Presidential Van Lines

DO NOT move with Presidential Van Lines. They are not a moving company, they are a broker. They may connect you with disreputable companies, and they will not defend you when things go wrong with them. You are at significant risk of being overcharged and receiving unacceptable service if you use them.

Bottom Line - Estimated cost $4775 Final Cost $6900

See the following links:

https://www.bbb.org/washington-dc-eastern-pa/business-reviews/moving-companies/presidential-van-lines-in-herndon-va-15253/reviews-and-complaints

https://www.ripoffreport.com/reports/presidential-van-lines/daytona-beach-florida-32119/presidential-van-lines-presidential-movers-and-other-akas-using-presidential-this-company-1426371

https://www.movingscam.com/forum/viewtopic.php?t=26318

https://www.movingcompaniesreviews.net/florida-movers/2719-presidential-van-lines/

https://www.wmar2news.com/longform/complaint-ridden-moving-company-tied-to-other-businesses_

https://www.reddit.com/r/legaladvice/comments/7q6rtq/need_help_scammed_by_a_moving_companywhat_can_i_do/

My experience:

Bottom Line - Estimated cost $4775 Final Cost $6900

1. The day they were scheduled to arrive they missed. The following day they were supposed to arrive at 10am. After calling several times, and eventually expressing my anger on the phone. The movers arrived at 4pm high on marijuana.

2. After picking up my things, and before they weighed the truck they asked me for $2500 additional dollars as a 'flat rate' to avoid any additional charges I may have incurred if I went over the estimated rate. I declined this. When they took the truck to the weigh station that night they confirmed over the phone that I was actually $300 under the weight estimate.

3. Prior to delivering my things, they were being held in storage. A representative from the company they contracted to work with me called me and literally yelled at me over the phone for not having requested delivery. He told me that my delivery charges were $700, even though presidential had told me 1 month of storage was free.

4. Fearing for my things, I scheduled deliveryfor June 25th at 12pm. For two days they confirmed this. On the delivery date, they told me they would not be able to delivery until 9 which was unacceptable.

5. Upon delivery of my items, my bill was updated to show 2000K of extra weight. The company was able to offer no proof of this increased cost. After arguing they agreed to take $700 off of this cost. When I complained about the lack of documentation on the phone, with Presidential Van Lines, they hung up the phone on me.

Move size: 3 Bedroom Home Service cost: $6900

Moving from Illinois to Detroit went much more smoothly with Presidential Van Lines. They made the process very easy and explained everything clearly upfront.

When preparing to move across states I was personally concerned about a moving company mishandling my furniture during the dissembling process or the reassembling process. Presidential Van Lines delivered on their promise to handle my things with care. Nothing had to be replaced, nothing was scratched or nicked.

For the high level of customer service and a job well done I would say it was worth the $2195. I was actually given a higher quote from other companies but this company helped me stay in budget. Their professionalism for the price is unbeatable!

Move size: 1 Bedroom Home Service cost: $2195

I have truly never been so horrified with a moving experience. We were quoted a number upfront, which seemed great. However, when the company arrived, we had the exact same number of items as discussed, yet I was charged an additional $800 because the space they used to estimate it was simply incorrect. I reluctantly paid and moved forward because I was in a hurry to move, and off I went. I arrived at my new location and the established window (within 1 week) was blown past with no delivery. I started calling the customer service team, who was initially very nice, but incredibly inept. They never called me back when they promised to, they never followed up on anything, my delivery kept getting pushed back and pushed back. It reached a point that I was without all of my items for an entire month, at which point they stated that it was within the contract to have more time than this, even though I was promised otherwise. Eventually, I started to realize that they truly did not care about me whatsoever, and they already had their money. Once my items finally arrived - an entire month late - they had the audacity to try to charge me an extra stair and elevator fee. Not only that, but several of our items of furniture didn't get delivered, and we ended up with some of someone else's items, too! I truly cannot describe how enraged and frustrating this experience was and absolutely what a sham this company is! I have read reviews and reports to the Better Business Bureau since this time, and it looks like many people never even had their items arrive, so I'll count myself lucky. Do yourself a favor and FIND A DIFFERENT MOVING COMPANY! Otherwise you'll be out $3000+ and an entire month of living without your furniture. It is absolutely unbelievable that they're still in business.

Move size: 1 Bedroom Home Service cost: $3500