Rainier Overseas Movers

We moved from Albuquerque New Mexico to Melbourne Australia in November 2021. Mark and his team from Rainier and the local office, Apaca (New Mexico), were so courteous, patient, informative and gave us much needed peace of mind given that our move happened in such tumultuous global circumstances that directly impacted the shipping world. Mark was very clear on pricing, there were no surprises there, the movers in New Mexico were very dedicated and made sure that our things and precious belongings were safely packed and secured. We were given updates throughout the entire journey and were offered lots of answers when we had questions. And I am happy (and grateful) to say that our things arrived on time and unscathed. I cannot recommend Mark and Rainier enough. We will definitely be using their services again if we ever move back to the US, I will not hesitate to recommend them to anyone.

Move size: 2 Bedroom Home Service cost: $10000

We moved from Walla Walla in rural Washington State to Duns in rural Scotland. Rainier were selected by our local mover to handle the international piece. It was a great choice as they did a superb job.

I dealt with Don Arroyo throughout. He was incredibly responsive to every call and email. I was particularly concerned about ensuring our goods were adequately insured and he was very patient with me, answered every question and never made me feel like a nuisance.

Our move started in November 2021 when the COVID chaos at the Ports around the world was at its height. Other movers we had contacted did not even want our business as it was too difficult to find ships or estimate costs. Don found us our ship. Then it was canceled so he found another one. Then the original ship came back and with less than 48 hours notice he managed to collect our stuff from storage in Walla Walla and onto the ship in Seattle. And he didn’t worry me about any of that fire drill – just worked with the local mover to collect the stuff and get it to the port.

Denise Arroyo in the Rainier office gave me the number of my container and a website so every so often I tracked my container (it enjoyed a few weeks R&R in Panama.) We weren’t in a rush as we had to buy a house and we knew that the journey was going to take a while as the port chaos was continuing. But I can honestly say that once the goods left my house in Walla Walla I stopped worrying about them.

Our next hurdle was UK customs and storage. Rainier’s UK agent was professional and communicative, but Don was still my point person if I needed anything. He was still answering every call or email despite the 8 hour time difference. Thankfully everything went smoothly soI didn't need to reach out other than to confirm a couple of details about UK storage. We got through customs quickly. The VAT on our wine was as per estimate.

Our stuff left our house in WA on November 25, 2021. It was delivered to our new home in Scotland on October 3, 2022. Everything was there. A couple of pieces had minor damage but this was due to the original mover not Rainier (and it was so minor we are not making a claim as it was under our deductible.)

There were so many points where things could have gone wrong but thanks to Rainier and their UK agent, nothing did. The costs were also as quoted despite rising energy and gas prices around the world.

After this I WILL NEVER MOVE AGAIN! But if I did, I would use Rainier in a heartbeat.

Note - I have excluded storage from the cost. Our move out was via a local mover (who contracted with Rainier.) So, I don't know if their cost for the local piece was as competitive as if we had gone with Rainier direct. Also, we ended up moving 250 miles further north in UK than the original quote. It was necessary to pay a premium to find a provider to collect and deliver to Scotland. This was arranged by the UK agent. This extra cost was caused by our change of remit and I don't think it fair to include it as the cost to Birmingham, UK was per quote.

Put simply - the cost was competitive when compared to United who were the only other provider who were prepared to quote for this move. And the customer support I got from Rainier was head and shoulders above United. United failed to quote accurately, ignored emails and calls etc. In fact, am still waiting for an answer to a question from them!

Move size: 4 Bedroom Home Service cost: $21000

Rainier was very helpful and down to earth. They provided clear information with no sales pressure, and let us make our own decision. Importantly, everything they said turned out to be true! The crews were helpful and efficient, and the process was made understandable and less stressful because of the company's guidance. The paperwork and customs process was a real worry of ours, and all of that went smoothly.

Our shipment was picked up on September 15, and arrived in our little village in Portugal the day after Christmas.

Move size: 4+ Bedroom Home Service cost: $23000

I had the pleasure of working with Rainier Overseas Movers, specifically Chuck Crosslin and his outstanding team, for our move from Kansas to Italy, and I couldn't be more impressed. From start to finish, their service was exemplary.

One of the standout aspects of our experience was the invaluable advice they provided. Chuck and his team offered insights that undoubtedly helped us avoid potential pitfalls throughout the process. Their expertise was evident, and it gave us great peace of mind knowing we had professionals guiding us every step of the way.

Even when we encountered a change of plans on our end, Rainier Overseas Movers demonstrated incredible flexibility. They pivoted seamlessly, accommodating our needs without any fuss. Moreover, their offer of long-term storage at a reasonable rate was a lifesaver, providing us with the flexibility we needed during a transitional period.

When it came to the actual move, every member of the team was consummately professional. From packing our belongings to delivery, their attention to detail was evident. I'm thrilled to report that not a single item was damaged during transport, a testament to their meticulous handling and care.

Another commendable aspect was their timeliness. Rainier Overseas Movers delivered on their promises, ensuring that our belongings arrived promptly and in pristine condition.

Overall, I cannot recommend Rainier Overseas Movers highly enough. Chuck Crosslin and his team are true professionals who go above and beyond to provide top-notch service. If you're looking for a reliable and efficient moving company, look no further than Rainier Overseas Movers. They made our international relocation a smooth and stress-free experience, and for that, we're incredibly grateful.

Move size: Partial Move Service cost: $5000