Number 1 Movers

missing items -poor communication

Items were moved from Kelowna to Ontario March 2022. Since then, I have been trying to locate missing items (pictured);my mothers wedding china,a 6ft painting (I made) , plus a small bust portrait framed painting..plus plus plus...these are sentimental items. im sad to think they are now gone forever. Communication in this regard was terrible. I couldn't even access a 'lost and found" service person.

Worst company I have ever worked with

Worst business I have ever worked with. Would give them negative stars if I could. Lied about timelines (the truck didn't even leave Ontario until after they told us it would be in BC), lied about pricing, 7+ items broken, 5+ items lost, and it has been months since our move and they have not even responded to our broken/missing items claim. Save your money and sanity and do not use this company.

WORST EXPERIENCE EVER!

DO NOT USE THEM! Lots of items were broken when they arrived or damaged. We didn't receive a few items ($350 ladder), my deceased fathers clock (an item that is sentimental to me) and a couple bins and boxes. They said they found 1 bin, but now we cannot get ahold of the company. No answer, no compensation for lost items (not that it would even come close to what we paid for these items). Vince is nowhere to be found, doesn't respond to emails or calls. It is the shadiest business I have ever seen. They tried unloading two beds that were not ours. We sent them back (hoping the right people find their beds). Hoping this company gets what is coming for them.

MOVING SCAM

This company is a scam, similar to those companies that have been recently charged in Ontario. This was a dreadful experience. I urge you to find a reputable company, I wish I had more tips on how to do this. Some tips here (also helpful if you’re caught in a scam already):

https://ised-isde.canada.ca/site/office-consumer-affairs/en/buying-and-leasing-big-ticket-items/moving-advice

https://www.ontario.ca/page/hiring-mover

DO NOT just google “best moving companies”, this will lead to false articles/lists of “good moving companies”. DO NOT just read their reviews, and they bury the real (1-star) reviews in fake 5-star empty reviews.

Number 1 Movers are littered with red flags when it comes to moving scams:

- they provide a quote online, on a form which can be modified by them and is NOT a pdf (you don’t notice this as the consumer)

- great customer service when you are looking to book, and then impossible to contact once you book

- you agree to an estimate, and only THEN do they send you a full “contract” with lots of small print including a “cubic foot policy” detailing that they can charge you for the cubic feet of your items at an outrageous rate (without weighing your…

Long distance move

After being told by the driver and my self the space allowed in the truck for our stuff would not be enough. I still have a large amount of stuff sitting in Ontario. From ontario to Alberta and now I'm stuck trying to figure out how to get my stuff from storage in Ontario to Alberta. The price goes up once the truck rolls out of our yard... oversized charges are insane.. a kindhearted padded headboard that I can lift myself an extra$150??? If you recurve a quote it will be $1000 deposit, 1/2 remaining balance due when truck departs and balance when truck arrives to unload, that is fair... but once the truck left Ontario we started getting messages that it had to be paid in full or the truck would go back to its original origin and unload???? They did not send anyhow to load the truck, we ended up hiring a local student for the driver for help. The nightmare to get the student paid was insane. When the truck arrived to unload, yes we paid the bill in full as they were holding my goods hostage, no one was there to check items off that came of the truck to match the list, I did!!! Yes items are missing, items are damage and crickets as to what they are going to do resolve this. As…

Disgusted

Number 1 Moving Company:

*Ontario to New Brunswick*

A Disastrous Experience of Incompetence and Deception

I am absolutely appalled by the abysmal service I received from Number 1 Moving Company. The level of incompetence, deceit, and complete disregard for customer satisfaction is unparalleled. Not only did they fail to deliver my furniture on time, but they also shamelessly increased the flat rate by a staggering $3600 without any valid reason or prior notice. It is beyond comprehension how such a disreputable company continues to operate and exploit unsuspecting customers.

From the outset, Number 1 Moving Company appeared professional and reliable. However, as soon as I signed the contract and paid the agreed-upon amount, their true colors were revealed. The promised delivery date came and went without any communication from their end. Numerous phone calls and emails were met with empty promises and unfulfilled commitments. It became clear that their only intention was to take my money and provide zero accountability for their actions.

