Pinnacle Moving Group LLC

I wasn’t sure how things would go since I had a bad experience with movers in the past. This time though, everything went according to plan. The crew was on time, had all the right tools, and didn’t leave me guessing what was happening. They asked before moving anything fragile and even found a smarter way to pack the truck that made unloading much faster. They didn’t try to upsell me or throw in extra fees at the end, which I appreciated. It felt like I got what I paid for and that’s rare.

Move size: 1 Bedroom Home Service cost: $1429

I moved from a high-rise in downtown to a townhouse, and I expected issues with parking, access, and delays — but Pinnacle Moving Group LLC handled it all with no problems. They parked in the loading zone, communicated with building staff, and had the elevator scheduled. What stood out to me was how they packed the truck — there was a system, and it kept everything in place during a bumpy drive. At the new place, they asked which boxes should go upstairs and helped with furniture reassembly. I didn’t feel rushed or pressured at any point, and the final amount was exactly what was quoted. Overall, solid work and reliable team.

Move size: 4 Bedroom Home Service cost: $9652

My last move was chaotic, so I had low expectations. This team turned it around. From the time I booked with Pinnacle Moving Group LLC, they confirmed everything, followed up with a reminder, and showed up exactly when promised. The crew brought all the supplies, including shrink wrap and blankets, and labeled all my boxes by room. They worked steadily — not rushed, not dragging either. They also disassembled a few things without damaging or misplacing screws. At the drop-off, they placed things in the right rooms and even adjusted placements when I changed my mind. Overall, a solid team — not pushy or awkward. The pricing didn’t change either.

Move size: 1 Bedroom Home Service cost: $1429

Told broker all items I had, was listed on bill of lading. I even called multiple times to confirm the cost prior, and explain that it took a 26 ft truck to move us

However, delivery day came and the subcontractor Giovanni Van Lines out of Dallas Texas movers came and demanded additional 8000 to move us and stated I only paid for 491 cu ft

I Wanted to cancel, however they stated I would lose my deposit 1500

Demanded I pay 1000.00 through Zelle before they would load my items

So I had them load up 491 cu ft

Stated 491 cu ft is only 1 bed, dresser and table, and said I was at my limit

3 weeks later, stop payment on 1500 and dispute charges with bank However, I’m out 1000 because it was paid through Zelle

2-3 weeks have come and no delivery

The company is refusing to deliver my items because I did a stop payment for a delivery that has never occurred

Beware, I was concerned about the reviews thinking maybe people were trying to save money and not tell the broker all the items

I soon found out, the bad reviews are real, do not use them

This organization is a total scam

I have reported to FMSCA, Texas attorney office, FBI and BBB for fraudulent business practices

I will probably will not recover my items but I want to protect others, these guys need to be fined and taken out of business

Move size: 3 Bedroom Home Service cost: $3900

This was a long-distance move, and I appreciated how organized the process was. They packed the truck logically, securing items so nothing would shift. Delivery came within the promised window, and everything arrived intact. Communication was clear throughout, with updates provided during transit. At the new home, unloading was quick and methodical. Heavy furniture was placed where I asked, and fragile boxes were handled separately. It was reliable service from start to finish.

Move size: 4 Bedroom Home Service cost: $9652

I made arrangements with Pinnacle Moving but the actual moving company who moved our stuff was Giovanni Van Lines.

Overall we are very disappointed with both companies.

The movers showed up late (I had to call multiple times). They were late on the delivery date too. They damanaged some stuff.

I was charged a lot more than the initial "estimates". You don't know the actual price you are going to pay until the truck is at your house when everything is already in boxes and you have to move.

They have a process where you can submit a "moving claim" to complain and ask for refunds. They offered me a few bucks for all the stuff that was damaged and said nothing about the overcharges. I was even charged for stuff that was supposed to be free according to the document Pinnacle gave me (more than $1000 for "packing materials"). These companies are a joke.

Move size: 2 Bedroom Home Service cost: $15000