Patriot Moving Group

My overall experience with Patriot Moving Group was easy and satisfying. I didn't know where to begin when looking for moving companies so I just googled "Top movers" and found this company. When calling the company a very friendly rep named Daniel answered and helped me through my whole move from start to finish. Took me room by room like he was there with me and ensured that everything in my house was listed properly and accurately. He ensured I was given a great and accurate price. The actual movers themselves were very professional to me and my husband and with the handling of our furniture and belongings. This being my first long distance move, my husband and I were very stressed and worried. But Daniel was very knowledgeable to the questions and concerns I had. Also he was very receptive to answering my phone calls even after booking. After hearing all the horror stories about moving companies my two main concerns were: prices going up and my belongings arriving damaged or late. I can honestly say I'm so pleased with my experience, all of my furniture and belongings arrived on time and in the same condition and the price I was originally given was the price I paid. I would highly recommend this company and use them again.

Move size: 4 Bedroom Home Service cost: $5700

I recently moved from Austin Texas to Delran New Jersey and these guys were top notch and as professional as they come. The prices were the same after to everything was said and done as it was from the start. I've had bad experiences in the past moving with another company. They said it was a set price in the beginnine and after they showed up to the new residence there were fees like crazy which I didn't understand. But this company was honest and professional until the very end. Michael and his crew were fast and careful with my belongings. And seemed to really enjoy there job. I would highly recommend this company!!

Move size: 4 Bedroom Home Service cost: $4300

If you take a look and read through all the five star reviews here, they all are grouped on the same days and use the same wording. I made the mistake when I signed on with Patriot Moving, don't make the same mistake!!

To start with, I was given a quote and told that my quote was based on WEIGHT and that given what I told him, he estimated me at 1,400 lbs and the minimum was 2,000 so there was no way I would add another 600 pounds from my one bedroom apartment. The only furniture I was bringing along was my bed, mattress (no box spring), two arm chairs, an ottoman, and a washer dryer. The rest of my belongings were clothes, a lamp, bedding, kitchen goods, etc. Enough that they called me a "mini move". Then when the person called to get my updated inventory, they raised my estimate by $400 now claiming that it was not by weight, but by ITEM COUNT. See, because they originally told me it was by weight, I had packed some things in boxes as small as 6"x8". Then I was given a four hour window for pick up, when I was originally told it would be two hours. The window was Tuesday from 3-7pm. I had heard nothing from the driver until 6:45 when he told me he would be late because his "helper" hadn't arrived and the pick up process would be 3-4 hours long. Again, keep in mind I was a "mini move". I heard from him three more times that evening, all me calling him, before he eventually cancelled on me and said he would arrive before 8am the following morning. After two calls to him the next morning, he finally arrived at 8:30am. The "helper" he brought with him was unprofessional, smelled of body odor, would only carry one box at a time because he didn't "like the dolly", took an hour to take apart my simple bed, kept interrupting conversations with my father and I instead of working, and even asked my father to help him carry my mattress. But they finally had everything loaded up. When Patriot Moving called me to ask how it went, I shared my concerns. After several calls complaining about our experience with the pick up people and the price change, Danielle, the customer service manager, told my mother she had talked to me and I never shared any of these concerns and she did not have time to talk to us and would only communicate over email. I talked with her employee Kayla, not her, and had indeed shared all my concerns. When it was time to deliver, I talked to several different employees that told me different things each time: it would take 7-10 days to deliver, it would be delivered on my requested date, it would be delivered 7-10 days from my requested date, it would be delivered up to a month from my requested date, etc. I called probably two dozen times following up with them, they did not reach out to me once. I finally heard the day before my things were arriving that they would come the following day. When they were delivered, the driver told me it is his decision whether to estimate my items on weight or box count and he would have done by weight because of the light weight of my move. We also noticed the pick up driver did not inventory or sticker all of my items. I lost several boxes and a painting. But I frankly don't want to deal with them any further to get them back.

In summary, they lie, they raise rates, they are unprofessional, they are brokers for unreliable movers. DO NOT USE THEM. You will lose money and your belongings.

Move size: 1 Bedroom Home Service cost: $1700

Agree with Maggie Sulllivan. It was a mistake to sign on with Patriot Moving. My estimate was below the minimum of 2000 lbs. I was told I could add to the shipment without an upcharge so long as I stayed below that weight. I did add items, staying below the weight but was told it would be an upcharge of $200. The explanation given to me was that the the initially assigned moving truck could no longer accommodate my load because the volume had increased, and another truck which would be in my area had a higher rate. I was asked if there would be any other surprises and was told no. I even asked both the salesman and quality reviewer about the fact that I had a flight of stairs for the movers to go up. Upon pick up, I was told I owed more money because of the flight of stairs. In a later conversation with Patriot, one customer service representative told me a flight consists of 7 steps, and another rep said 10. I have 14 to go to the 2nd storey. Interesting how their "industry standard" differs from a builder's standard.

The driver from Unique Van Lines did not call my mother-in-law 24 hours in advance, but the morning of delivery. His company called me after the driver's call about the delivery saying to expect his call 24 hours in advance. This created confusion about the timing of the delivery. The driver was angry that my 85 year old mother-in-law was not standing outside her apartment building waiting for him, but was in her apartment.

The driver said he could not reach the loading dock because his truck was too big. Another $300 upcharge. Other moving vans have been able to make it. I did not anticipate that the driver would be unsuccessful in pulling the truck in. His delivery was after 5pm so there was no one at Patriot to discuss this with. We had to pay or not get the delivery.

Customer service at Patriot is very polite. I was told the paperwork of the delivery would be looked at an I would get a call back. According to their records, a callback was made. Neither my mother-in-law or I received it, and no voicemail was left. I called customer service a week later. This customer service rep was also very polite. I was told all the upcharges were appropriate. If true, my conclusion is that both the salesman and quality reviewer were being misleading and dishonest in their phone conversations.

Move size: Partial Move Service cost: $2050