The audacity of Number 1 Moving Company to unilaterally increase the flat rate by $3600 is an absolute disgrace. No legitimate business…

Terrible Experience with Number 1 Movers!

We used Number 1 Movers for our family moving, and it ended up as a terrible, terrible experience.

To keep it short: They firstly gave misleading information on pricing and estimate when we asked for a quote, and to make it worse, at the delivery of goods, their final invoice was grossly higher over the actual measurement of goods. This kind of business practice is outrageous to us as consumers.

We share the same frustration and anger against this company as the many 1-star reviews below expressed.

Dealing with them, after invoicing issues arose, was also much a pain. Will absolutely NOT use or recommend this company.

Long Distance Moving

Stay far away! They are scammers and have held our furniture hostage for payment of more than 3x quote. Had to negotiate a better rate after 3 overblown invoices. Will not release the furniture until we give them written cc information. Will not guarantee delivery date until they have our written cc information. Furniture is currently in Hamilton from Rigaud!

Remain Anonymous

Stay clear of this company!!!

Long distance from Ontario to Manitoba - at the first everything went very well. Two trucks and 6 people came to load all of our things. The staff was friendly. Everything was labelled and packaged as planned. We did ask for the free wardrobe boxes, which never arrived though.

Following this part of the journey, the wheels fell off - we were expecting our things to arrive between Oct 2 and 5, 2022, but only a third of our belongings arrived on the first truck. Two trucks later and over 2 months of waiting, we finally thought we'd received the last of our goods. However, some things were missing - we've not gotten them to date (Feb. 2023). Nor have we been recompensed for the many damages we incurred because some boxes were damp and the contents damaged, some things were lost, our king size mattress arrived without a cover and was badly soiled. we even received things we shouldn't have. I wonder where those things should have gone. Honestly, I would say to everyone planning a long distance move to stay clear of this company. They did not communicate with us at all along the way - we were the ones always having to initiate. I believe that after a…

Movers

DO NOT USE THIS COMPANY. They don’t answer emails or phone calls which is surprising seeing as they have 8 phone numbers, some of which work one day and not the next. No contact or updates after booking or pick up. Nothing to tell you it won’t arrive on time (we received our delivery 3 days late). Would have been 5 days late if I hadn’t badgered them endlessly. We are missing items and spent an entire day with zero contact. Finally receive an email from Juliana telling me she was “too busy” to get back to me and didn’t realize I needed daily updates. She is apparently the customer service manager. I know she’s not the only one who works there As my mother and I spoke to Andrew, Chris, Maggie, Isabella and Jenna guess they didn’t have time either. Apparently they haven’t fully unloaded the truck my mothers belongings were on. It’s been 4 days really? Drivers have no paperwork or manifest or anything to sign. They also demand full payment before unloading anything off the truck. My mother has a couch with no cushions and cushions for a chair she didn’t receive as well as a missing dresser, bed frame parts half an entertainment unit and a tote with irreplaceable items. Her couch (…

The worst experience

My experience with Number 1 Movers was completely awful, to be minimalist. Horrible moving coordination, terrible communication, poor customer service, complete disconnection among salesperson & coordinator & movers, very bad handling of my furniture, missing items, and so on.

It is very curious since the most valuable and expensive items were simply lost, including a treadmill, a set of winter tires, part of my bed, an l-shaped office desk and other items. After more than a month, I receive some of these items, but all of them were completely broken.

During the last 6 weeks, I had made 39 calls to Number 1 Movers, and I have records for all of them. Additionally, for most of the calls, they end up in the mailbox. I have records not only for the calls but also for all the emails interactions, my inventory, the moving cost changes along the way, pictures of the loading process, unloading, damaged items, missing items, etc.

Not to mention my LED TV that was broken on the move. I paid for the TV boxes (to protect the TV), but my TV arrived with no box and was broken.

Most of the furniture arrived with several scratches and some of them, broken. I have pictures of…