Quality Services Moving

If I could gave zero stars I would. I would NOT recommend this company to family, friends, or even strangers. Please review the Yelp reviews and the BBB reviews, not only the Google and Home Advisor reviews like I did, and make the horrible, horrible, mistake of hiring this company to do a local move (Woodbridge, VA to Stafford, VA) like I did.

Since, this company refuses to be professional and address my grievances privately I have decided to make my grievances public:

I was very disappointed and frustrated with the moving service I received from Quality Service Moving. I was told by sales rep. Christopher Mitcham on numerous occasions during the in-home estimate that the movers would be at my mother's apartment to move her into her new townhouse by 8:30am, June 10, 2021. However, on the day of the move the movers did not arrive until 11:30am. No one contacted me to tell that the movers were running late nor had a prior job. It took ME calling the company TWO times that day before I was given a time frame of 8am to 10am, and even then the movers still did not arrive until over an hour later.

By my THIRD call I was transferred to warehouse dispatch where a young man told me that someone "from the crew" would contact me about their ETA. I did not receive this call until well after 11am and by then I was growing increasingly frustrated due to it being such a late start time (well after the promised 8:30am). Not to mention traffic was starting to increase, and anyone who lives in Northern VA would agree that Thursday afternoon traffic can be brutal.

Again, I was very disappointed and frustrated with the service. Not only did the crew start late, but multiple items were damaged in the move due to water damage ( multiple items being left out on the curb when a storm passed through, after I TOLD the crew a storm was coming) and in the move itself.

Now let me be CLEAR, I do not hold the movers/ the crew that was sent to do the move responsible. They did the best they could given that they were sent on a prior job before my move.

INSTEAD, I hold Mr. Mitcham and Quality Services Moving responsible because:

1. He (Mr. Mitcham) assured me that the movers would start by 8:30am on June 10, 2021.

2. He never told me of the possibility that the crew assigned to my move could have a prior job scheduled; and

3. He nor anyone from the company called me let me know on the day of the move the movers ETA.

I do believe had the crew started at 8:30am like they were supposed to, they would have finished a lot sooner, thus leading me to pay closer to $1860 I was originally quoted and not $2455 (an almost $600 difference). Instead these boys did not finish until almost 9pm at night. And after speaking with Mr. Mitcham's supervisor, VP of sales Mike Sipple, I was told that because the move took so long, it appeared that the crewed moved DOUBLE the weight that was originally estimated by Mr. Mitcham, which is a LIE. If anything the crew moved LESS weight, since prior to the move we moved out over 90 boxes ourselves beforehand.

And so, instead of receiving any sincere apology or compensation, I have received basically radio silence as I wait to hear back from "quality control." It has now been almost two months since the move and my issues with the service I received are STILL unresolved with this company.

Ugh, and they have the nerve to call themselves "Quality" Services Moving...what a joke.

Move size: 3 Bedroom Home Service cost: $2455

DO NOT USE THIS COMPANY!! Everything about them from start to finish was absolutely terrible. I paid to have them pack my kitchen and everything on my walls. They called me the morning they were supposed to come out and said they were sending 4 people and only 1 showed up. When I called them back they were surprised and said 4 were dispatched and they would see what was going on and call me back. I had to call them back several times and was left with only one person the entire day. Then, they had my move date wrong, and after trying to fix it several times I had to adjust my schedule and the schedule of those that were helping me because they didn't make things right. Then on moving day (which was the wrong day as mentioned earlier) they said they were supposed to have 5 people moving, but only showed up with 3. They started at 9:30am and didn't finish until almost midnight!! They did not put things where they were supposed to go..damaged some things..etc. I did not sign anything about what was to be charged to my account because it was too late for them to tell me the total when they left here, so I did not give them authorization to charge my account. Lastly, out of the nowhere they charged my account for an amount that was not authorized..the sales person was called and texted several times, but never responded. Poor poor customer service, management, time management, etc. I would NEVER recommend this company for anything..you would be better off hiring random people off the street and get better results.

Move size: 4+ Bedroom Home Service cost: $2400

When I scheduled my move with them on Memorial Day weekend in May, 2016, they were supposed to send 4 guys and only three showed up. I felt bad for them, they worked their butts off without enough materials and enough time and I blame their management, not them. A 4th guy was supposed to show up but never did. This delayed my plans significantly as I was on a very very tight schedule and was moving overseas, I had the cleaning people coming, I had to get out of my condo as the new owners were coming and I had a strict deadline. The stress I endured was unreal, I was completely frazzled by the time I got on my plane to Copenhagen. They were supposed to come and pack everything and put it in storage in their warehouse. The guys were inconsistent on how they packed things, some were crazily overpacked with paper and others barely packed at all or not even in boxes, as they too were stressed and did not seem to expect the amount of stuff I had to have packed.

By this time it was way too late for me to change plans, I had my stuff in storage with them for the entire time I was overseas and also had a brand new piece of furniture delivered to them while I was away direct from the Herman Miller factory in Michigan. So, almost 3 years later when I moved back to the USA, I thought it was going to be much easier to deal with them to get my items.

This time the move was much better but a couple boxes turned up missing, mostly kitchen items, silverware and dishes and the brand new piece of Herman Miller furniture was "forgotten" at the warehouse and they had to go back and get it. When they brought it they unpacked it and lo and behold it was damaged. These incompetents had likely stood it upright in the truck and did not brace it or strap it and it tipped over and the metal legs were bent, the back panel was cracked and two metal braces inside the unit where also bent. Metal does not get bent without SERIOUS impact, as all this damage occurred while the unit was still in the original factory packaging. Herman Miller can fix it but it is going to cost me $700 dollars to fix and all the designer dishes and silverware at least several hundred dollars to replace.

I filed a claim within the 30 day time period and so far NOTHING and it is now 3 months later. I keep getting excuses, can't get replies to my emails and I am having to protest the charge for the move with my credit card company which is my only recourse.

I DO NOT RECOMMEND THEM TO ANYONE. AVOID THESE MOVERS LIKE THE PLAGUE. If you do use them, take photos of EVERYTHING and document it thoroughly and pack it yourself. Make extra copies of the bill of lading and take it with you and put it in a safe place, and make extra copies of the inventory list as well. Better yet, FIND ANOTHER MOVER.

Move size: 1 Bedroom Home Service cost: $1350