North American Van Lines

There were many aspects of this move that were poorly handled. First, we had hired them to also pack our belongings but the packers rushed through and left with many items still unpacked, so we had to do some packing ourselves. A number of items were also lost (suspected to be stolen) such as a bike and laptop computer. The worst part was the severe delay in our delivery that they refused to compensate us for. We were given a quite wide delivery window but then after we arrived in our new house we were told that the delivery window had been moved up for reasons out of their control. However, these reasons, such as it being an international move and the presence of holidays, were all known items prior to when we were given the delivery window. The also used "the availability of Canadian customs" as an excuse even though customs is always available and I seriously doubt they had even contacted them yet as our stuff was still sitting in a warehouse at this point. Our car was also separated from our household goods at this point because they needed my work permit to ship it. I was only informed of this a few days before the shipment was supposed to take place and later told that it was my fault for not knowing that a work permit was needed to ship a car. I maintain that knowing what paperwork is needed is part of the movers job and one of the reasons I paid a mover to do this job. When we started to ask about how compensation was handled for delay of delivery our move coordinator did not answer and started completely avoiding us, not answering any emails in which we brought up the subject and never returning phone calls. When the car finally arrived 19 days late (still 14 days after their new window) it was dropped off at a warehouse. I was told that we could be called 1 or 2 days in advance of delivery, but instead we were called after the car had already been dropped off. When I filed for a delay in the household goods (which were a day late even by the new deadline) I was told that they only compensate for specific actual costs that I did not incur or have receipts for, which is totally unfair as they refused to give me such information before hand. When I submitted a claim for my rental car expenses I was told that they had no liability since they had used a third party to ship the car, even though my contract to have the car shipped was with NAVL. I contacted my move coordinator who told me that this very long delay was because I did not have my work visa when he asked (I didn't have it yet, but did send it the day our stuff was supposed to be loaded, only a few hours after I crossed the boarder and got it) and that there would be no reimbursement for the car delivery being delayed by several weeks.

Move size: 3 Bedroom Home Service cost: $14000

We got several quotes from different moving companies but decided to go with North American as we were assured that the cost would not be higher, we would have superior service, and our belongings would be loaded onto the truck that was headed to our destination. The representative came to our home and looked at all of our belongings and said I overestimated by 1,000 pounds so the cost should not be more- it could be less though.
We signed..the day before our belongings were to be loaded we were informed that the truck was in a different state so our things would have to be loaded onto a different truck and put into storage for a few days- just what they said would not happen.
Then when calling to find out when our things would arrive we were informed that our belongings were split into 2 shipments as they did not contract a truck big enough. We were also notified that the actual weight was 3,100 pounds more (30% missed estimate- that is not acceptable!) than estimated which meant we owed $2500 more ! We were not asked if we would like to wait to have all belongings shipped together, let alone notified - I had to do all of the calling/emailing to find anything out!
Many of our boxes were damaged, furniture scratched, wood chipped etc.
Our second shipment arrived 12 days after the last day our things were supposed to arrive. We are missing items and they are still missing with little to no communication as to what is being done to find them or resolve this.
I would not recommend this company to anyone. We have been on the phone numerous times and no one seems to care. Terrible customer service and overall service..

Move size: 3 Bedroom Home Service cost: $11100

We picked North American Van Lines because they gave us a good quote and the sales person was nice. Well, they were awful. They outsourced our move. The morning of the move the driver informed us that all our stuff would not be going on the same truck. They picked up to much stuff at the first stop. But said no worries your stuff will be put on a second truck and all will be fine. Well, it wasn’t fine. The first truck came in good time but the second truck didn’t leave Florida until the date our contract said all would be delivered. We got the bulk of our stuff two weeks later. We had no clothes and when I contacted our movers they said not our problem call corporate offices. Well I did and two weeks later am still waiting for a supervisor to call me back because according to them clothes aren’t essentials. I had a funeral to go to and my husband had a job interview which we both had to buy new clothes for and they don’t care. The movers who packed the truck left my,house a mess. I had a friend lock up and they left McDonald wrappers and cans everyrwhere. They stole chicken wings I had in my freezer for my friend. They stole a check I had left in a draw and I had to put a stop payment on and we didn’t get brand new fishing poles and my piggy bank never showed up. We had damage to stuff. I don’t complain it isn’t in my nature. I hate to do it. But this company is awful. If I could prevent one person from using this company it is worth it. They give you a great price. The sales man is nice but than they have you and after that no one cares. Worst movers ever.

