Pullman Worldwide Van Lines

Wish I could give 0 stars. I have NEVER left a rating but I am so upset that I can’t let anyone else be subject to this company. Looks like people recently have had the exact same issues as me—I just wish those reviews had been placed before I finished my order. I was absolutely not going to use their company because the quote was quite a bit higher than any of the others, plus they seemed to have less reviews etc. online. But the customer representative, Sam PROMISED that they were the only ones out of the companies I was planning on using that would deliver on the date I was needing, would not “piggy back” onto another move, and had dozens of their own trucks that they would use themselves. He said that my truck would go from my origin in CA and head straight for Indianapolis. And that their would be NO 3rd party people used in the move. Low and behold alllllll of this was a blatant lie. Here’s how things have played out since my booking date:
-paid the deposit via a picture of a check.. should’ve been my red flag!
-nobody would respond to my emails or calls until the day before my pickup (another red flag, but I’d already given a $1000+ deposit, so I was stuck)
-movers showed up in a 3rd party truck TWO HOURS LATE. They took probably 10 smoke breaks a piece during the time they were there, and ended 3 hours behind schedule. Despite the fact that I had the exact amount of items that were on the estimate, they ended up charging me $600 more for “tape and other things” even though half the tape rolls were left scattered around my house. They then mentioned that my truck would be headed for LA, rather than directly to Indianapolis as promised. In addition to this, they were just tossing my boxes around even the kitchen ones clearly labeled “fragile”. At the end, the lead mover treated me like an infant and demanded “I look at his eyes while he was talking” even though I was trying to read the many, many contracts and signatures I was supposed to give him at that moment. And then still had the audacity to demand a tip for him and his brother.
-4 days later, I have had no update on anything so I gave them a call to get an ETA since they said it could be delivered anytime this week before August 12. They mention that there isn’t even a driver assigned to the job, and that they have written in the fine print they have 5-20 business days to even assign a driver to the truck. Even though Sam promised my delivery within 9 days of the pickup (which is rushed I agree, but this is the entire premise as to why I ultimately decided on this company)
-I then called customer service, and was met with the same robotic sentence repeated over and over and over. Something along the lines of “in the contract it doesn’t say that” and that they aren’t responsible for what their sales reps say on the phone. There has been nothing offered to fix the situation, so things not looking promising.

TLDR; I am a broke student about to attend medical school who was lied to and swindled into using Pullman and paid $1000-1500 extra for doing so. Don’t trust a single thing they tell you and choose any other van line. It would’ve been worth it to drive the damn Uhaul cross country at this point!!

Move size: 1 Bedroom Home Service cost: $3500

We contracted for our furniture to be moved in June of this year. we were told we would expect arrival of our stuff the week after 4th of july. we flew to Oregon from Nebraska after I contacted them and they said it was scheduled to arrive and it did not. It arrived in late August. We contracted for our stuff to be off loaded to a smaller truck with Pullman and paid extra for that to happen. when the smaller truck arrived he said he was not paid to unload the truck and wanted more money to do so. We were back in Nebraska so we had no choice an our builder paid him in cash. Every piece of our expensive furniture which was in perfect condition, arrived with major damage. broken shelves, boards, cracks in the wood, smashed corners. nothing is useable or repairable. we filed a claim the end of August right away and they have not responded to our emails or multiple calls. only get voice message when you call. Our insurance with their company was for over $18,500.00 dollars and we have yet to collect. will be contacting a lawyer and have reported them to BBB. I am contacting the attorney general office as they are a scam or crooks.

Move size: 1 Bedroom Home Service cost: $3200