PSS International Removals

This was a two day pack and move. Arriving early on the first day, the small team of 2 managed to expertly pack almost the entire apartment's worth of furniture and goods by mid-afternoon. On day two the guys again turned up slightly early and had everything in the container by the end of lunchtime; and our flat was on the 6th floor! They were friendly, professional and efficient, and we feel incredibly fortunate to have booked such a great removal team. Moving is always stressful, but made a lot less-so with PSS International Removals. We highly recommend them!

Service cost: £5560

Making arrangements to ship my belongings from the UK to my new home in Alabama, USA, was very daunting and I obtained quotes from several shipping companies. I chose PSS not only because they were price competitive but that they had been very personable to deal with and had not pressurised me into making decisions. All of my queries were quickly responded to and this gave me confidence that I would get a good service. The process required completion of a large number of forms for customs and a PSS representative was readily on hand to explain clearly and patiently at every stage. All of my shipment arrived with no breakages or damage and this was a great relief although I did feel during unpacking that there was some unnecessary overuse of packing paper. I feel that PSS provided an excellent and very personal service at a very reasonable cost. I would definitely recommend them.

Service cost: £2333

PSS were great, and exceeded our expectations at every turn. They were happy to provide a number of alternative quotes whilst we kept changing our minds about how much stuff to ship out to NZ, which must have been a pain for them. On the day of removal, the two guys arrived early and had everything packed well within the day. We actually ended up with less volume than quoted and by 8am the following day the office were on the phone confirming that they would be refunding us the extra we'd paid. We couldn't fault them - excellent service.

Service cost: £2700

I had requested for moving household items from UK to USA. Though I had given a very short notice and didn't really fill the forms in time I am NOT HAPPY about being charged extra 400 US dollars at the destination for the random X-ray scanning at customs and the delayed arrival after 4 months which includes period of storage . One of the boxes was also missing .

The form to be filed for storage does not mention storage period in days or weeks and I assumed it as days and PSS says it as weeks.

Since I haven't used international removals before I can't compare but I am satisfied with the prompt emails and response from PSS person.
But I am not going to take chance again and would rather sell the stuff locally and give rest to charity before leaving the country as its definitely not worth the stress and time involved in moving things between countries.

Service cost: £2200

We used PSS following a recommendation from friends. We had an exclusive use 20 foot container to Australia. The team that came and packed up our house were amazing - they worked so quickly. There were times once our belongings were en route that I panicked about what would be broken or damaged, but our stuff arrived last week and everything looks the same as it did when packed.

There were items such as towels that had been used as packing for our fragile items, so they came out creased, but this I expected and I'm grateful they were used to protect items.

The container arrived exactly when expected. It took ten days to clear through the port, quarantine and customs - that was without any extra checks or treatments being needed. If I am going to be critical it is with the Australian side - there was then a one week delay before the Australian team got it out to us, plus when they unpack they cannot unpack items onto the floor - that left us with quite a few boxes to unpack and the boxes and paper to dispose of/recycle/reuse.

Service cost: £3400

Rating: 5 out of 5

Boxes, some packing tape and bubble wrap dropped off before. I could take my time and pack. Arranging everything via email or on the phone was no problem. Always a quick response time. When ready I was able to arrange a convenient pick-up time, and the pick-up man was very punctual. No waiting around. I could track my boxes and they arrived as expected. It was great!

Two plates smashed but that was my fault for not bubble wrapping them better, and packing them at the bottom of a box! I packed heavy boxes and they were probably handled by lots of people, so only two plates not making it is fair. Just pack your stuff well, or carry any super important fragile stuff with you and you'll be fine. Or maybe write "fragile" on the side? I hadn't thought about that.

Also thought value for money was reasonable, when compared to the cost of paying for and trying to carry extra suitcases on a flight.

Overall, super happy with PSS.

Move size: Partial Move Service cost: £253

Amazing service! I moved from UK to South Australia. PSS did a great job from start to finish. The surveyor was very friendly and professional and gave us some good advice on what we could and could not take, what needed to be cleaned etc. The packers were really great, working so quickly (we kept them going with tea and biscuits!). In Australia our shipment arrived with in the estimated time and the guys on the other end did a great job delivering and unpacking everything. I would have no hesitation in recommending them to others.

Move size: 3 Bedroom Home Service cost: £4500