Move size: 4 Bedroom Home Service cost: $7500

Cross country move from NY to Idaho. A professional pleasant woman came to the NY house, gave us a quote, and told us if we packed certain things like our clothes and our TVs, we would save some of the 22,000 quoted. We asked for a full pack out.
When the packers arrived, they did 2/3 of the packing, used left over boxes saved from our last move (charged for new ones), then hit the road without finishing the packing.
When we arrived in Idaho,they would not unpack until we gave them a certified check for 22,000 dollars. No adjustments had been made. We were told to contact customer service. Once we were able to talk to a human, we were informed that we had signed a "Guaranteed " quote. Guaranteed that they get 22,000 no matter what they provide or DO NOT provide. So, we paid for a full pack out, got a partial pack out, they used our boxes and charged us for new ones, there have been at least 7 calls to customer service with no compensation /resolution. In addition, Our 5000.00 desk is damaged, but, of course, it is documented as damaged before packing. Not true.
North American states " they really have nothing to do with the move, Beltman is responsible for all that happens." Why have customer service if the answer is to wash your hands of all that happens? This all screams scam to us. Blaming the customers all the way and taking our money for POOR service.
The only decent part of this was the crew who unpacked in idaho worked very hard and did their best.

Move size: 4+ Bedroom Home Service cost: $22000

Driver showed up with no help.  Driver showed up with a truck with not enough room for our goods.  They eventually sent another truck called the overflow truck.  Unbeknownst to us, they deliver this truck of goods whenever they happen to have a truck available, coming through the locations involved and with enough room.  Could be a day or 2 years.  No one told us this as the truck drove off with our things we need and NAVL only says they can give me no answer as to when it will be delivered.  What?! How on earth is that acceptable?  They now treat me with contempt because I want to know when they'll be delivering our stuff.  And they have charged our credit card already.  They haven't even completed the job.  We also got no order of service and no bill of lading.  There wasn't even an accurate inventory of what went on which truck.  Shameful company.

Service cost: $5230

BIGGEST MISTAKE I HAVE EVER MADE!! There were items damaged and missing when the truck arrived.  I submitted a claim over 7 weeks ago.  It is excruciating trying to get compensated for the damaged items.  I paid $9,000 for a full packing and unpacking service.  They did not do the unpacking - my husband and I did.  I am still waiting to be compensated for items that they know they lost.  Do not use this company.  They are quick to get your money and very slow to help you when they have damaged or lost your property.    .

Service cost: $9000

Horrendous - this is the standard of service I received from North American Van Lines. Here's why: they severely damaged my dining room table. I had given explicit instructions on how to handle it but everything I said went completely ignored. They delivered my bookcase with a large gouge in it. A glass picture frame was destroyed, as well as a number of glasses. Finally, one of the dresser drawers was delivered without its handles.

The packers were nice people, but had not been told they were also expected to load my belongings onto the truck. They had not brought the necessary packing equipment as a result. That caused considerable and unnecessary tension. The company was unable to give me a clear delivery date: a two week window turned into three weeks. All of the individuals I dealt with attempted to be efficient but the overall lack of organization and skill, along with the damage to my belongings, made my experience with NorthAmerican Van Lines very unpleasant.

