Open Road Moving and Storage

If we only knew then, back in November of 2018, what know now about Open Road Moving & Storage, we would NEVER have hired Open Road Moving & Storage. We don't know how you can sleep at night knowing what you scam your customers into believing. We are senior citizens on a fixed income and sorely disappointed in your horrible work ethics and customer service.
We received a callback only minutes after inquiring online about getting estimates from moving companies to move us from NC to PA. Brian Hannan called us with what he promised to be the BEST estimate we could get from anyone else. He convinced us to go through and inventory each room with him and tell him what items we were planning to move. His estimate was $3808.49 with all the "Discounts" we were entitled to. He PROMISED US that we could use our American Express credit card for the entire move, but NEVER ONCE MENTIONED that there would be a surcharge for doing so. We gave him a deposit of $1427.87 charged to our American Express card, which we now understand is really their "FEE" to subcontract to a third party moving company. That third party company turned out to be Moseley Van Lines located in Fort Lee, NJ, which we did not now until they arrived 4 1/2 hours late to start our move.! At least 8 driving hours away from us in NC. A follow up phone call to us from Open Road asked for another inventory of our items to be moved, which upped the price because of the potential weight of our items. We tried to find a way to back out of our contract with Open Road, but if we did, we would have had to forfeit 50% of our deposit. We opted to pack as much as we could ourselves and bought our own moving boxes. Negotiating a moving date was a terrible experience as well. We finally got Open Road to commit to a firm moving date since we had to be our of our rental property on a certain date. On moving day, Mosley Van Lines sent a rather beatup truck and 4 men. They arrived 4 1/2 hours late explaining that they had to drive all the way to Morehead City, NC in heavy traffic. They were instructed not to call us personally, so we had to rely on a very unprofessional person to keep us updated on when they would finally arrive. They began packing our furniture at 2:30 in the afternoon on January 2, 2019. We were living in a 2000 sq. ft. condo. They worked all afternoon and all through the night and into the next morning. It took them 16 1/2 hours to pack us up!! No one got any sleep..the movers, us, our neighbors. The final price of this $3808.48 move turned out to be $13,249. We're retired and living on a fixed income and are still reeling from this overcharged scam that Open Road and Mosley Van Lines charged us.
We have tried many times to contact them, have sent copies of our moving invoices and lists of all that they packed and have heard NOTHING from either Open Road or Mosley Van Lines. The final blow after getting this bill which we had to pay onsite before the movers would leave with our furniture is that they also charged us $600 for the "privilege" of using our American Express Credit card, which Brian Hannan assured us would be fine to use, except left out the part where there would be a surcharge for doing so and failed to tell me the truth when I asked about using it. I tried to call them again yesterday and got a voice mail to leave a message. Mosley's number is not working right now. We feel cheated and robbed by Open Road and Mosley Van Lines. We are in the process of making a claim to the Better Business Bureau for both companies.

Move size: 3 Bedroom Home Service cost: $13249

This is not a "moving company"..it is a group of demolition terrorists "specialists" that will give you a quote that sounds good over the phone, but they will hold onto your stuff for weeks past the delivery date, hold your stuff hostage unless you pay them $1600 more..cash or money order of course.. and then they will finally deliver it all smashed and broken. I am an actual customer and this was actually my experience. I will not stop until I have sued every last penny out of every part of this company. The physical, emotional and psychological torture we endured at their hands is beyond unacceptable. I truly believed we would not see our belongings ever again..and now they are all smashed and boxes dented and my equipment is all broken and nonfunctional. We lost so much revenue not being able to move in until almost a month later, having to pay for places to stay while also sleeping on the hardwood floors on nothing more than our sweaters and jackets. We were supposed to start working and now all of our equipment needs to be replaced too. These terrorists are going to pay.

Move size: 1 Bedroom Home Service cost: $6800

This is the most dishonest company I have ever done business with. They will promise call backs to give ETA on pickup and delivery but you will never get a call back. you will be quoted one price, but that price will increase by 3x after all your belongings have been loaded onto the movers truck. you will be told that you are paying a price per lb, but they will change to cu ft after everything is loaded.

it should not cost $7200 to move a 500 sq ft apartment.

please read all the other reviews carefully. Do they sound funny?

Move size: Studio Service cost: $7200