Rapid Stor Movers

AVOID AT ALL COSTS!!!

I booked this moving company for my move on October 31st. My conversations with Ruslan were good prior to booking and he was responsive and confirmed everything. I confirmed with him several times that they blanket wrap all furniture as I would have done it myself if they did not. This was listed as a service but I wanted to confirm. He confirmed by email that yes they do. I thought great, I don’t need to do it.

The movers arrived a little late but were nice and worked well; however we did go over our booked elevator time. Because of this, the furniture (which they packed last) was taken to the loading dock and I did not witness it being packed into the truck.

When we arrived at our new house they opened the truck and I noticed my 2 month old daughter’s brand new, unused, white crib was packed full of stuff and unwrapped. I was unhappy but was busy and did not express any concern that night. All of our furniture except the TV was unwrapped. They unpacked all our furniture and told us our wardrobe broke. My husband and I were in a good mood and happy to move so

we decided not to get upset and to let the wardrobe go.

However, the next morning I discovered my daughter’s crib completely ruined. It was scratched, scuffed, and dented. I was very upset by this. Right away I sent pictures and an email to Ruslan and we had to sand and repaint the whole crib. He asked how much it cost to fix and we told him. Unfortunately this did not fix the dents and cost us $75. Ruslan advised me he is mailing out a cheque for the damage. On November 20th I didn’t hear back and didn’t receive anything so I emailed him he said he mailed it out the week prior and will mail it out again. I have not received any cheque to this day. I emailed him on January 8th to follow up and I have not heard back from him. My husband called him last week and Ruslan asked him to call back the next day at 9 am, which we did, however the calls have gone straight to voicemail ever since. I have emailed him 3 times since then and crickets.

This is not an acceptable way to do business. I could have, and looking back at it, should have, asked for more money for the broken wardrobe also. I have been a reasonable customer and have given him enough time to repay me for the damage. Honestly, do not book this company because if something goes wrong, you will never hear from them. I feel I am being lied to and I unfortunately just read recent reviews of similar situations. I have emails proving the damage and promises made about sending a cheque but the fact that I’m not getting any response now and Ruslan blocked our number since it makes me realize that was all a sham to get me off their case.

**UPDATE**

While typing this review this is the email I received from Ruslan.

Hello Michelle so I just spoke with the boss and he said your damages or insignificant and you must let them go I’m sorry about that I thought he mailed it out but in fact he never did it because he decided they re insignificant, if you want, I can give his number to you and you can speak with him he will explain you why your damages are insignificant

..... I’m really not sure how they think this is acceptable customer service. If you don’t want your stuff damaged, don’t book them.

Move size: 1 Bedroom Home Service cost: $1000

They damaged my piano, piano bench, desk, dresser, and night table. Most of these items are real wood. The piano and piano bench are SCRAPED and CHIPPED. The paint, varnish, and some of the wood is RUINED. The dresser had a hole gauged into the wood. The desk is missing something on one of the legs. The piano bench is also missing a foot end. The night table's wood has been SHREDDED in places. Worst, THEY ARE TRYING TO GHOST US. They are not returning any calls or emails about damages. THEY WORE NO MASKS AND WERE *SO RUDE*. Our damages are in the thousands and we cannot get a hold of them.

Move size: 3 Bedroom Home Service cost: $1000