Service cost: $4800

For a period of 4 years I paid over $40,000 to The Moving Connection (a Baltimore affiliate of North American Van Lines) to safely store and deliver my possessions, which included many valuable antiques. On June 28, 2018, the above company delivered my belongings to Glenside, PA. Contrary to my request, the movers carelessly piled up hundreds of boxes, many marked fragile, in my detached garage, which made it impossible to verify whether any of their contents were damaged or missing. Upon later examination, I discovered that a number of antique lamps, clocks, etc. had been damaged or were missing. My attempts to obtain compensation for my considerable financial losses by filing a claim with SIRVA (the claims adjuster for NAVL) were unavailing. I received nothing but specious and flimsy corporate boilerplate excuses in defense of gross negligence and incompetence. I intend to pursue this matter further with my credit card company and, if necessary, bring the dispute to the local small claims court.
The upshot is, avoid NAVL at all costs and do not expect fair treatment from any insurance agency affiliated with a major moving company.

Move size: 4 Bedroom Home Service cost: $111

I chose North American because I thought I could trust a company that had been in business for decades. Big mistake! The estimator didn't do her job accurately, we waited for weeks past our move date for them to find a truck. Then the truck didn't have enough room for a good portion of our house. We waited for another 5 weeks to get the remainder of our things. Many arrived crushed or damaged. They overcharged us $2,000, have no trouble collecting the money up front, but I'm still fighting for reimbursement. If I had to do it over again, North American would be the last movers who I would even consider!! Wish I could rate 0 stars.

Move size: 4+ Bedroom Home Service cost: $10000

DO NOT USE THIS COMPANY. After paying this company $9,300. to move our belongings to our new home in Idaho from the Bay Area, we are still waiting for many of our boxes and the rest of our furniture, because our “load” was not correctly calculated, therefore they could not get it on the original moving truck. We are going on 4 weeks now, and continue to get the same “we are doing the best we can”, and no answers as to when our situation will be escalated to a person who can get the job done. I have continually requested to speak with a person with the authority to tell me at what point, how long we must wait before they hire someone to move our belongings or ship them using another shipping carrier. This has been a nightmare, with promises of phone updates that NEVER, not once has occurred, with no plan as to the next steps they are going to take in order to get our things to us. They got our money and now they have many of our irreplaceable belongings sitting in their storage facility. Lose lose for us, they are out nothing.

Move size: 3 Bedroom Home Service cost: $9275

I moved from Sherman Oaks (LA) to the WDC area in April 2017. North American Van Lines transported my goods cross country. I had the Protection Plan and paid just under $13,000 to have my possessions transported from one point to the other. Here' s the problem: Some items were lost. Even with a video taken just before the move showing the missing items, North American refused to honor the claim. The items did not show up on the inventory form because North American's affiliate failed to properly note the items on the inventory sheet and the protection plan failed to protect me.
North American did honor my claim for broken crystal glasses (irreplaceable) because the remnants arrived to the destination. I appealed the refusal but North American had no interest in other forms of proof even though we were under contract.
I seriously considered legal action but the cost of legal representation would have outweighed my loss.

Move size: 4 Bedroom Home Service cost: $13000

I can't believe this company is still in business after the awful experience I had with them. Moved from Chicago to Pasadena. Lost my couch, dining room chair, damaged my dining room table, lost/stole my bike and then claimed I didn't have a bike. Charged me an additional $500.00 to change my move date, but didn't tell me that I would be charged. Over $5,000.00 in damaged/lost items and received a check for $150.00. Highway robbery! I don't know why anyone would use them after reading the reviews. I've moved a lot and BY FAR WORST MOVERS EVER. I wrote the CEO about my experience and he told me to jump in a lake. I guess it's true, the fish rots from the head down.

Move size: 1 Bedroom Home Service cost: $4000

We moved from Texas to California and paid over $18k. This included one month of storage in Texas which cost about $4k.

Everything went seemingly smoothly until our items were delivered.

Almost all major pieces of furniture were damaged. Large cracks in our brand new dining table, legs knocked off new nightstands, chips on edges and corners of everything.

