving insurance and put stock in their system of paperwork filled out by the truck packers which documents furniture damage before the move. When trying to put in claim for all of our damaged items after the move, there were a number of things that they were unwilling to reimburse us for. They stated the damage was not transit damage. Yet they have all this paperwork that shows our belongings were fine or had minimal scratches ahead of the move. When pointing that out they said our furniture must be poorly put together or damaged because of bumps on the highway that causes items in the truck to move around and become damaged and that they aren't responsible for that! We have spent six weeks going back and fourth with them. They do not care about their customers. They will treat your belongings poorly and make excuses for it afterward. These people are so dishonest! AVOID!!

Move size: 1 Bedroom Home Service cost: $3600