We went through claims and got $5k back and now are the proud owners of damaged everything.

Do NOT recommend using northAmerican Van Lines unless you don't care about your stuff.

Move size: 4+ Bedroom Home Service cost: $18000

I have moved over 12 times in the last 14 years. My cross country move last month was the first time I used North American Van Lines. It will be my last time using them. They lost several items, broke several other items, including a sentimental and signed sculpture. I submitted a claim with documented photos, and they refused to pay a cent on the missing and broken items. I even purchased additional insurance with them for the move. These guys will gouge you at every turn, then give you the stiff arm after then lose and break your items. Stay away from them on your next move.

Move size: 2 Bedroom Home Service cost: $5194

We were moving from Washington state to Pennsylvania. They signed a contract with us for delivery for 2 houses between the 8th-13th of May 2019. They delivered part of the first household . They haven't delivered the other part of our shipment yet. The day of the move, the driver told us that North American had contacted him the day before he was going to pick up the entire household. They assigned him to a move in the state of Michigan which meant he couldn't pick up our entire household as contractually agreed upon. The driver stated they had even tried to get him to postpone picking up the entire move for 2 weeks. This was not feasible as we had made arrangements for children, jobs and hotel reservations along the way. The driver said he would take the load to one of the Pennsylvania houses and the 2nd load would be warehoused for 1-2 days before delivery to the 2nd house. North American has still not delivered the load to the second house 10 days after their deadline. The driver of the 2nd load called to inform us that the local North American affiliate was unable to provide moving help for May 23rd ( as promised) so the truck will sit for 24 hours .The entire shipment for the first house was not delivered as promised. There are a lot of items that have not been delivered ( items I stated earlier as well as others). Because of the poor logistical planning by North American, we had to rent a U-Haul truck to move numerous heavy items that were delivered to the wrong house, which my 64 year old husband had to move. They have not delivered my wedding dress ( sentimental value), shoes, winter coats and Payton Manning jerseys! Some glassware was broken as well as some of the picture frames. Some of my clothes were packed with non-clothing items( tv base and light bulbs). We had to purchase our grandchildren clothes, air mattresses for them to sleep on as their beds still have not been delivered, toys for the grandchildren and pots along with kitchen utensils to eat and cook with.The communication with the company have been horrible. The day following the move, we contacted the company for a date for the 2nd shipment. They informed us that they were unable to provide a driver for 2 more weeks. When we asked them what our grandchildren and daughter were supposed to live on, they informed us they would "provide" air mattresses and silverware but made no mention of clothing or bedding. They have not contacted us to inform us as the status of our items; we have been calling them multiple times just to get any information. They charged us $17,800 for this type of service! Do not under any circumstances ever use these guys.

Move size: 4+ Bedroom Home Service cost: $17800

I'm a 100% disabled veteran and hired North AMERICAN van lines using there disabled discount.
[NAME EDIT] said he always estimates high & he estimated 10,000#'s with a price tag of around $10,000.00.I told tim my stuff needed to go to storage until I could build a pole barn to store it in on my empty lot! [NAME EDIT] ask me for the address for the empty lot, of course I gave it to him, but said there's nothing there, storage was necessary until the pole barn was built!
After the trk was loaded the driver said he was headed to the scales to weight my load. A couple of days after that I talked to [NAME EDIT] & he said my stuff was going to be delivered in a few days? I reminded him it needed to go into storage.. he started saying something about a change order? Still don't know what a change order is, but it should have been headed to storage?
I emailed [NAME EDIT] asking for the weight, no reply?
I emailed him several times in the following weeks? No answer?
My stuff was delivered to a storage unit that I rented (couldn't get pole barn built) and when I ask the guys unloading into the storage unit if they knew how much weight there was, they didn't know?
NOT SURE WHY THE WEIGHT WAS SUCH A BIG SECRET?
So about 45 days later asking for the weight from[NAME EDIT] and [NAMED EDIT] and after delivery I finally got a answer? It was almost 4,000#'s less than the estimate!
A couple of weeks later I call for the total & was told they don't have it? What? Said it'll be a couple more weeks! I call back after a couple of weeks and the lady told me I had overpaid by about $2,000!
A couple of days later I get a call from [NAME EDIT] saying I owed the almost $2000.00 & ripped it fm my credit card?
LIKE I SAID I'M 100% DISABLED FROM VIETNAM AND WE'RE STILL BEING TREATED LIKE DIRT AND STEPPED ON CAUSE THEY CAN! I feel RIPPED OFF FROM A COMPANY THAT HAS DISABLED VETERAN DISCOUNTS! WHAT A JOKE!
I WOULD STRONGLY RECOMMEND NO VETERAN USE NORTH AMERICAN VAN LINES, KEYSTONE MOVING AND STORAGE, COLEMAN MOVING & STORAGE OR ANY OTHER MOVING COMPANY ASSOCIATED WITH NORT AMERICA VAN LINES..

Move size: 3 Bedroom Home Service cost: $12000

I would give them 0 stars if I could. I have used NA many times and never again. Disassembled an antique table - completely destroyed. Broke antique desk even though it was marked fragile. Broke lawn mower which I had just fixed. Assembled bed without the wheels so now I get to do it. Left feet on the sectional unattached. Took apart something I have no idea what AFTER they moved the furniture in. Broke bike. Broke hall tree. Broke another desk. Boxes were upside down or on their side. Helped themselves to my frig without asking. Google their reviews BEFORE you sign. You will find they are pathetic. You will also find they do not pay claims! Disgraceful company! GO UNITED!!

Move size: 4+ Bedroom Home Service cost: $11111

North American Van Lines could not take all of our household goods so they only took what could fit on the truck. That delivery was on time, but the remaining household items aren’t anywhere in sight. Their office said they could be delivered by 6-27 whereas the first delivery was on 6-19. The local agent is pointing fingers at the corporate office and the corporate office is pointing fingers at the local agent. I’ve told them it is you problem not a me problem. Their customer service is a joke..still waiting for a callback (two days) Totally disappointed!

Move size: 3 Bedroom Home Service cost: $8000

The packers used by this company never packed over $1000.00 worth of children's toys that were located in a playroom in my house. All the toys were for 3-7 year old children. Some of the toys were from the 1970’s and are valuable as collectibles. We believe the female packers loaded the toys into boxes, then placed the boxes into a van they had parked in our garage. The boxes were never inventoried, so the moving company refuses to cover the loss as missing inventory. As a warning to others, never leave packers alone in your house and carefully monitor all their movements. Do not assume a reputable moving company hires honest employees. Obviously this company did not.

Move size: 4 Bedroom Home Service cost: $23000

I recently moved from San Jose, CA to Oregon. The agent I contracted w/ subbed out the move to Allied without my knowing until the day before the move at which time I had one day to vacate the house or I would have had to pay another months rent.
They had 3 loads on the truck including mine. I marked with labels with my new address, impossible to mess this up. But they did. One load went to Reno, NV, another went to Idaho. When they arrived at my house there were broken & missing. With my address labels on "ALL" boxes how could you confuse Oregon with Idaho & Nevada!
All the horror stories I've heard about moving are still in effect even though there are government regulations supposedly protecting the consumer. I will never use this company again, nor will I recommend. This company and it's sub agents suck.

Move size: 3 Bedroom Home Service cost: $5600

They damaged all of the large pieces from my move. They were dishonest and the driver left with these large damaged pieces (because he told me that this is what the protocol was and that he would take it to the ware house. Instead, he "disposed" of it himself). Subsequently, they did not reimburse me for these items during my appeal. I waited over 3 months and did not have my issue resolved. I had over $2,000 in damage that I never got back. The customer service was poor. I would not recommend their service to anyone under any circumstances. They should not be allowed to continue a business as such.

Move size: 2 Bedroom Home Service cost: $4882